unreliable app
I had terrible experience using the app. It frequently looks itself and you have to log into the app to unlock it every time. Unfortunately the APP once had problem connecting to the scooter so I was locked out forever. I had to call my friend to pick me(and the locked scooter) up from middle of the nowhere and therefore missed an important meeting
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Scooter never came
I ordered two weeks ago, my order is still “processing”
I ordered accessories AFTER I ordered the scooter, they came. My scooter order has been ignored for 2 weeks, and I’m still stuck getting uber to and from work.
I ordered accessories AFTER I ordered the scooter, they came. My scooter order has been ignored for 2 weeks, and I’m still stuck getting uber to and from work.
Unagi
Y’all must be lying about this being a good product because it won’t even connect at all. I think you’re a bunch of scammers.
Love it even tho they lag in the customer service dept.
Use those scooter for travel everywhere. I’ve had a few issues in the past with scooters Ave they’ve replaced it with no issues. Idk how many unagi scooters is out there in the world but you can’t beat that. Allah I’ve saved so much money not having to pay for Ubers or Lyft’s everywhere. I often times want to do go faster than the 20mph but it can’t seem to find one with dual motors that has similar look or style.
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App not letting me login.
App suddenly would not let me login to my account. Been in contact with customer support for a week and they have been repeatedly asking me for my phone number. I haven’t gotten anywhere with customer support so far. Never had any issues like this before but i pay monthly and this is my primary mode of transportation so i am not happy about the customer support right now.
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3 Months Of Waiting
I have been waiting 3 months for the firmware fix that will enable the speed unlock.
The chat AI is decent and more complex than other AI agents. The scooter has given me no issues, it's light and powerful enough to climb steep hills. Delivery was also prompt. You can email Unagi and they will truly get back to you within 1-3 days.
I've had no issues with customer service but with the team responsible for the firmware, this is not the fault of the customer service team. Speed unlock should not be a feature, the scooter should be operational to the speed advertised. It should not take 3 months to fix something that you're charging customers for.
The chat AI is decent and more complex than other AI agents. The scooter has given me no issues, it's light and powerful enough to climb steep hills. Delivery was also prompt. You can email Unagi and they will truly get back to you within 1-3 days.
I've had no issues with customer service but with the team responsible for the firmware, this is not the fault of the customer service team. Speed unlock should not be a feature, the scooter should be operational to the speed advertised. It should not take 3 months to fix something that you're charging customers for.
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Response from developer
Hello, there are real developers working on this problem, and we had quite a bit to work through in order to make sure that the scooter was safe and functional with the speed unlock. Sometimes compliance, QA, testing, and procedure takes a bit of time - but we finally managed to figure it out.
Bad experience
So I just received my model one and I’ve got to say that the packaging is horrible, the box is all tapped up and rigged, it did not come with a user set up guide, when I started the scooter and attempted to pair it with my phone and the app, nothing happened and my phone Bluetooth is on and discoverable. The app simple will not connect the scooter at all. Absolutely worse experience. Not to mention it too. 2 weeks to get it shipped to me yet unagi will expect full payment this month. Like wow.
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Great Amazon Scam
As previous buyers have stated this is a huge scam. There is no phone support if you have an issue. You have to email back-and-forth and all they will do is swap you out a scooter and require you to take the old one to FedEx. And don’t throw away the box or else you’re going to have to spend extra money there to get it back. Out of the three scooters I have had since the trial with Amazon only one worked for more than two weeks since then in the past four months I have spent maybe a week total riding, do not buy this item. Return it and cancel.
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They already know this but…
I’ve had the scooter for a year and had a wonderful experience this far. But the new firmware update for the scooter blocking out the speed limiter was unexpected and quite a negative impact to the riding experience. I will change my rating to 5 as soon as it’s fixed 🙏🏿✅🙃
Terrible customers service and false advertising
Only bought the scooter because it claimed to go 20mph but that is a lie and false advertisement as it’s stuck at only 15mph, they claim it’s a software issue but they don’t seem to be doing anything at all to fix it. They seem lazy, they just want a quick money grab with getting as much Scooters out as possible.
What’s worse is that customer support is almost non-existent—they don’t respond, and the help provided is ineffective. It’s frustrating, especially when I’ve invested in their product. I don’t recommend Unagi due to these consistent issues.
What’s worse is that customer support is almost non-existent—they don’t respond, and the help provided is ineffective. It’s frustrating, especially when I’ve invested in their product. I don’t recommend Unagi due to these consistent issues.
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Bad update
Firmware update pushed out by the app eliminates the ability to set max top speed of 20mph. Very upset, be warned.
Worst customer service
Simply long wait times in terms of weeks. The only time they are super responsive is when the bill needs to be paid but anything else and you’ll be ignored!
Speed Not As Advertised
I got this scooter a few months back and I loved it, but just a few weeks ago, they released a software update that completely ruined my scooter and now it only goes 15mph instead of the advertised 20mph. Don’t waste your time on this scoooter.
Horrible customer service
Scooter delivered is dirty and ugly, delivery guy did not call to setup as promised during the purchase process, the app is unable to detect the scooter from last three days, AI CHATBOT is incapable to solve any problem, customer service only on weekdays. It’s a zero customer obsessed company. support videos are ineffective. Horrible experience to subscribe and rent scooter from here.
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Firmware 1.06
New firmware update limits scooter speed to 15mph. Extremely inconvenient for us long term renters that are used to commuting at 20+mph
Nerfed Scooter
My scooter used to go 20 mph. The company released a firmware a couple weeks ago that reduced it to 15 mph. Weeks have gone by, but my scooter still won’t go its advertised speed.
Never again!
I was extremely happy to get this scooter, until they decided to have a update on the software. Now I can’t unlock the scooter. You could never speak to a live person. I want to return the scooter. They gave me 2 months free for a promotion they was running come to find out they wanna charge me $100 to return it. Smh
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SCAM!
Wish I read these reviews before hand! Tried to cancel an they were going to charge me more than the $50! Thought it was a great deal as ive been struggle for reliable transportation to any job an not spend all my money on ubers! Going to charge me more just to cancel but finding out thru the app it’s no deal AT ALL! How am I getting two months free when you are charging me already in a week an it just came today! Why are you harming people in this economy instead of being of your word! Can not get ahold of any LIVE person an I have three kids trying my hardest to make ends meet my money can be going towards them or even a uber no matter if it costs more round trip! This is honestly sad, ridiculous, etc. Why lie to people when you know all of this is to only dup them out of their money. Unlike myself who does not have steady income it’s making me very sad the waste of money, time and energy this company puts in to scam us! Keep advertising an I will share this on reddit hopefully NO ONE spends their money with this company ever again! They can send the police an ill show them exactly what’s going on an what can be done they can take this scooter back an we have yet to ride it all! Lesson learned now back to square one an that’s fine im praying round the clock because as God said VENGEANCE IS HIS! 😔
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Love the scooter but….
They just came out with a new firmware update and now top speed is 15 instead of 20 as it was before. Very disappointing and I will be returning the scooter.
Great Scooter, horrible service and app.
I purchased a new Unagi Scooter, but after using it for a couple months it now has locked me out of using it, saying that it won’t verify through their app. What!!! I own the scooter!
Unagi wasn’t smart enough into ‘unlock’ perpetual access for owners who bought vs. rented a scooter. And you cannot ever reach a human to help.
Unagi wasn’t smart enough into ‘unlock’ perpetual access for owners who bought vs. rented a scooter. And you cannot ever reach a human to help.
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