App
This app is working seamlessly after all the updates and am really happy
It works, but not the smoothest experience.
It has improved a lot, but still feels a little clunky and slow. The point is not to make it look nice, the point is to have a functional banking app and to make banking as streamlined as possible.
Maybe focus on better performance and ease of access to banking. I don't need it to look nice, I need to pay my bills.
Maybe focus on better performance and ease of access to banking. I don't need it to look nice, I need to pay my bills.
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Whose inbred cousin did you hire to run digex
I was logged out for inactivity and now that same message appears anytime I log in. Same on website. Same on every web browser I try. "You were logged out for inactivity"....
And now I can never log in ever again.
Fire your digital experience team. And whoever greenlit this insanity.
And now I can never log in ever again.
Fire your digital experience team. And whoever greenlit this insanity.
Update
Did the update required and now I can’t get in at all.
Really not that good
Not great
Poor experience
This is a very poor online banking experience. The updates make one feel like a step back not an improvement. Interac transfers now ask for the secret answer every time a transfer is initiated. There’s no option to store the security answer in the contact profile anymore. If the recipient has the auto deposit option enabled and the transfer is scheduled for a future date, the system is asking for the security answer. I was excited when the update was announced, but I am very disappointed. It makes everything more complicated.
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Frustrated
I find at sometimes when I try to access my accounts to do transfers, it comes back as access denied and logged me out, which I can’t understand, Why an app would glitch out and do that is frustrating. I’ve logged in with my credentials and I’m not sure why access is being denied!
Rated for 4 year olds?
So if someone has trouble navigating through all the obscure pathways to get where we want to go then we're at less than a four year-old's level of competence? You haven't addressed the fact that choosing one account as default and pressing "save changes" guarantees nothing. It will bounce back to the other account, seemingly at random when you login again even though the other account has never been the default. It also takes a ridiculous number of clicks to log out.
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Using visa balances as changes are stressful.
I waited for a year for this update. It’s just so disappointing esp when it comes to Visa app. You have to use it separately, logging in again.
Not great
App doesn't refresh for multiple interac e-transfers, super frustrating
App VC
Not liking it at all. Bring back the old one.
User friendly? Not in my books
I work with software, both from a user and provider perspective.
The Vancity app has always been slow (guessing it’s just a wrapper for the website), but the last major update has done it: the UI is brutal. Counter intuitive coloring of buttons, weirdest scrolling …. If this was a paid app, I’d ask for a refund.
The Vancity app has always been slow (guessing it’s just a wrapper for the website), but the last major update has done it: the UI is brutal. Counter intuitive coloring of buttons, weirdest scrolling …. If this was a paid app, I’d ask for a refund.
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Perfect
I found the transition from the old app to the new one worked with ease I am so happy for the new options and the ease in which I can move money around or create new accounts. Thank you for doing the update even though it apparently caused some hiccups for seniors at first.
New app
Prefer this new app
New App!
Terrible logged in twice still not arrived where I wanted! Still trying to get to pay bills , still wants me to download the new app!!!!!
Vancity App
The new App is much better. One additional feature I like to see is notes for mobile deposit so we can indicate what or who the cheque is from.
Poor user experience
Works very slowly like an app from 2005
Wasn’t an improvement
I find I making mistakes transferring due to having multiple accounts and it being unclear which is which when transferring. I preferred the old app.
miss the old app
the new app is decent. it works well, but my only complaint is not being able to see my balance without having to log in first.
E-transfers & transfers
Very easy to manage
