Uber User Reviews

Customer Experience

Positive experience14.4% of reviews
Neutral8.1% of reviews
Negative experience77.4% of reviews

~ Based on 7,525 written reviews from the US App Store.

What users say

Is Uber Safe?

Uber - Driver: Drive & Deliver appears safe based on user ratings. AppsHunter Safety Score for Uber is 88/100.

This assessment is based on 654,297 user ratings, with an App Store average of 4.4/5.

Safety Analysis

85.2% of ratings point to a safe experience
4.0% of ratings suggest some concerns
10.9% of ratings point to a risky experience

~ Based on 654,297 App Store ratings for Uber.

Is Uber Legit?

Uber - Driver: Drive & Deliver appears to be a legitimate app. AppsHunter Legitimacy Score for Uber is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Dont waste your time driving Uber profiteer.

Try other ways to make money.

Criminal

They lie about driver income. They lie to customers about where their fees are going. When you want to speak with a representative, the AI simply will not let you. For all of the data that Uber Technologies has access to, it seems they are choosing to alienate their drivers and customers all at once!
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Waste of time and money

I just made a delivery with 3 packages and 3 locations from Walmart basically out of my pocket. I had to drive 40 minutes in the middle of nowhere to each location and 40 more minutes after that just to get back home. A whole thank of gas and all for $19 including tips… I try to take the runs to not hut my rating, but this is ridiculous and unfair.
At this point Uber is expecting the drivers to pay for their deliveries. 😮‍💨
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Mostly good

Would like to be able to rate riders later. They can tip later so why not be able to rate later? Also would like it drive activity included the miles driven from start to finish drive. Thanks.

SO MANY GLITCHES

This app barely works !! The plus card always stops working at raising canes! I have to restart my phone multiple times and still nothing! Customer support is bs and clearly doesn’t understand English. They are trying to mess with my account by saying I’m logged into another device. If they ban me for bs I’m suing!
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After years of driving for uber they fired me

Alright, I know how these go, you might be asking, “what did you do,” the fact is I did nothing incorrect by my standards. I think They dropped me because my cancellation rate went bellow 10% for one day. I’m not willing to wait for long periods of time for orders. The app support got worse over the years and the metrics are flawed. They also accused me of account sharing and I never did that. Just didn’t take my photo verification seriously enough I guess. It’s w/e at this point.
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Keep Improving

Uber, thankfully, has many options to choose from. If you’re looking for premium, pet, extra safe, etc. you can specify your priority.

But the overall basic economy standards are now below par and makes me wonder if Uber performs quality assurance checks.

Additionally, I am beyond aggravated when the ETA does not match my final arrival time. That needs to be a measured metric and Uber should build on considerations that determine if perhaps the driver was the cause. My last ride, the driver drove 5-10 miles under the speed limit and with two car separation and I arrived late to my flight. Safe driving is a priority - that degree of conservatism was unnecessary.
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Ganancias

Las ganancias no son considerables para las horas trabajadas.

Navigation

Kilometres/mileage doesn’t work properly and couple of months all Uber drivers facing this problem. I think Uber technicians trying to solve this issue but taking too much time.

Can’t even sign up

Can’t even get in thing keeps crashing every step for what it is.

Uber estafa a sus conductores y les roba la tarifa de cancelación

Una plataforma estafadora que explota a los conductores. Te obligan a aceptar viajes a más de 8 millas de distancia bajo amenaza de bajarte la tasa de aceptación. Cuando estás a punto de llegar, el usuario cancela y Uber aplica políticas tramposas para no pagarte la tarifa de cancelación. Se quedan con tu dinero, te hacen gastar gasolina y te roban el tiempo de trabajo. Soporte técnico automatizado que solo sirve para encubrir sus robos. No la descarguen.
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Uber takes over 80% now !!!

In LA. Gas money is $6.50 per gallon and Uber pay is even lower like make you drive 30 miles for $20. 10 miles for $9. 15 minutes trip give $4. Wake up drivers !!! You guys need to deny all these trash trips to force Uber pay higher and fair pay !! If you accept trash trips, Uber will not give any better fare pay. We all lose money !!Uber in February dropped fare pay even crazier !! No more surge pay !! SoFi Stadium no more $25 base pay anymore !! And no surge for that huge event also !! This is the first time Uber didn’t Trigger surge pay !!! I cancelled all Uber rides offer. Uber in 2026 start to pay $2.40 per trip in Los Angeles. It was $3 minimum. And Uber drop UberX prices to $2 per mile for riders so drivers will get even worse fare now !!! And Uber price up for Uber Black like $5~7 per mile. Uber charged rider $17 for 3 miles and give driver $3 ? What a joke ??? Uber took over 80% of fare. And give driver 20% less ?! Uber is doing worse !!! By the way don’t trust heat map !! Heat map is a huge scam. I stayed heat map for a long time not even give me 1 trip offer !!! You will only able to earn gas money !!! You can not earn money on Uber. What happened on The Kia forum ??? A lot of riders request but Uber didn’t trigger surge pay and area Extremely disappointed !!! Wasting my 3 hours waiting and cancel over 200+ trips and wasting my 50 miles gas. Uber why are you do that ? It is not funny at all ! You ruined the concert. You broke drivers and riders !! Uber pay rate is extremely low start from 2025 !!! Surge pay period is too short !! It disappear when you arrive. Waste a lot of gas, time, energy and trust !! Uber now pay $1 per mile which is too low !! I was able to get $2~$3 per mile. Now you don’t have any chance to get that rate anymore !! Uber is now take 80% fares and give drivers 20% or less. How can Uber legally doing this business ??? Uber on Saturday busy hours still paying $1 per mile.
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Awful

You’ll get fired in no time because they protect drunk passengers when they falsify information about drivers. Passengers WILL rate you horribly for no reason.

Security systems and updating instant payment methods

They have you take pictures of yourself to then tell you your payment method can’t be accepted then you call Uber constantly to then have to wait to receive a email about it .. when you already used your time to ride customers around .. now you have to wait for your hard earned money UNACCEPTABLE!!!!
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BAD

Bad

M

Getting worse and worse

Horrible Pay

His offers being sent where you expect drivers to drive long miles just to pick up the order from the restaurant and then drive all the way back to where they were for five bucks that’s crazy insane you need to revamp your pay scale and your system should be setting offers according to your driver’s location
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Support

Is awful

Calendar

It's hard delivering on the app because of the bookings. I haven't been able to hop on for a few weeks because of it. And I've been delivering for a few years now

Gets your Deactivated for little inconvenience

Their policy sucks