Bank Elsewhere!!!
I cannot emphasize enough how much I hate this bank…. And the list continues to grow on a regular basis. They put holds on my checks for weeks at a time, they don’t even accept transfers from one bank account to another same day. I did a Zelle transfer from my primary bank TO this bank and they returned it. Only reason I have to use them is because of my HELOC loan which they make it sooooo hard to take out my own money AND pay back MY OWN money that the frustration and inconvenience has been so bad that I’m doing a CASH advance from a credit card to pay this off and be rid of them. On top of that, they wouldn’t even reimburse me the annual fee of $25 after returning my check 3 times. It wasn’t about the month, it was the ethical gesture that would have made a difference. They said sorry it’s too high for them to credit back. Run… RUN…. I historically don’t do business with banks and this catastrophe has cemented my stance as to why.
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It’s great
Fast app
Great app
Great Bank
Hate new upgrade on the APP
The pages in each accounts are completely all confusing and appears cluttered. Please change back to the previous APP settings.
Zelle option
Overall, the app is smooth and works great. Day to day functionality gets me what I need. However there is no way to link Zelle with the app and it’s extremely frustrating when trying to make online transactions or bill payments. If this was fixed I would easily give a five star!
Get it fixed!
After the most recent update, I can no longer do an internal transfer of money from my checking to pay my credit card. Why don’t you test before you release updates?
Constantly under maintenance
I can’t tell you how many times I’m out on a weekend night trying to check my balance before picking up a dinner tab and the app is unavailable because of “maintenance”Completely unprofessional.
New version needs bug fixes!
The coustomer service I get from Vectra is always 10/10 that’s why I rate it so well, but the app is such a pain. It gives me an error code when I try to log in with biometrics, and now it’s saying invalid credentials when I try to log in manually. I know my password is not invalid. The update has just been awful, too many bugs!
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Mostly good
Trouble with check deposit feature occasionally, but otherwise happy with this app
Poorly Done and Vectra Knows It
And they are to cheap to fix it. Wells Fargo, here I come
New app not working with iPad
My normal routine business banking using my iPad is now making me use my iPhone (not good).
New “improved app” difficulty
I continue to have difficulty with this revised app. A couple of days ago I opened the app and received a notification to click on a button to take me to the App Store to download the new app. I clicked the button, it took me to the App Store where it informed me the app could not be found. The next day my old VectraBank app updated so at least I can get into the app but now I no longer have facial recognition. I only have a personal account with Vectra, no business account so I do not need to reset up my business account as I have read in other reviews. I use several other financial institutions apps and this is by far the most frustrating.
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Vectra can never get things right when it comes to their banking app.
This newest ‘upgrade’ is a mess. The old app insists on being upgraded, but when you try, it says the ‘app isn’t available in your country or region’.
So the only way to get it ‘upgraded’ is to remove it from your device and reinstall…sigh.
Then if you use the app on anything other than your phone, the app is locked in the portrait display mode, making it unusable on your tablet or iPad. Who want’s a cheap looking app displayed sideways when you go to use it?
Heavy sigh…Hopefully one day Zion/Vectra will get this sorted out and actually ‘upgrade’ to something better.
So the only way to get it ‘upgraded’ is to remove it from your device and reinstall…sigh.
Then if you use the app on anything other than your phone, the app is locked in the portrait display mode, making it unusable on your tablet or iPad. Who want’s a cheap looking app displayed sideways when you go to use it?
Heavy sigh…Hopefully one day Zion/Vectra will get this sorted out and actually ‘upgrade’ to something better.
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Response from developer
We apologize for the problems you have experienced with our app. We have corrected the issue with the forced upgrade error message and will be correcting the issue with iPad orientation in a future enhancement. If you have any further concerns, please reach out to us at 800-884-6725, Mon - Sat from 6am - 9pm MT. Thank you for your feedback!
Calvin
I think Calvin for helping me through a mobile deposit‼️
Terrible app, not a great bank
It’s been a terrible app for years. Its one of the reasons I want to leave Vectra Bank!
App down for three days
My app is down with an error code of 1003. No one seems to know why or when it will be fixed.
New development?
This app has never been easy to use but just logged in and see that I can no longer see my account transactions. There’s an option to ‘export transactions’. I want to be able to just skim through my transactions, not generate more crap on my phone. This will probably be a deal breaker for me with this bank.
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horrible app
user interface and user experience is horrible! always asking you to enroll in new programs.
Great app needs a tweak estatements should be available on Home Screen
Estatements
Mobil deposit
Difficult at first, but convenient.
Need more practice.
Need more practice.
