Recommend Adding Contact Phone Number Field
Clean and well organized app. However, there is no place to add a contact phone number so a field adjuster can contact to schedule appointment to inspect damages. When filing a claim, I followed the required fields and would not have skipped completing it, so if there was a contact number on the claim intake field, it apparently does not go to the Field Adjuster. Sad to delay a crucial part of the claims process due to missing contact info.
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Terrible company
Terrible. The remove your claims adjuster every single time you have a communication. There’s no way to see a consistent file. There is no continuity.
Login
Terrible
Payment option
Doesn’t have a make a payment feature
APP Access
I’ve been unable to access the App for a couple of months.
Horrible
One the worst apps I’ve used
Mfg
The app doesn’t work at all, never did, May as well delete it.
Documents
Can’t access my policy
Disfunctional
Disfunctional
Excellence
Cindy Hanson has exceptional customer service. She is polite and courteous also she very knowledgeable and helpful getting what you need and addressing your concerns and she emphasizes things that you find uncommon and do her best you overcome anything that’s a hinder to you and your family.
Doesn’t show you your upcoming year’s policy or price
Difficult to log into: passwords expire & then difficult to change. Worst thing is that you can only see your current policy & price. My next year’s policy starts in 3 days, but the app will not show the policy or its price until after the current one ends! How stupid is that!?
Web account docs access
Website and access to “web account” is a nightmare. Very convoluted. Still can’t access docs I need
Customer Service
⭐️⭐️⭐️⭐️⭐️
Poor functionality
I cannot find where my card information is stored. We paid online and the app says it is paid, but the money has not taken out of our account. I have two alerts that I have archived, yet they still remain after several days.
Horrible
Horrible service, horrible app. Everything I upload seems to disappear or the adjuster can’t find. No way to see necessary files.
Can’t login
Buggy
Need update
Need update
Ok
Ok
Third world app
This app must have been created by some monopolist’s idiot nephew
Payments
I find it difficult to make payments.
