The app Still won’t let me on!
I have called technical support thru UPSers . com, & got some good info. So I did the step by step Carefully, & I even waited over two hours after being able to login to that website, cause it said it could take a couple hours. But still same results. 😣 I’ve been trying for THREE DAYS, ALL DAY LONG.
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Full of Bugs
App is still to this day very clunky and loaded with bugs that make the user’s interactions while using very undesirable. Still crashes frequently which is crazy coming from such a large company like UPS and for them to be okay with it. Even the whole color theme is off being primarily blues and greens when UPS uses gold and brown as their trademark colors. Definitely needs some TLC sooner rather than later. Figure it out
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fake
Put me a wait too long and never get jobs! Fake!
Camera does not work with Apple
The app works the same as on the diad but the camera will NOT scan packages. When I go to help another driver, I have to type the tracking numbers in. Out of 30, it scanned 2. Out of 25, it scanned 3. It's ridiculous they can't get the app to work with the iPhone camera. I'll definitely have an android again next year because it's been a headache this year and it wasn't a problem on my android last year.
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Barcode scanning!
After reading complaints on the barcode scanning, I thought I would share my experience. If you slowly move your phone closer or further away from the barcode, it generally tends to capture it. As others have also pointed out, tilting it slightly has seemed to help on occasion as well.
Don’t work for IOS devices
As of 12/15/24 it does not work for IOS. Once this changes I’ll update but till then do better
FROM EXPERIENCE !!
When it comes to scanning the tracking number aka barcode; tilt your phone forward as you scan the bar code with your phone, as well as the package. If you have a box that you have to place on the ground or surface, still tilt your phone forward. It can be a bit tricky but take your time leaning forward to scan that barcode. I discovered this the first week of work, being a jumper for UPS. I also would like to discuss the problems I have with the driver completed stops not clearing out of my board, on my device and causes confusion.
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Still doesn’t scan barcodes
Still no barcodes will scans I have the newest iPhone
One big problem…
Download and used this today and it worked well for the most part.
The one thing that is a problem is that the navigation does not work. Tap the “Navigate” button and nothing happens. That’s kind of a big deal when you’re trying to deliver things. I’ll have to deal with it because I don’t want carry two phones. It’s still suboptimal to have to manually input every address yourself. Please fix this ASAP.
Update has fixed the navigation and I have revised my rating to reflect this.
The one thing that seems to be off is the camera scanning doesn’t seem to capture barcaodes quite as well as the Android MDA I was using. Not a huge problem, I’m happy to not have to carry 2 phones.
The one thing that is a problem is that the navigation does not work. Tap the “Navigate” button and nothing happens. That’s kind of a big deal when you’re trying to deliver things. I’ll have to deal with it because I don’t want carry two phones. It’s still suboptimal to have to manually input every address yourself. Please fix this ASAP.
Update has fixed the navigation and I have revised my rating to reflect this.
The one thing that seems to be off is the camera scanning doesn’t seem to capture barcaodes quite as well as the Android MDA I was using. Not a huge problem, I’m happy to not have to carry 2 phones.
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Scanning barcodes are a nightmare
I’m a PVD and I have to use my phone and this app to work. I have a IPhone 16 pro max. Building a manifest is a nightmare. I can maybe get one package to scan out of 40. I have to input tracking numbers manually because it won’t scan. So drivers feel bad and give me a little bit of packages and leave because I have to take 20 mins to build a manifest….. PLEASE update so we IPhone carriers can actually scan packages and I know you know this is a known issue!
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Barcodes won’t scan
Having issues scanning barcodes, WONT SCAN.I don’t know if it has to do with my iPhone 14 Pro Max. Having to build a manifest manually is very time consuming. PLEASE FIX!!
Barcode scanning does not work
The app works good overall. But one of the key functions does not work on my iPhone 15 pro max. Barcode scanning does not work. This is a huge issue for SSD drivers who use the app during peak season, because we must build manifest often. This issue has been there since last peak season. I believe it has to do with the app trying to use the wrong camera. Please fix this issue and the app will be great!
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One big problem…
Download and used this today and it worked well for the most part.
The one thing that is a problem is that the navigation does not work. Tap the “Navigate” button and nothing happens. That’s kind of a big deal when you’re trying to deliver things. I’ll have to deal with it because I don’t want carry two phones. It’s still suboptimal to have to manually input every address yourself. Please fix this ASAP.
The one thing that is a problem is that the navigation does not work. Tap the “Navigate” button and nothing happens. That’s kind of a big deal when you’re trying to deliver things. I’ll have to deal with it because I don’t want carry two phones. It’s still suboptimal to have to manually input every address yourself. Please fix this ASAP.
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App doesn’t work
Navigation doesn’t work. Build manifest is slow to respond
Can’t even sign in
The login fails every time after I verify in the authentication app. No idea who to contact for this. I was able to submit an IT ticket on the UPSERS website but it’s just sitting there pending. The message in MDA says “Sorry, but we’re having trouble signing you in. The signed in user is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application.” Who is the admin so I can contact them and get this resolved!?
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Better but still needs work
So I have been using this app for a few years. This version is definitely an improvement over the previous. There’s still quite a few bugs, and it randomly freezes. The one thing I wish this app would support is a Bluetooth barcode scanner. It is very hard to build a manifest on the newer iPhones when there is an issue with them picking up the barcode with the camera. I have determined this is due to the macro setting hopefully next year they will have this fixed. Support for a Bluetooth scanner would be amazing!
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Needs updates for IOS
The app does work… barely. IOS definitely has a ton of issues though. The biggest issues I had were that the start navigation would often pull up the wrong address and it I weren’t paying attention, I’d go to the wrong place. The other massive problem was with punching out. I’d have to try 3-4 times some days for it to go through. Overall it really seems like it’s optimized for Android but it would be nice to see all of the issues fixed for next peak.
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Does not scan to build a manifest
This is the third season that I have used this app. The app on an iPhone 15 will not scan packages to build a manifest in the app. I used an iPhone 13 for the previous 2 seasons and never experienced this problem. The iPhone 15 however will scan info notices in the app without a problem. Please correct.
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Horrible
I have an iPhone 15 pro and this app uses the lens that’s on the right (not top) and will not focus to scan. Haven’t been able to work as an SSD because of this issue. Please fix ASAP!
Android vs iPhone
Wish the scanning function would work. Works great on an android which is really tough to say. Guess that’s why the app works better for them, cuz UPS issues android’s to there helpers until they run out. UPS wants you to use your own phone due to the limited quantity, but you really can’t when the app developers only focus on androids and don’t pay attention to the issues on the iPhone. Guess I’ll have to continue to use the android issued phone they provide for us! It’s faster and you are able to do the basic functions as simple as scanning a package with the camera. You can’t build a manifest unless you type the whole tracking number in manually. Hard to do when you try and help a fellow driver out if it’s not part of your daily manifest.
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