Frozen with no support
I always try to reach out to app support before writing a negative review, but since the app support button doesn’t link me to anywhere that I can take my concerns privately, I am writing my experiences here. First off, by offering a free app with in app purchases, I expect to be able to use the app to some degree, to give it a test drive, before paying money. The only thing you can do with this app without paying is answer a bunch of questions. Once you’ve done that, you need to pay to be able to use the app. Even though I considered the prices to be excessive, I went ahead with a months subscription. I was then able to use the app for a couple of days before it permanently froze. The app doesn’t work for me anymore. I have tried closing the app, rebooting the phone and reinstalling the app multiple times, but that hasn’t fixed it. I am using on an iPhone SE2 with iOS 26.5.2. If the developers want to reach out to me to offer some help, I’m happy to edit this review accordingly.
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Frozen App…
For a subscription this expensive, unacceptable to have bugs that freeze the application.
App interface not working
This is now the second review I have had to leave because I have received absolutely no response from the development team.
I have sent three separate emails regarding this issue and have yet to receive a single response. The app’s interface remains completely unresponsive, which means I am unable to use the app or even cancel my subscription through the app as I should be able to.
At this point, I am extremely frustrated that I have had to resort to leaving a public review simply to get someone’s attention. I paid for a subscription to a service that I can no longer use, and I should not have to repeatedly contact support with no response.
Please cancel my subscription immediately. I do not want to be redirected to the app or the App Store, as I have already been unable to resolve this issue through those channels. I am asking the development/support team to handle the cancellation directly and confirm that it has been completed.
The lack of communication and customer support throughout this entire situation has been extremely disappointing.
I have sent three separate emails regarding this issue and have yet to receive a single response. The app’s interface remains completely unresponsive, which means I am unable to use the app or even cancel my subscription through the app as I should be able to.
At this point, I am extremely frustrated that I have had to resort to leaving a public review simply to get someone’s attention. I paid for a subscription to a service that I can no longer use, and I should not have to repeatedly contact support with no response.
Please cancel my subscription immediately. I do not want to be redirected to the app or the App Store, as I have already been unable to resolve this issue through those channels. I am asking the development/support team to handle the cancellation directly and confirm that it has been completed.
The lack of communication and customer support throughout this entire situation has been extremely disappointing.
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SCAM
Had this app for awhile once I was done with it and tried to cancel my subscription it didn’t cancel. But my account was deleted so I have no way to try and cancel it again. I continued to be charged on my bank account. Reached out to the app developers multiple times no response. Ended up having to change my bank account numbers just to not be charged. And report the charges as fraud. Huge scam no customer service I wouldn’t use this app or any others made by Rocapine.
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APP ISSUES
i want to have this app i love it but its unresponisve after the 2nd day of use i paid the subsctiption for it and I cant click anything!
