App is far tooo glitchy
Initially, the app was fine, but the more I’ve used it the more I’ve realized how glitchy it is and how it’s erased data and has no record of any of my attendance for the last month and then tries to act like my payment is behind when it’s actually not which then impacts my ability to join classes when openings are available. It’s a very disappointing experience and they need a better user interface or they need somebody to fix some of the issues on the backend that are creating these glitches. It is definitely making me question whether or not I will continue this membership after a year.
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Horrible gym
They have so many expensive , horrible internet and employees are mean it is just such a horrible gym
App performance
I sent a message about performance and no one responded. App says I’m past due, I never was. But the App blocks me from engaging and adding my meals. I gave up and used a diff app
Unable to turn off reoccurring payment
I have cancelled my membership countless times and they won’t cancel. It been almost a year and my account won’t stop being charged. I don’t even go to the gym anymore that’s why I cancelled it and I’m about to get a lawyer because this is not legal.
Total disaster with billing!
Doubled billed me upon joining and can not get it figured out , now getting late notices etc and can not get anyone on the phone to help, total lack of customer service! Would not recommend joining this gym!
