None Functional & No Support
Since the app updates I cannot reconnect to my fireplace. I’ve tried everything that I can think of. I found in the app a support section that has a way to contact Valor. The phone number calls a completely different company. The email I haven’t had a response in over a week. I found another email address on Valor’s site, so I tried that. Also, not reply.
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Awful user experience
One of the worst designed app I’ve ever installed on my phone. The user interface is NOT Intuitive, it uses non-standard buttons and links that makes navigation difficult.
Each time I use it I need to try to remember where to tap and where to go to do something, even as simple as to turn the fireplace on. And I’m a pro user of iPhone.
I wish there always an alternative (better designed and more intuitive) app that I could use to control my fireplace.
Each time I use it I need to try to remember where to tap and where to go to do something, even as simple as to turn the fireplace on. And I’m a pro user of iPhone.
I wish there always an alternative (better designed and more intuitive) app that I could use to control my fireplace.
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Terrible user experience
The app is almost unusable it is so poorly designed. If you’re looking for a premium experience from your high-end purchase you will be very disappointed. This is a half-hearted attempt to check the ‘app’ box with no consideration into the user experience. As this was designed as the primary control for my fireplace I wish I had went with another fireplace manufacturer.
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Primitive and fussy
Better than nothing, but with the wifi module I paid for something. Not intuitive, lacks basics like pre-set and saved temperature and timer, doesn’t integrate with Google, HomeKit or any smarthome IOTs, stopping the timer minutes is like trying to catch the jackpot on a VLT, and drops wifi every power outage = taking apart the unit to reset the internal wifi adapter. Bad software for an otherwise high end product. Valor, please step it up.
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Not user friendly - agree with previous reviews.
Want to know the low end of the thermostat setting? It’s green.
Want to know why you have a red exclamation point on your screen? They don’t tell you.
Want to name your fireplaces according to room? You can’t, but you can give it an icon of a chair.
This is nonsense. While simplicity is good, this app needs some basic words to make it user friendly.
I would have chosen a different fireplace if I had researched this app. My need for remote access is very important. This does not give me the piece of mind I need.
Want to know why you have a red exclamation point on your screen? They don’t tell you.
Want to name your fireplaces according to room? You can’t, but you can give it an icon of a chair.
This is nonsense. While simplicity is good, this app needs some basic words to make it user friendly.
I would have chosen a different fireplace if I had researched this app. My need for remote access is very important. This does not give me the piece of mind I need.
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