Pass-holder issues
The app works well for providing you with park information and maps. Where I have had a continuous problem is making purchases, specifically dealing with hotel reservations. I am logged into the app and have full access to my account information. If I click on the hotels link, the app loads universalorlando dot com and now shows me logged out. If I sign in and click on hotels, I’m no longer signed in. If I try to click on a hotel and add a room, it will not let me log in during checkout and does not show the passholders.
This might not be an “app” issue as the same thing happens using a computer. (Mac and Windows)
This might not be an “app” issue as the same thing happens using a computer. (Mac and Windows)
Show more
Atrocious
No idea how this is rated 4.8. Tried purchasing a ticket through the app and it’s truly one of the worst in recent memory. Goal should be transaction with as little friction as possible. Definitely misses the mark there.
Should have brought my son instead of wife
My wife won’t get on fast rides, my 5 year old would have been “I’m in dad”. Blame that for my 4 star review!
Universal Orlando resort app Review
Can be hard to find some things, but very good information
Super awful
Really bad. Map doesn’t work. Most things don’t work. Lost pictures. No tide pics. Can’t order at restaurants. This is awful. Should just be a website.
They should fire the developers of this ap. It is the worst ap I have used to date.
They should fire the developers of this ap. It is the worst ap I have used to date.
Requires Safari to have cellular access
If you need other apps to give you access your all sucks and has more points of failure. I do not, nor should I have to, give all apps cellular data for other apps to work! Sign in should be seamless through YOUR app and not rely on permissions of other apps to work!
It’s good
Helpfull
Please
Can I have a free ticket?
Blah
App was not user friendly. I had to find someone to figure out what went wrong. When she couldn't she had me close the app and start over
Not very good
This app was not very good. First off when I tried to link my tickets to my son’s phone it just gave me error. Messages and customer service did not know what to do about it. Then we tried adding it to an Apple wallet but it doesn’t even support. It. App is very hard to use and navigate definitely preferred Disney app.
Show more
The wait times
I feel like I don’t want to press every time I just want to see it like Disney but your way
Horrible user experience
Universal is so much harder of an app and overall experience to navigate compared to the other theme park in Orlando. We did both in the same visit with accessibility needs and were completely horrified at how hard it is to use Universal to help navigate. Really poor customer service and user experience.
Show more
Love it Here
Most amazing time
Worst rides
Paid over $500 to have 2 broken rides in a row. This sucks.
Crowds
Really excited for HHN 35 however ruined by huge crowds this year, can Universal not limit the tickets sold much like the Disney Halloween event?
Overrated
Coke refills has a waiting time of 8min, all the attractions had delay as early as 2pm we missed q lot of entertaining and fun.
Locations on app and no Apple Pay facilities
The app and maps look great apart from if you’re trying to find drink refill locations plus no Apple app on app!??
HHN
BEST THiNg Ever
Express pass
Do not buy in app
Crew appreciation
Jill and Jenn at ministry of magic are absolutely stellar people. They deserve accommodations for going above and beyond.
