Uber User Reviews

Customer Experience

Positive experience68.6% of reviews
Neutral3.0% of reviews
Negative experience28.4% of reviews

~ Based on 16,714 written reviews from the US App Store.

What users say

Is Uber Safe?

Uber - Request a ride appears safe based on user ratings. AppsHunter Safety Score for Uber is 98/100.

This assessment is based on 16,518,238 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.8% of ratings point to a safe experience
0.9% of ratings suggest some concerns
1.3% of ratings point to a risky experience

~ Based on 16,518,238 App Store ratings for Uber.

Is Uber Legit?

Uber - Request a ride appears to be a legitimate app. AppsHunter Legitimacy Score for Uber is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

REFUSE TO DOWNLOAD

I been with this company for years now I can’t download the app on my phone

Very pleasant ride

Great conversation, grateful driver, safe, a thoughtful kind experience.

Best Uber driver ever!

Very knowledgeable and informative, introduction to Seattle!

Train station drop off

Very polite clean car and very helpful 👏

Uber is very slow for drivers

I am an Uber driver. Recently, Uber has been extremely slow and I receive very few ride requests. Sometimes I wait for a long time without getting any trips, including Comfort rides. This is frustrating and makes it difficult for drivers to earn money. Please improve the system and make ride requests fair for drivers.
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Updates to make it unusable for me

Frequent updates have made it unusable and inconvenient times, like today I need a ride home from work in several hours and the app is unavailable. What if I had a real emergency?

So I have Lyft and uber and whomever is working takes the job

Excellent

Excellent

Superior

Super

Trip

The car is almost brand new. Driving was smooth. Thank you so much!

Pleasant Lady Driver

Gail is familiar with Santa Barbara, being raised here. She was very personable, had a very clean car and was a responsible driver. I would recommend her highly to anyone, especially women. It’s very nice that it was a woman-to -woman ride.

Charged for a ride I didn’t take

I scheduled a ride the night before needing to be at a conference. The ride never showed up but I was still charged. I ‘spoke’ to at least 5 different people (or chatbots) and every answer was “After reviewing your trip and account details, we cannot adjust your fare at this time.” I DID NOT TAKE A RIDE because the driver DID NOT SHOW UP and yet I can’t get any of the bots to refund me or let me talk to a human representative.
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Trip to a surgery

My driver took my mind off of everything I was gonna happen today. Very enjoyable and really appreciated the trip.

First time

This is my first time riding Uber and it was wonderful experience. My Driver was a super great guy helping me with resources that I needed and gave me really great advice. I would recommend him anytime.

Awesome service- even more awesome Driver!

Devonne was right on time, up-beat, polite and engaging. The car was clean, welcoming and comfortable, and Devonne was such a sparkling personality that i was sorry to realize the ride was over so soon! Hope to run into him again sometime!

Key

It was the best Uber ride I’ve ever got. Kay was so kind and listen to me complain. I want him to be my driver all the time.

Why is every service gradually worse and worse now?

Uber used to be great but now like with so many other platforms, the service has slowly gotten worse and worse. Now the wait times are all over the place and if you don’t pay for the extra subscriptions, you end up waiting forever for someone else to finish a ride even though there are empty cars nearby. It’s also just like DoorDash and will tell you that your ride is “10 minutes away” but then just keep pushing that time back. There are no real estimates, just gas lighting so that it looks close. I only use the app if I absolutely have to now
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Why pay extra for nothing

Why am i paying extra money for my driver to show up in 9 minutes or less but then he doesnt arrive for 15+ minutes?

CAPTAIN.

Quite an impressive and a gentleman. I’ll recommend him for any of my friends.
Bravo Zulu,

CAPT.

Best uber driver in a long time

Honest man and great father

Helpful driver

Great Driver opened door for me I’m sr citizen sometimes difficult