Garbage!
Unable to receive e-transfer payments even with a correct password. It shows: ‘Answer must be between 3-25 characters without spaces, containing only letters, numbers, and/or the symbols'-.’!!
Improved
I like the new grouping of features and the modern look of the app. Looking forward to seeing what comes next!
More user friendly
The new app is a lot more user friendly and easier to navigate. I like it a lot more than the previous one.
Brutal bug
I’d say the user experience is a step up over the previous app, however there is an extremely bad bug with this new VanCity app. It regularly will show a popup when opened that says it’s incompatible with this device, then immediately close the app. It turns out, this is for some reason related to (in my case at least) having the Tangerine app open at the same time. No idea what the interplay is, but there is a conflict between the two and VanCity will not work. If I force close Tangerine, then VanCity starts working again. Terrible bug.
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iPad version not useable
Prior, the iPad version was essentially the iPhone version, I had to squint a lot but at least I could use it. Now the iPad version is full screen but only available in portrait mode, so the iPad keyboard can’t be used (unless you are a contortionist - I’m not)
Does anyone involved with app development use the app, as an actual customer? Might be worth someone trying it out from that prospective.
Does anyone involved with app development use the app, as an actual customer? Might be worth someone trying it out from that prospective.
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App consistently fails to work
When opening the app, I regularly get an error message saying that the app isn’t compatible with my device (iPhone 15 with iOS 14). I have to uninstall and reinstall the app to get it to work. Terrible experience.
No access for you!
Now that you can’t access ATMs late at night, it’s so reassuring when the app fails to give your account balance, assuming you even pass the log-in stage. Normal software products go through testing BEFORE release. I haven’t noticed a single improvement even when this updated version works. A Vancity shouldn’t rely on clients to fast their software. Someone gets paid to run this project.
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Broken
App isn’t working
Device not Compatible Regular Error
At least once a week either my wife or I get the error “this device is not compatible with this application”. We both have iPhones (different models) and have the most current versions and updates. Yet we still repeatedly get this error after a week or so. So far the only way to resolve this error / issue is to completely power down and power on our phones. This gets rather embarrassing when you’re standing in line, needing to transfer some funds over to complete your purchase.
**Edit** update: another Sunday Midday and the system is unavailable. Can’t updates be scheduled for overnights, instead in the peak of weekend shopping?!?
**Edit** update: another Sunday Midday and the system is unavailable. Can’t updates be scheduled for overnights, instead in the peak of weekend shopping?!?
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Loading
The new app takes forever to load and I miss having the app on my watch!
Log in
Fix your goddamn log in how can you screw up an app seriously.
Terrible App
Won’t let me log in despite Face ID being successful. Won’t send SMS code or make phone call to reset password. I need access to my account to pay for something and now I can’t get my money.
Buggy
Much slower than before and buggy; multiple times have gotten “your device is not supported” when I used the app earlier the same day
Keeps crashing keeps updating
Yes ive tried all the things you have suggested previously. My ios us up to date.
This app keeps crashing over and over despite the almost daily need to update. Pls fix this it has been like this for months.
This app keeps crashing over and over despite the almost daily need to update. Pls fix this it has been like this for months.
App dev seems under invested.
Either there is not enough people planning the dev of this app or there is a circus behind the scenes. Currently the e-transfer receive feature is broken. How is an app breaking or malfunctioning over the years so much. Im actually a fan of the new direction and UI, big improvement on login without repeatedly asking for the code and saving cards etc in the last couple years. But there is always something going wrong. You know, I don’t think apps don’t have to be like that. Is the architecture flawed? Did GPT 3.5 code it? Help us understand. I can’t tell you guys started fresh, don’t fire whoever is currently doing good work, but get an external consultant to take a look or something. Maybe it’s a cross teams issue. I believe in you. Please fix the e-transfer feature.
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This app must be funded by the Big Banks
If ever an app could convince you to switch to the Big Banks, this one will do it. I have been with Vancity for several decades and they used to be ahead of the times with technology. This app is incredibly slow. It frequently tells me that the app is not compatible with my device even though it is. It just likes to make me retry until it decides to be compatible. There is no quick preview option. It is a step backwards from the previous app and just not up to what the big banks even offer. I think Vancity should do better.
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This app sucks
This app stalls and crashes all the time, and somehow I no longer have the option to deposit cheques? The UI is somehow worse and uglier than it was before. Booo 🍅🍅🍅
“Not compatible with my device”
Most of the time it informs me that it’s not compatible with my fully updated iPhone 14. I can’t even log on, until inexplicably, I can.
Pretty annoying
The design is overly bloated and I can’t even scroll properly on the home page.
April 17, 3nd post
June 2026 ~ Still horrible. Worst so far. Missing print on all of what was printable before. Change all print backgrounds back to white. Ink saving, hmmmmm! Please fix ASAP. On iPad allow iPad display format instead of phone.