It does not work in many countries
One has an online app so it works everywhere. But this UBL digital app for personal and business accounts works in a country and doesn’t work in another 10 countries. Terrible service
Difficult to sign in
Signing in is a problem
Non-user friendly app
The UBL app lacks various features and on-line services which other banks are offering. For small things you have to physically visit the branch e.g. adding beneficiary or online transfer of amounts for than 10,000
Very Stressful Banking Experience
I had a very disappointing experience with UBL Sharjah branch and their digital banking service. I was locked out of my UBL Digital account while abroad in the UK and spent several days trying to regain access. The app kept giving errors, OTP codes were delayed or not received, and customer support could not properly resolve the issue.
One of the biggest problems was trying to change my registered phone number. The process is extremely difficult and stressful. Even after following instructions, using the app and website, and submitting the required T-PIN, the number still would not update. Customer support kept sending me back and forth without a clear solution, which made the whole experience very frustrating.
I understand security is important, but the process should be much simpler and more practical for customers who are abroad. Overall, the service caused me a lot of stress and inconvenience, especially when I urgently needed access to make payments.
One of the biggest problems was trying to change my registered phone number. The process is extremely difficult and stressful. Even after following instructions, using the app and website, and submitting the required T-PIN, the number still would not update. Customer support kept sending me back and forth without a clear solution, which made the whole experience very frustrating.
I understand security is important, but the process should be much simpler and more practical for customers who are abroad. Overall, the service caused me a lot of stress and inconvenience, especially when I urgently needed access to make payments.
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Always getting error
Always getting data not found error since I installed the app.
Functionality
Most of the time the application doesn’t work
Best way to remit
Excellent and quick service
Very slow many times not working
V
Avoid UBL at all costs!
"WARNING: Avoid UBL at all costs! I've had the misfortune of dealing with UBL's incompetent and dishonest team for over 440 days for my shoni dharti points, and my issue remains unresolved. Their lack of transparency, accountability, and customer care is appalling. They're only interested in making false promises to customer complaints. Don't make the same mistake I did. Avoid opening a UBL account at all costs. They're not trustworthy and will only cause you financial loss.
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Always some issues and still same issue
The app is really useless compared to other banks in uae always some issues login and alerts and taking forever to login or showing any issues sometime it’s just blank alert and that’s all . Not helpful at all. Super frustrating. Now every time I try to send anything to my other account it always have some error and when i call to customer service all I get is it’s all good from our end . Same generic response always
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Digital Era
Yes, better service, easy and user friendly also.
Add facial recognition
For payments add facial recognition/ratina scan
Too much time wasting
Easy and simple to use but only one problem that mostly suffered from it is too slow to open or making transaction
Consumed too much time for to open show balance or statement or transfer
Need to make fast and more easy for using
Consumed too much time for to open show balance or statement or transfer
Need to make fast and more easy for using
Reset every couple of week
All UBL apps need reset thrice a month. To do so delete app and reset ID and passwords.
App not working properly
When i open app it is showing this error(We are experieng an uspected service intruption that we are working)
Please tell us what happning
Please tell us what happning
Good service provider
I transferred some amount in other other UBL account and it very easy and quick transfer in other account. I appreciate the online service provide by UBL and proudly will communicate in my friend circle being also as banker in UAE last 17 years.
Regards
Tauseef Ahmed
Regards
Tauseef Ahmed
Not working with iphone
The app not working on apple mobile I tried to open it many times and it’s not working
Application not working if you have UBL digital
This app is not working rather stopping the other app if you have already UBL digital for your Pakistani UBL account. There is some conflict. You can have only one app at one time on a single handset.
Need to be checked and rectified.
Need to be checked and rectified.
Pak Rs conversation rate?
Pak Rs conversation rate is not available now. Provide it please
All time down
Needs speed and most of time it is done ???
Please needs urgent attention .. IT needs to fix it
Please needs urgent attention .. IT needs to fix it
