Unreliable & Frustrating Card App
More than once, I wasn’t able to access the card app to turn my credit and debit card on and off when I needed it in the moment. I sometimes have to restart my phone because the card app isn’t functioning, an inconvenience, especially if your phone battery is low or if you’re in a hurry. While in the app, the card sometimes doesn’t switch on or off as commanded and an apology appears, which results in me having to log out and then on again. Keeping my cards unlocked isnt an option because Im trying to protect myself from fraudulent use. Please fix the issue. I appreciate the opportunity to comment. Im sure VACU is doing their best.
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Love my Credit Union
Twenty five years ago our bank was purchased by another bank corporation. They changed my account number, notifying me by a letter later that week. Several checks and automatic debits bounced in the meantime. When I went to close my account, the teller didn’t even ask for a reason. We exclusively used a credit union ever since. We save money in fees and interest rates over the banks. We will never go back to banking. We love being a member of our credit union.
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Response from developer
Thank you for your review! We are glad you are enjoying the app!
Review
Virginia Credit Union and it’s service people I have found to be one of the best banking experiences in many many years.
I have spoken to several customer service individuals so far since I opened my accounts, and I have to say they’re troubleshooting, concern, and experienced knowledge is most impressive.
The customer service people are courteous, well-informed, concerned, and they seem to go the extra mile to troubleshoot any problems. I have had the spa and I would not think twice about recommending Virginia Credit Union to family and friends. Thank you and have a fantastic day.
Richard Alexandria
I have spoken to several customer service individuals so far since I opened my accounts, and I have to say they’re troubleshooting, concern, and experienced knowledge is most impressive.
The customer service people are courteous, well-informed, concerned, and they seem to go the extra mile to troubleshoot any problems. I have had the spa and I would not think twice about recommending Virginia Credit Union to family and friends. Thank you and have a fantastic day.
Richard Alexandria
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Response from developer
Thank you for your feedback! We are glad you are enjoying the app!
Transfer Money Is Not Loading All My Accounts
I use to be able to transfer money from my checking account to my IRA account through the app. As of May, that option stopped working. I wasn’t about to transfer money to my IRA account. The account wouldn’t show up in the “to account” transfer. I thought it was just the app, so go on the website and my IRA account is still not showing up. I call customer service and the lady was no help at all. She was not listening to what I was telling her. She tried to tell me how to transfer money to the account but she was not understanding that the account was not an option.
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Response from developer
Thank you for your review and I am sorry that you are experiencing issues with our app. Please call Member Services and ask for our Online Services department. We will be happy to troubleshoot this with you by phone. Member Services is available Monday through Friday from 8:00 a.m. to 6:00 p.m. at (800) 285-6609 or (804) 323-6800.
Seeking a new bank for how terrible the app is now.
This application has split off into two applications which is my first issue. The new app barely is functional and I don’t know how it made it past beta testing if there was any at all and to top it off I don’t even have full functionality of my card. I don’t know what my cash rewards balance is nor do I know how to redeem it anymore seeing that you can’t redeem it on the app or through the browser. I could go on about how terrible this banking experience is but I frankly don’t have the time. The development team should take a page from J. P. Morgan Chase or American Express on the way their applications are set up because this is an absolute nightmare.
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