Zero customer support
Every time I run a payment from this app on a Saturday, it decides a random amount to reward me instead of the amount I type in. I have called repeatedly and this company has provided absolutely no answers for me. They say they don’t know what’s wrong with it and they consider my case closed.
Since the last upgrade the system has a major programming issue
Apparently we are the only company to notice this problem. please look at your sales by product category report to see the error. where there should be space between words in the description, now has %20. And also is states all products not in database. We have been talking to them for a month about this program error. They are in no rush to fix it because i guess we are the only ones to notice (per Drew) and asked them to fix it
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Good until update 2.1.36
The latest update to the dashboard does not show any transaction detail other than credit card activity. Cash transactions can only be viewed online making reconciliation tedious. It was better before the update. Hopefully they will fix this or we will have to use a different app. We are resellers and our clients count on us to provide useful and affordable applications. All transaction data must be viewable and accounted for within the app.
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Np 200
Nothing but problems always updating every time I go to use and it doesn’t always send me my batch settlement
Another rip off company
EMS/USAePay has turned into a bigger ripoff company than Square ever was. USAePay forced us to refund 2 charges made to us by another one of our businesses. But guess what—they pocketed the fees amounting to over $500.00 and have refused to return the funds. Do NOT think EMS is a good deal like we did. Somewhere, somehow they will find a way to scam you, just as Square did to us a few years ago.
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