Uber User Reviews

Customer Experience

Positive experience68.8% of reviews
Neutral3.0% of reviews
Negative experience28.2% of reviews

~ Based on 17,668 written reviews from the US App Store.

What users say

Is Uber Safe?

Uber - Request a ride appears safe based on user ratings. AppsHunter Safety Score for Uber is 98/100.

This assessment is based on 16,701,244 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.8% of ratings point to a safe experience
0.9% of ratings suggest some concerns
1.3% of ratings point to a risky experience

~ Based on 16,701,244 App Store ratings for Uber.

Is Uber Legit?

Uber - Request a ride appears to be a legitimate app. AppsHunter Legitimacy Score for Uber is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Cost too much

22$ for a 7 min ride is wild

Psychotherapist

Good courteous driver

Claudio

Best most accomodation for infirmes yet

Really gone downhill

Had nothing but problems with uber these days. Set a ride 6 hours in advance and they just didn’t send anyone. They refused to do anything about it. Really just terrible customer service.

Sydney airport to north Richmond

We ordered the uber from the airport and hamza was there within4 minutes and helped us with our bags and was very knowledgeable about the area and was a very sociable and nice man and would definitely recommend him to anyone! Well done for a great job

Ghetto wait time

Even if you don’t doodle wait and save you still gonna end up waiting at least 10 almost 20 minutes just to get an Uber in your area depending on where you live and sometimes when I’m doing priority pick They still take their time like I could just have a stop that is not no more than 20-30 minutes away but they don’t have the wait time be 1220 minutes. Just save a little extra money. I think Lyft might actually be better than Uber, but they both expensive. Not to mention if a writer is so close by they will change it at the moment. Notice to somebody who’s even further away to come get you.
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Nice

Nice driving

Exceptional Service

Chastity was friendly, courteous and overall very nice. You should provide a box to check when cash tip is given

Trip at 3:45 am

Steve was a fantastic Customer Focus Person and help with bag handling and polite!

Driver

Was vey nice and helpful

Great Service

On time every time

Awesome

Friendly guy very humble

Tips

Me cobran tips sin mi consentimiento

Give him the big bucks

I made a dumb mistake my putting in the wrong address and after I realized he brought me to my actual intended location while he lost other rides in the process, too good for the job

German

Thank you! A pleasure to meet you!

Verifying Indentity

So. I took a trip into town, no wallet because I'm just going for a walk in the park. Ride into town was fine, uber didn't ask anything from me except payment. Now, I'm trying to get home, and suddenly it wants my ID. I don't HAVE my ID because I didn't think I'd need it. No warning before I travelled away from home, no sort of "you'll need your ID for your next ride," nothing like that. So now I'm stranded in town, a three hour walk from my apartment, at 3 in the morning. Thanks a lot. I won't be using this app again. I'm not lugging my wallet around everywhere I go just so Uber can take my personal data and leak it all over the internet.
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1st use

Great service

He’s the man

He did everything he could to make night delivery comfortable

Kind and curteous!

Great driver! Kind and courteous!

URGENT — UNAVOIDABLE FEES THAT I CANNOT CANCEL

A family member signed up for Uber delivery in California and completed all required registration steps. However, despite requesting the payment card several times, the card was never received.

The Uber account was later permanently deactivated. Now we have received a notification that monthly fees will be charged for a card/account that we cannot access, cannot use, and cannot close.

This creates an unavoidable fee with no available way for us to stop it. There is no physical card, no access to the Uber account, and support has not been able to resolve the issue.

We have repeatedly tried to get help. All we are asking is to PERMANENTLY CLOSE THE CARD ACCOUNT and stop any current or future fees.

This situation needs URGENT attention from Uber Support. Please contact us and provide confirmation that the card account has been completely closed and that no additional fees will be charged.

I will remove this review only after the issue has been fully resolved.

If anyone else has experienced the same problem — being unable to close an account while fees continue or are scheduled to be charged — please share your experience in the comments.

Thanks
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