Totally 3rd class tech team
I am using this app from last few days, there are so many bugs in the app. Passengers and drives both are facing same issue for gps as they putting the location for pickup but drivers getting different location in the app, we reporting many times there is no resolution. That’s why i am planing to use different platform
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👎🏻👎🏻👎🏻👎🏻👎🏻time pass low mony
👎🏻👎🏻👎🏻👎🏻👎🏻
Proudly Canadian
Lovin it after 3 years of driving for Uride and counting. You make decent money and have a fairly relaxed schedule. If you want to work rideshare in Canada choose Uride.
Bad app
Worst app i ever tried
Not worth it
The Uride Driver app needs serious improvement, especially from the driver’s side.
One of the biggest issues is the pickup and address system. Passengers can enter incomplete or incorrect addresses, or the app/map can send the driver to the wrong pin. When that happens, the driver follows the app exactly, but the passenger gets frustrated and can leave a negative rating as if it was the driver’s fault. That is extremely unfair. Drivers should not be punished for problems caused by the app, the map, the GPS pin, or passengers entering bad pickup information.
The rating system also needs to be reviewed. Passengers can rate drivers poorly simply because they are annoyed about address issues, directions, app problems, or pickup confusion. Even when the driver did nothing wrong, the negative rating falls back on us. There should be a better dispute or protection system for drivers when the problem is clearly outside of our control.
Another major issue is pay. Drivers already make very little after expenses, and gas prices keep going up. On top of that, Uride recently lowered the fuel surcharge from $1.00 to $0.50, even though the price of gas continues to increase per litre. Drivers are using their own vehicles, paying for their own gas, insurance, maintenance, repairs, tires, brakes, oil changes, and depreciation. There is no proper maintenance compensation, even though the wear and tear on our vehicles is constant.
Airport trips are another example of how the system does not fairly compensate drivers. We only get paid to take the passenger from the city to the airport, but the airport is far out on the edge of the city where there usually are not many return rides. Because the app is location-based, drivers often have to drive all the way back into the city to get more trips, and that return drive is unpaid. By the time you factor in the gas and time spent driving back, airport trips can actually cause drivers to lose money.
The same problem happens with trips to outside towns. We may get paid to take someone there, but there are usually no rides available in those areas, so we have to drive all the way back to the city unpaid. That means a big part of what we just earned gets spent on fuel just to return to an area where we can actually receive more requests.
Overall, the app and pay structure need to be much more driver-friendly. Drivers should not be blamed for app issues, bad pins, incorrect passenger addresses, or poor directions. We also need fairer compensation for fuel, vehicle maintenance, airport trips, and out-of-town rides. Right now, too many costs and problems are being pushed onto the driver while the pay does not reflect the reality of doing the job.
One of the biggest issues is the pickup and address system. Passengers can enter incomplete or incorrect addresses, or the app/map can send the driver to the wrong pin. When that happens, the driver follows the app exactly, but the passenger gets frustrated and can leave a negative rating as if it was the driver’s fault. That is extremely unfair. Drivers should not be punished for problems caused by the app, the map, the GPS pin, or passengers entering bad pickup information.
The rating system also needs to be reviewed. Passengers can rate drivers poorly simply because they are annoyed about address issues, directions, app problems, or pickup confusion. Even when the driver did nothing wrong, the negative rating falls back on us. There should be a better dispute or protection system for drivers when the problem is clearly outside of our control.
Another major issue is pay. Drivers already make very little after expenses, and gas prices keep going up. On top of that, Uride recently lowered the fuel surcharge from $1.00 to $0.50, even though the price of gas continues to increase per litre. Drivers are using their own vehicles, paying for their own gas, insurance, maintenance, repairs, tires, brakes, oil changes, and depreciation. There is no proper maintenance compensation, even though the wear and tear on our vehicles is constant.
Airport trips are another example of how the system does not fairly compensate drivers. We only get paid to take the passenger from the city to the airport, but the airport is far out on the edge of the city where there usually are not many return rides. Because the app is location-based, drivers often have to drive all the way back into the city to get more trips, and that return drive is unpaid. By the time you factor in the gas and time spent driving back, airport trips can actually cause drivers to lose money.
The same problem happens with trips to outside towns. We may get paid to take someone there, but there are usually no rides available in those areas, so we have to drive all the way back to the city unpaid. That means a big part of what we just earned gets spent on fuel just to return to an area where we can actually receive more requests.
Overall, the app and pay structure need to be much more driver-friendly. Drivers should not be blamed for app issues, bad pins, incorrect passenger addresses, or poor directions. We also need fairer compensation for fuel, vehicle maintenance, airport trips, and out-of-town rides. Right now, too many costs and problems are being pushed onto the driver while the pay does not reflect the reality of doing the job.
