Unable to connect bike
Can’t sign in to App. Reset password does not work. Sent Urtopia an email and got a reply that they are upgrading app and keep checking for updates, but no indication of how long that will be. My bike will not turn on. Frustrating and disappointing. I do love the bike itself but the app is useless.
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NO UPDATES AND NO SHOP ITEMS
No updates and no changed in the last months and the shop with the points that you earn for driving is empty for a year now
I still expect more
The App is nice but still needs improvement. Right After the last update the Navigation isnt working, just a Black Screen. And the bike isn‘t doing any navigation. Contacting support 🙈🙈🙈..
No verification code
I paid for this app but I never get the verification code. I’ve tried multiple times.
Disappointing purchase so far.
I like the idea of the bike. But my back wheel has been a struggle ever since I had it the spokes keep breaking on it and my inner tube keeps losing air. I’ve replaced it several times and I still have issues with it. I’ve never had bikes spokes break on my bikes before until this one. It’s extremely difficult to replace the inner tube on the bike cause the tires are so hard to get off of the wheel. It’s ridiculous. And Customer Service isn’t helpful either. They just tell me that they can’t help me basically it’s really disappointing to be paying for a bike that I can’t ride reliably.
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Unreliable Customer Service!
Extremely disappointed with the lack of reliability from @Urtopia. I've been waiting over 5 weeks for a tracking number for a warranty claim with zero replies to my recent emails. You cannot ignore customers who have urgent issues. I have sent multiple follow-ups regarding a delivery address update for my Carbon 1/1s parts, yet I have been met with total silence since mid-November. This level of unresponsiveness is unacceptable and makes the brand completely untrustworthy. Please have someone who actually cares about your brand's reputation check the email from paulojoliv (at) gmail.com immediately!
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Solid app
I usually don’t spend the time writing reviews. But I want to give people a more recent take. The app performs as expected. I’ve had my bike for 3 months and haven’t had one single issue with it.
Their customer service won’t answer, bike acting weird
I have emailed customer support several times with ZERO replies over a particular issue where a random Bluetooth connection starts using the bike speaker in the middle of the day, and there is no way to override this on my end. It says to update firmware, but no updates are available. The bike also switches between gears without notice and has twice gone off the spokes twice in the last month that I’ve had it.
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Accessories
I like the bike, however, the design looks nice but did not take in effect adding space for second water bottle for the long ride. Instead of the short mount under the seat a complete one will be more useful
Joel
I’ve had the bike for two years now for approximately six months the bike had been in the shop waiting for parts. Then when I got home, the battery still wasn’t taken care of. Then I started having problems with the motor, shutting down in the middle of rides. I’ve tried to contact the company to deal with these problems now I can’t even get a hold of them no response!!!!
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Not recording rides
On random occasions the app does not record my ride.
Bad app
Just got my bike and discovered GPS in app doesn’t work, which is only reason I want to use it
Terrible e bike
I have had a battery issue , battery does. It hold charge ,I go back and fourth with tech support to no avail ,very disappointed ,I have about 20 miles on the bike
Immer wieder keine Navigation möglich
Wieder seit Tagen/Wochen keine Navigation möglich.
Wenn es dann mal funktioniert werden nur Fuß und Meilen angezeigt.
Wenn es dann mal funktioniert werden nur Fuß und Meilen angezeigt.
Lousy app
Got a Urtopia Joy but app won’t connect. Tried scanning OR code, it says no information on bike. Manual option is blank screen.
Everything is Bad
The bike, the App, the service everything is vers disappointing and a waste of money.
App Issue
I have not used my bike in more than a year ( medical issues)..The app expired.. i am ready to ride again and I am now finding it impossible to purchase a new Urtopia Connect contract. The online store says it is sold out. Customer service has been no help, as all they did was send me instructions on how to use the online store. The bike still works, but none of the app features. Do.
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Nope
Couldnt log in. App keeps loading all the time. Someone in my apartment had connected bluetooth to my bike . Really man. Wish i didnt buy this bike really
Rejuvenation!
I absolutely love my E Bike!
It has rejuvenated my interest in bike riding again !
It takes the pain out of writing a bike when you’re older. And the cool AI technology is like icing on the cake. And I’m grateful for the payment option where you can make monthly payments that made it possible for me to even get one. So so happy with this company!
Thank you URTOPIA!! 🥳🤩🎉🤗!
It has rejuvenated my interest in bike riding again !
It takes the pain out of writing a bike when you’re older. And the cool AI technology is like icing on the cake. And I’m grateful for the payment option where you can make monthly payments that made it possible for me to even get one. So so happy with this company!
Thank you URTOPIA!! 🥳🤩🎉🤗!
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App Won’t Connect to Bike
I have tried more than 20 times to connect (pair) the app to the bike. I receive the same error message every time, telling me that the app won’t pair I can find no troubleshooting information to remedy this and the company will not answer my email and address this. Plus I can find no number for customer service.
The bike is great but without the technology, it’s just another bike.
The bike is great but without the technology, it’s just another bike.
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