Vacasa has been very great to work with
Outstanding we are very fortunate to have a great property manager
Amanda Banta
She is a great property Manager and takes great pride in her job. Very helpful!!!
Updates to home
New kitchen appliances installed. Leather lounge chair added to living room.
Managing member of ownership
The reviews received in the 1 1/2 years of our rental Pompano End house through our relationship with Vacasa has far exceeded our expectations. But the reviews confirm that we are meeting our goals for our guests-cleanliness, comfort, well maintained and adequately stocked furnishings, books, and games and more to meet the needs of all ages for a pleasant experience. Interestingly in the last few months due to high occupancy rates and guests and cleanliness ratings,several rental brokers for vacation home has wanted to represent our home. We believe if “it isn’t broken, don’t fix it. Vacasa is representing our guests and the owners well. Welcome to a wonderful experience on Edisto Beach.
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App should do more
All planned inspections and entries into house should appear in app and notices should go to owners in advance
Convenient and clean
This cute place was close to everything and had a view of Lake Padre.. The first floor made getting to the condo easy. The bed was a king and the bathroom was obviously updated.
Early Days
We’ve only been using the app for 2 weeks—so far, so good. But I’d like it better if we could specify the minimum net income we insist upon. Going through a human interface doesn’t seem to be working.
Visitors
So much fun! Location to Harbour Town is terrific. Quick walk and easy bike ride. Harbour Town pool was great. Beach was close by. SeaLoft was very clean with a fun fun beach vibe! Would definitely book again.
No Bookings
So far I am not pleased with Vacasa. The first round of photos did not provide any exterior pictures of the home. The home is waterfront and has a pool, neither of which were included in the photos. The home is loaded with amenities; kayaks, pool lounge chairs, beach chairs, coolers, fishing gear, gas grill and cornhole set. These items are in the utility closet and were not photographed either. The lead photo on the listing is a picture of the sofa in the living room and should be an overall exterior view of the property on the water. If I were to click on this property, see these rates and see a picture of a couch, I would move on. This is a premium property and must be portrayed as such by professional photos of the property with the amenities to increase the likelihood of renting. So far, two weeks active and zero bookings. Please escalate my concerns to your upper management and contact me ASAP.
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Satisfied homeowner
Vacasa homeowner app is easy to use, informative and professional.
Better than I ever expected!
It has been such a pleasure to work with Vacasa. Specifically Lisa Moss and Erica! Our home is rented and everything has been taken care of that needed to be. Thank you from the bottom of my heart. Kym Shepard.
Home away from home
This condo is cozy and comfortable and you can see the beach from the front door. I love it.
Still missing major features from TurnKey’s app
I was a TurnKey customer and when Vacasa bought TurnKey and transitioned to this app we lost key functionality. Vacasa has slowly added a few things like inspection reports and support cases.
There is still a lot missing
- can’t add comments to open cases or add an attachment. This is a huge pain. I have to email support about an existing case which defeats the purpose of have a issues manager when I have to return to email anyway.
- support cases lose white space after being submitted. When I write a case I use paragraphs and lists to be clear. The case text becomes one long sentence which is hard to read.
- no cleaning or inspection photos. Cleaning photos were available for a short time and the implementation was poor. It was very slow to scroll through photos. That feature seems to have disappeared. Photo scrolling should have been implemented with asynchronous loading to provide a quick and smooth viewing experience.
- visually mark the current day in the calendar view. The current app fades the colored bars for past reservations. The current day is not clear when there are reservation gaps. I also frequently see a bug where the faded bars are wrong . A dot or circle on the current day would be great.
There is still a lot missing
- can’t add comments to open cases or add an attachment. This is a huge pain. I have to email support about an existing case which defeats the purpose of have a issues manager when I have to return to email anyway.
- support cases lose white space after being submitted. When I write a case I use paragraphs and lists to be clear. The case text becomes one long sentence which is hard to read.
- no cleaning or inspection photos. Cleaning photos were available for a short time and the implementation was poor. It was very slow to scroll through photos. That feature seems to have disappeared. Photo scrolling should have been implemented with asynchronous loading to provide a quick and smooth viewing experience.
- visually mark the current day in the calendar view. The current app fades the colored bars for past reservations. The current day is not clear when there are reservation gaps. I also frequently see a bug where the faded bars are wrong . A dot or circle on the current day would be great.
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No better way!
As a homeowner, and just finding out about Vacasa. The staff has been completely upfront and professional. I would recommend this company to anyone who has a property they want to rent and make extra funds.
No better way!
As a homeowner, and just finding out about Vacasa. The staff has been completely upfront and professional. I would recommend this company to anyone who has a property they want to rent and make extra funds.
Response from developer
Thank you for your review! We look forward to continuing to work together.
Let owners change rates at will
We need the ability to change rates instantly. Not being able to do so prevents us from maximizing rates in busy/low inventory times and hinders our ability to manage yield. Waiting 2-3 biz days is egregious. We own the property and must have full autonomy on these matters.
Fantastic app
The Vacasa app is easy to use, well-organized, and seems to have everything I need!
User friendly response time
Sure would be nice not to have to be on top of financials . You charge for things that should be covered by insurance . I have had to catch everyone and fight to get money owed to us. Making another phone call today . This has been since day one .
Not mobile Friendly
Your app is not mobile friendly, when I open the app on my iPad what you see is a 1/4th of the screen, in the center
Great location with superb roof top amenities
Love the restaurant upstairs and close by
Very quiet close to beach
Very quiet close to beach