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Uride Driver
We use our personal cars and are responsible for all maintenance, yet most of what we earn goes directly toward fuel. Sometimes we receive rides worth only $5, and we have to drive up to 10 km just to complete them. You mentioned that time would be added when the “stop” button is used, but that has not been happening. Some passengers are still misusing this feature, and it feels like Uride is not addressing the issue. There is also no one available to answer calls during emergencies. If something happens with a passenger, we receive messages immediately—but where is the support when drivers need help? You make money through us. You stated that the company only keeps 30%, but it feels closer to 50%, with drivers receiving the other 50%. On top of that, too many drivers have been hired, and many stay online all day. This makes it very difficult to earn a reasonable income. At this point, many of us are barely covering fuel costs with these low-paying rides.
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Bring back multi stop button
Because of new policy drivers are getting bad ratings bring back multi stop button and increase ride notification time
Drivers Are Not Partners, Just Profit Source
If you’re thinking of driving for this app, think twice. What they advertise and what you actually earn are completely different. They claim low commission, but after all deductions, it feels like more than 50% is gone. Then drivers still have to handle 13% HST on top of that.
You pay for gas, maintenance, insurance, and your time — yet end up with a small portion of the fare. There is little to no transparency in how earnings are calculated, and important things like proper surcharges don’t always show up.
This is not a partnership, it’s a system where drivers carry all the costs while the company takes the benefit. Very disappointing and needs serious accountability.
You pay for gas, maintenance, insurance, and your time — yet end up with a small portion of the fare. There is little to no transparency in how earnings are calculated, and important things like proper surcharges don’t always show up.
This is not a partnership, it’s a system where drivers carry all the costs while the company takes the benefit. Very disappointing and needs serious accountability.
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One star
One star
We need multi stop option
The URide Driver app is seriously lacking a basic feature that most rideshare platforms already have — a multi-stop option. It’s frustrating not being able to accept or manage trips where passengers need to make multiple stops, which limits earning opportunities and creates unnecessary inconvenience for both drivers and riders.
The app itself already has issues with lag and reliability, but the absence of something as essential as multi-stop trips makes it feel outdated and incomplete. Drivers are forced to improvise or decline rides that could otherwise be simple and profitable.
If URide wants to stay competitive, adding a proper multi-stop feature should be a priority. Right now, the app just doesn’t meet the practical needs of everyday driving.
The app itself already has issues with lag and reliability, but the absence of something as essential as multi-stop trips makes it feel outdated and incomplete. Drivers are forced to improvise or decline rides that could otherwise be simple and profitable.
If URide wants to stay competitive, adding a proper multi-stop feature should be a priority. Right now, the app just doesn’t meet the practical needs of everyday driving.
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Wrong policies
The text you shared is quite mixed and unclear, but here’s a clean, meaningful English version based on the intent:
We joined UrRide because we believed in its transparency and thought it would be better than others like Uber. We trusted that everything would be handled fairly and openly. But with these new policies, it feels like things are not the same anymore.
We are putting in our full effort every day—working long hours on the road, facing difficult situations, and still not being treated fairly. It feels like drivers are not being valued properly despite all the hard work we do.
We request you to please understand the problems drivers are facing and take them seriously. Kindly look into these issues and provide proper solutions so that we can continue working with you in a better and fair environment.
We joined UrRide because we believed in its transparency and thought it would be better than others like Uber. We trusted that everything would be handled fairly and openly. But with these new policies, it feels like things are not the same anymore.
We are putting in our full effort every day—working long hours on the road, facing difficult situations, and still not being treated fairly. It feels like drivers are not being valued properly despite all the hard work we do.
We request you to please understand the problems drivers are facing and take them seriously. Kindly look into these issues and provide proper solutions so that we can continue working with you in a better and fair environment.
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“Lack of Respect and Appreciation for Drivers”
I’ve been working with the Uride app, and honestly, the experience has been very disappointing. Drivers are the backbone of this platform—we do all the hard work on the road, but it feels like the company is only focused on earning money without valuing its drivers.
There is a serious lack of fairness. Accounts get deactivated without proper investigation or clear reasons, even when the driver is not at fault. This creates stress and insecurity for those who rely on this work for their livelihood.
Despite being the reason the company earns, drivers receive little to no appreciation or support. Policies keep changing in ways that negatively impact drivers, and there’s no proper communication or understanding from the company’s side.
Uride needs to start treating drivers with respect, provide transparency in decisions, and create fair policies. Without drivers, this platform wouldn’t exist.
