This platform failed! Beware!
Beware! This platform cost me $50,000 after failed transactions. Lawsuits will be filed. You can’t recover from this level of recklessness.
Unable to withdraw funds
Would be nice if my funds weren’t stolen by Vauld. We will see how this plays out
Customer service/use of site:
The customer service is terrible. The site is shady. After you are verified they will make you verify all over again when it’s convenient to shut you down from withdrawing. Do not use it for earn, your crypto is NOT safe here. The site shut down all transactions a couple days ago, most likely going bankrupt.
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Just rugpulled, stole $500 million or more
I’m sure a flood of similar reviews will land shortly. But, as of July 4, 2022, Vauld has stopped allowing customers to remove money, and has seemingly entered bankruptcy. So they’ve stolen hundreds of millions of dollars from users, and will give OUR money to creditors and owners instead of rightfully giving back to us. I’ve lost $44,000 to this scam.
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So far no problems (new user)
Everything is so far looking good! I just wish everything (well not literally every coin) didn’t have to be bridged to BEP20, then sent over. It’s kind of frustrating. Can this be changed? I just hope it at least makes withdraws cheaper, but DOT and NEAR aren’t expensive chains to conduct transactions on. I don’t know…I personally don’t trust all my crypto to be on this app, but I don’t see another place where you can earn yield in Xrp!
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Terrible app! Use at your own risk!
I’ve reviewed this app before and still nothing has changed. They have over $10,000 of mine I used for a collateralized loan and the app will not let me liquidate some of it in order for me to regain ownership of my money. It’s been over a month with the same issue. I repeat learn from my mistake don’t use this app please. If I could give it negative stars to make sure they don’t screw over other people I would!
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Response from developer
We are really upset that you are dissatisfied with the app. Please tell us what can be improved to change your opinion?
Love this app
I made a few newbie mistakes, but the support team went above and beyond to fix my errors, thank you. They gave me a reasonable time to correct the problem. I highly recommend this app to anyone into crypto.
Great Application
Thank you for the quality.
It’s a reliable app
I see it working well and no problems with it, I’d keep using it for sure
Response from developer
Thank you! We will keep making you happy!
Says 4% for XLM but getting 1%?
If any one from support team want let me know what’s it’s not matching what it’s saying. At least update the 4% to 1% so I don’t feel like I’m being tricked
DO NOT USE! SCAM!!!
I had transferred a little bit of btc into a wallet here and tried there staking…no issue. So I figured I’d have my miners air dump here. My pay out says it went to the wallet the block explorer even says so. I contacted live chat and they couldn’t give me an answer!!! DO NOT USE!!!!
Response from developer
Hello there! We regret the bitter experience you had. Could you please write to us at hello@vauld.com so that we could help you better?
Horrible ux
Not at all user friendly design. Horrible ux!!
Terrible customer service
I was referred to Vauld and was supposed to receive a 2.5% interest bonus and 20% discount on my trades for life. When I asked customer service about this, I received incredibly slow responses over the course of days and it was clear the agent didn’t read my question as they kept repeating information which didn’t apply to my question. This is on top of the agent using terribly broken English. This does not inspire confidence and I would never give these people my money.
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Response from developer
Our apologies for the inconvenience caused to you. Kindly drop a mail to hello@vauld.com or reach out through support chat so we could address the concern.
Impressed so far
I deposited BTC, the deposit was successful. Will see if they pay interest in a little over a week after deposit of BTC. I have experience with other crypto exchanges and I’m skeptical of the negative reviews from people who may be very new to crypto. If they use vague terminology like the word money without specifying which ERC20 token specifically is more then likely a novice or first time experience. I see my favorite YouTube guy trust VAULD and shows hit BTC. So I have tried vauld myself and I like it better than Binance exchange and other L1’s. I also use vauld on PC and so far the experience has been good.
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Worst customer service. Chat bots/Agents with bad English and unprofessional behaviour
Agent or bots not sure what it is have a really bad way of asking what the issue is and even when I told them the issue they keep asking for screenshots (which was provided) then they go on a sabbatical for a week and contact us again if they’ve resolved the issue. Such a ballsy attitude.
Also, they lack methods to deposit money. Light years behind other platform also kot sure if this is a legit business or a scam.
Also, they lack methods to deposit money. Light years behind other platform also kot sure if this is a legit business or a scam.
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Response from developer
Hey Krish, sincere apologies for the poor experience. Unfortunately, due to the constant change in banking infrastructure, the INR deposit methods have not been consistent on our end. That being said we are working towards making it a more seamless experience for our users. Regarding the other issue, request you to please drop an email from your registered Vauld email ID to hello@vauld.com and we shall get your issue resolved ASAP. Hoping to serve you better in the future.
Still haven’t received my funds and very bad customer service
I have deposited around 2000 XLM 5 months ago but haven’t received yet. I contacted the customer delight team and they raised the ticket. They told me that wait for one month. I did but I didn’t received my coins. I tried to contact the delight team, they have seen my messages but they didn’t reply. I tried contacting the customer delight team several time but they didn’t reply. It’s been 5 months and I haven’t heard from them. This is very unprofessional behavior.
My registered Name is Ashutosh Rana.
My registered Name is Ashutosh Rana.
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Response from developer
Hey there, apologies for the inconvenience caused to you. Request you to please share your registered name to look into your issue.
Scam
You can deposit but you can’t withdrawal. Support will ghost you. Stay away.
Trouble
I’m having trouble adding my bank or card so I can add funds
Scam! Review didn’t post!!
DO NOT USE! SCAM!
I put a little money into the app to see how everything would work…one day I tried to make a withdrawal and it would not let me take my money out! I contacted support and someone responded saying they would update me…nothing!
Then 2 days later I can’t sign in and my account has been deactivated! Support responds but only with “keep the patience”. It has been 3 weeks! They will just take your money and tell you to be patient while nothing happens.
I put a little money into the app to see how everything would work…one day I tried to make a withdrawal and it would not let me take my money out! I contacted support and someone responded saying they would update me…nothing!
Then 2 days later I can’t sign in and my account has been deactivated! Support responds but only with “keep the patience”. It has been 3 weeks! They will just take your money and tell you to be patient while nothing happens.
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Response from developer
Hi, Thank you for sharing your concern. Can you please reach out to us via hello@vauld.com or you can also use our live chat option available on the app.
Vauld withholding my assets
Twice in one week, vauld won’t let me remove collateral or close my loans. I have $13 dollars to pay with $4800 as a collateral but vauld won’t let me withdraw my assets from their platform. Their customer service is slow and tech team is one of the worst I’ve seen in the industry. They are intentionally withholding funds from their customers and hurting everyone.
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Response from developer
Our apologies for the inconvenience caused to you. Kindly drop a mail to hello@vauld.com or reach out through support chat so we could address the concern.
