Universal Orlando Resort Reviews: Is It Legit?

Customer Experience

Positive experience41.5% of reviews
Neutral9.8% of reviews
Negative experience48.7% of reviews

~ Based on 1,174 written reviews from the US App Store.

What users say about Universal Orlando Resort

Is Universal Orlando Resort Safe?

Universal Orlando Resort appears safe based on user ratings. AppsHunter Safety Score for Universal Orlando Resort is 96/100.

This assessment is based on 531,501 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.4% of ratings point to a safe experience
2.0% of ratings suggest some concerns
2.6% of ratings point to a risky experience

~ Based on 528,294 App Store ratings for Universal Orlando Resort.

Is Universal Orlando Resort Legit?

Universal Orlando Resort appears to be a legitimate app. AppsHunter Legitimacy Score for Universal Orlando Resort is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

App issues

I HATE HOW THIS APP SIGNS ME OUT AFTER A CERTAIN AMOUNT OF TIME! ):<

Terrible food ordering

No one wants to download an
App to order food. Make another way to order.
Stop forcing us to make an account to get a meal

Also, your ordering process sucks anyway, you can't even order water to the table. You have to add a card to your account, it bully's you to turn on your location services. Just stop. People and friendly service make an experience at a park, offer an app but always have another way
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Great

Absolutely love it

Delays Galore

Came two times and both times couldn’t ride half the rides due to multiple delays .. money wasted and time wasted … so sad we love this park and couldn’t enjoy it for all the ride delays in Harry Potter and in Mario

Omg

Best place ever💖

Awful

Just awful

I love universal sm omgahh

As a teen who studies theme parks, I absolutely love visiting them too! I love learning about rides and accidents, and just anything fun! I was last at universal Orlando around 2 weeks ago! I had a lot of fun! Bummer that hagrid’s no longer has express, but I had a lot of fun!! I really liked studying some of the rides, lore, and other things about the park too! I enjoyed studying the Mummy ride, but I’m way too chicken to ride it… I’m also a huge potterhead so of course I love diagon alley and hogsmeade!! (I’m a ravenclaw heh :3) it’s nice to see the wait times easy without having to walk all the way up to the front of the ride!! peak park, great app! I love epic too! (Going there in may for school !!) butterbeer crepes were sooo good! I rlly enjoy the park and this app makes it easier to be there! Super fun all around!! ><
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How does this have a good rating?

Literally nothing links. Yeah fine for wait times but useless for managing your stay. Trying to see HHN reservations? Good luck. Trying to find your hotel res after linking? Good luck. Even booking dining is painful. This app is terrible. Somehow I keep getting push notifications to check in to my hotel but then it asks me to fill in a confirmation number, email, name and checkin date, which seems like a crazy amount of info when linking from a push notification but then it says that it’s linked but then shows nothing and errors in a cycle.
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Ordinary

Travelled a long way to ride on all the attractions and coasters, but a lot shut, especially the Velocicoaster. We paid double the price for express passes and they are a waste of time and money, very annoying when you pay and you staff lets groups through the singles line

😍 Love it

It is very helpful and has all the information you need

Best ark ever

Colll app

Order ahead is a waste of time if we have to wait in line to first get a table to submit the orde

Order ahead is a waste of time if we have to wait in line to first get a table to submit the order,. Just wanted a fast option. If people order and their food is cold when they get there that is their problem. No refunds for pickup more than 5 min after submittal.

Pass-holder issues

The app works well for providing you with park information and maps. Where I have had a continuous problem is making purchases, specifically dealing with hotel reservations. I am logged into the app and have full access to my account information. If I click on the hotels link, the app loads universalorlando dot com and now shows me logged out. If I sign in and click on hotels, I’m no longer signed in. If I try to click on a hotel and add a room, it will not let me log in during checkout and does not show the passholders.

This might not be an “app” issue as the same thing happens using a computer. (Mac and Windows)
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Atrocious

No idea how this is rated 4.8. Tried purchasing a ticket through the app and it’s truly one of the worst in recent memory. Goal should be transaction with as little friction as possible. Definitely misses the mark there.

Should have brought my son instead of wife

My wife won’t get on fast rides, my 5 year old would have been “I’m in dad”. Blame that for my 4 star review!

Universal Orlando resort app Review

Can be hard to find some things, but very good information

Super awful

Really bad. Map doesn’t work. Most things don’t work. Lost pictures. No tide pics. Can’t order at restaurants. This is awful. Should just be a website.

They should fire the developers of this ap. It is the worst ap I have used to date.

Requires Safari to have cellular access

If you need other apps to give you access your all sucks and has more points of failure. I do not, nor should I have to, give all apps cellular data for other apps to work! Sign in should be seamless through YOUR app and not rely on permissions of other apps to work!

It’s good

Helpfull

Please

Can I have a free ticket?