There is a serious lack of fairness. Accounts get deactivated without proper investigation or clear reasons, even when the driver is not at fault. This creates stress and insecurity for those who rely on this work for their livelihood.
Despite being the reason the company earns, drivers receive little to no appreciation or support. Policies keep changing in ways that negatively impact drivers, and there’s no proper communication or understanding from the company’s side.
Uride needs to start treating drivers with respect, provide transparency in decisions, and create fair policies. Without drivers, this platform wouldn’t exist.
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Great app for drivers
Easy to use, makes it simple to accept. Runs smoothly
Alot of downsides
Very low pay , not enough info. Of ride distance, literally 3 seconds to accept the ride or ride is gone , not enough rides , poor quality application .
Unfair and unreasonable recruitment team
The Uride recruitment team blocked my driver app simply because I didn’t complete “enough” trips. They told me my account would only be reactivated if I completed every single trip, even when pickups are extremely far, unsafe, or affected by traffic, road conditions, or unexpected trouble.
This policy is completely unfair and unrealistic. Drivers are treated like machines with no consideration for safety, distance, or real-life situations. Penalizing drivers for declining unreasonable trips shows a total lack of respect and understanding.
Instead of supporting drivers, the recruitment team uses threats and rigid rules to force compliance. Very poor communication, zero flexibility, and no concern for driver wellbeing.
Worst recruitment experience I’ve had. I do not recommend driving for Uride.
This policy is completely unfair and unrealistic. Drivers are treated like machines with no consideration for safety, distance, or real-life situations. Penalizing drivers for declining unreasonable trips shows a total lack of respect and understanding.
Instead of supporting drivers, the recruitment team uses threats and rigid rules to force compliance. Very poor communication, zero flexibility, and no concern for driver wellbeing.
Worst recruitment experience I’ve had. I do not recommend driving for Uride.
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verry good verry best app
great work reliable work verry verry best top app earning
driver
they deactivate drivers from the plateform without any reason when drivers ask the reason they are not replying worst rideshare company as a driver in halifax
Drivers Are Not Paid Properly
Uride claims in its marketing that the company only takes 28% of the total fare paid by the customer and that the rest goes to drivers. However, in reality, drivers are often paid only about 50% per ride, which is completely misleading and unfair.
On top of that, drivers are required to carry $2 million insurance on their vehicles, which is very expensive and adds a heavy financial burden. Even worse, most of the TIPS added by customers are taken by the company, not passed fully to the drivers who actually earn them.
Drivers are not paid minimum wage when you factor in unpaid time, fuel, insurance, and vehicle maintenance. Uride also does not show the ride distance (km) before accepting a trip, only the payout amount is shown, so drivers can’t properly judge whether a ride is worth it.
Many pickups require driving long distances, and this pickup time and distance are not paid. Uride only calculates the hours of the actual trip, while waiting time between rides is completely unpaid.
Overall, these are very unfair and non-transparent practices, especially for a company that promotes itself as a “Canadian-owned company.” Drivers deserve honesty, transparency, and fair compensation and Uride is falling short on all of these.
On top of that, drivers are required to carry $2 million insurance on their vehicles, which is very expensive and adds a heavy financial burden. Even worse, most of the TIPS added by customers are taken by the company, not passed fully to the drivers who actually earn them.
Drivers are not paid minimum wage when you factor in unpaid time, fuel, insurance, and vehicle maintenance. Uride also does not show the ride distance (km) before accepting a trip, only the payout amount is shown, so drivers can’t properly judge whether a ride is worth it.
Many pickups require driving long distances, and this pickup time and distance are not paid. Uride only calculates the hours of the actual trip, while waiting time between rides is completely unpaid.
Overall, these are very unfair and non-transparent practices, especially for a company that promotes itself as a “Canadian-owned company.” Drivers deserve honesty, transparency, and fair compensation and Uride is falling short on all of these.
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I swear to God, it’s very bad
This is fake buddy. It’s not good work with him.
5 YEARS IN! GREAT COMPANY AND A CEO WHO CARES
5 years ago today, I picked up my first Uride passenger on the day we launched in Peterborough, Ontario. Is the company perfect? What company is? But Uride is heads and tails above the competition. Drivers are paid higher commission rates and we get to work a schedule that fits our lifestyle and goals. As mentioned in my title, our CEO, Cody is a fantastic and energetic team leader who still drives passengers around even though he could probably be sitting on a beach somewhere. Our dispatchers respond quickly to our requests. Overall, Uride is a great rideshare company to be involved with. And the fact we are the fastest growing rideshare company in Canada proves that.
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