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Universal Orlando Resort

Universal Orlando Resort

Amplify Your Experience

524K ratings
1150 reviews
#35 in free Travel
✈️ Travel
Free

Details

  • Released
  • Updated
  • May 17, 2014
  • September 29, 2026

Features

Developer

NBCUniversal Media, LLC
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📈no. 35
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Reviews summary↘︎
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❓5 answered
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📦~ in 4 weeks
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About

Plan your visit or enhance your current trip with this app. Purchase tickets, make dining reservations, order food ahead, and navigate the resort with a dynamic map. Access exclusive experiences and manage your park tickets seamlessly.

✓Purchase tickets
✓Mobile food ordering
✓Dining reservations
✓Dynamic park map
✓Attraction wait times
✓Connected gameplay
✓Virtual Assistant
Show original description

What users say about Universal Orlando Resort

Reviews of Universal Orlando Resort are mixed: the Travel app is rated 4.8/5 from 524K App Store ratings. What users like most: helpful app for navigating the parks, useful for checking wait times and dining options. Top complaints: app crashes and glitches, inaccurate wait time information. Summarized from real user reviews.

Positive things

  • 🚀Helpful app for navigating the parks
  • 👍Useful for checking wait times and dining options
  • 🤩Amazing experience at the parks
  • 🤳Convenient mobile ordering

Negative things

  • 🐛App crashes and glitches
  • 🤔Inaccurate wait time information
  • 💸Overpriced food and merchandise
  • 😤Poor customer service and accessibility
  • 🤯Frustrating virtual queue system
See all reviews

What's New in Universal Orlando Resort

2026.9.1

September 29, 2026

This latest app update includes bug fixes and other enhancements so you can continue to amplify your experience at Universal Orlando Resort!

Charts

Top Free

📈 35+4

Travel

This app rose +4 positions in Travel chart.

Last updated on October 14, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Love it Here

Most amazing time
jackieaguirre310jackieaguirre310

Worst rides

Paid over $500 to have 2 broken rides in a row. This sucks.
Jenny’s griffJenny’s griff

Crowds

Really excited for HHN 35 however ruined by huge crowds this year, can Universal not limit the tickets sold much like the Disney Halloween event?
SparkyMan77SparkyMan77

Overrated

Coke refills has a waiting time of 8min, all the attractions had delay as early as 2pm we missed q lot of entertaining and fun.
Epic universe times and delaysEpic universe times and delays

Locations on app and no Apple Pay facilities

The app and maps look great apart from if you’re trying to find drink refill locations plus no Apple app on app!??
Phillyg1Phillyg1
See 1145 more reviews

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User experience

🐞

Reported Bugs

4 issues

Inability to link tickets and passes to the app

Bug

Frequent app crashes and login issues

Bug

Unreliable virtual queue system

Bug

Brightness issues and other UI problems

Bug
✨

Requested Features

5 requests

Add GPS navigation and directions within the app

Feature

Improve mobile ordering functionality and customization

Feature

Provide more transparency on ride closures and maintenance

Feature

Integrate hotel and ticket information into the app

Feature

Allow users to view show schedules and park maps more easily

Feature

FAQ

What can I do with the Universal Orlando Resort app?

The app allows you to purchase tickets, make dining reservations, order food and drinks ahead of time, and navigate the resort using a dynamic park map. It also provides attraction wait times and access to exclusive experiences.

How does the app help with ticketing?

You can link your tickets to your Universal Orlando Wallet within the app. This allows for a seamless and contactless experience, enabling you to access your tickets on the go and assign them to members of your travel party.

Can I make dining reservations through the app?

Yes, you can make dining reservations at select locations throughout Universal Orlando Resort directly through the app. This helps you plan your meals and enjoy your chosen culinary experiences without hassle.

Is the app free to download and use?

The app is free to download. While the app itself is free, it facilitates in-app purchases for tickets, food, and other experiences within Universal Orlando Resort.

What are the benefits of using the app for food ordering?

The Mobile Food & Drink Ordering feature allows you to order ahead at select locations. This significantly reduces your waiting time in lines, giving you more time to enjoy the attractions and entertainment at the resort.