Disconnected more than connected
Bought this Eclipse Module for my 2023 Riverstone. I wanted to have the ability to control my AC units when away from the RV. Well, since purchasing this a month or so ago, it has been disconnected more than connected. Then when I have to reconnect it takes forever to do so. A complete waste of $1000 at this point. If it worked as advertised it would be a great addition. Tried calling Firefly to get some technical support, however their lines are not working and I have to email them to get a slow response. If they can fix this problem, I would say it is worth it. If they cannot fix it, I would say STAY AWAY and save your money. That is my honest opinion and feedback on this thing.
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System Bricked by Update
The latest update rendered our system useless. Can’t connect directly by phone or remotely and what’s worse, now my inverter and charger are disabled. The module has no power when plugged in, and when we disconnect it, we can get the inverter and charger back on the main screen working. We called and troubleshot it, did required flash drive updates with no change. They want to charge us $1000 for a new one when their update rendered our coach electric system disabled. We also lost ability to use our slides and control certain lights. Complete nightmare! Our 25,000 followers all want to know how your required update causes your system to fail. Is this so you can charge us $1000 to replace it? Seems rather deceptive.
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Having a very good experience
The app is extremely convenient residing on my iPhone. It seems well laid out and the user interface, at least to me, works well. Very satisfied.
Battery Life
App will suck your battery down quickly. Once open it stays running in the background. It needs better energy management and to be able to turn off background mode. Close after every use.
Don’t update the module or the app
My husband updated the module without telling me today. The mobile app no longer works. The touchpad thinks we don’t have the wireless module. Other RV’rs have the same issue. So disappointed.
Can’t connect via Bluetooth
I can’t get this app to connect to my firefly system in my 2020 Winnebago, it is stuck in an endless loop of “attempting to connect locally”. Little frustrating
Needs a total rewrite
I would give this app 1 star if it could connect at all. It should get 0 starts. If they’re not going to rewrite the app they should pull it down.
Update Made It Useless
No clue what issue the update was trying to solve as it only made it impossible for us to connect. It’s like our panel and the app don’t know each other exist. Super frustrating! Please “unfix” whatever you thought you were fixing so we can use it again!
Don’t waste your time
This app is absolutely terrible. Normally I just have difficulty connecting remotely, frustrating to say the least but that is just the way it has always been for the 1.5 years we’ve had this coach. Now the darn thing will not connect locally either, at all. I’ve rebooted my phone and my eclipse module multiple times, reconnected the Internet multiple times, and checked for updates. It flat out does not work for us anymore. It’s totally useless!
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Doesn’t connect
I purchased a new travel trailer by ATC. It’s a pretty high quality build so I expected the tech selections would be equally good quality. While the hardware touch panel works just fine, the Vegastouch Eclipse app doesn’t connect. Bluetooth pairing is a standard feature on thousands of devices. Needs to be fixed in their system.
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Constant trouble with app
My app hasn’t been able to connect locally or remotely since the latest update. I’m going to have to contact support tomorrow because now I cannot even pair my phone.
Constant trouble with app
My app hasn’t been able to connect locally or remotely since the latest update. I’m going to have to contact support tomorrow because now I cannot even pair my phone.
JUNK
After paying and mailing my unit to VegaTouch because of failure to update it worked’ for a few weeks. Now it says I need another update. App Store says most recent version is 016 but app says I need 017! Useless junk!
Frustrating
Can’t get the app to connect to my RV
Frustrating
Several calls to tech support for hours at a time. Finally was advised to send unit to them for update. $82 for support. Returned two weeks later and now it says another update is needed. Try to download and it fails continuously. Firefly is useless!
Junk app Junk Company
Firefly is a poorly run company. The updates do not work and they prevent remote access. They make promises and do not fulfill them. They are a monopoly in the RV industry and they treat their customers as such.
Doesnt work
It was working on the app now it wouldn’t communicate not i cant get passed the scan option for blue tooth even though at times it shows up on my Bluetooth, it wont authenticate so now what, the people wont reply to email or anything
Doesn’t Connect
Maybe I could give this at least 2 stars if the app at least connected. But it doesn’t; it continues to scan and reset over and over.
Why do RV companies bother with substandard app development?
Why do RV companies bother with substandard app development?
Time For A Change
With an app rating of 1.8, this ranks amongst the lowest in the App Store. Consumers who purchase $500k-$1M rigs deserve more functionality and reliability from this application.
Frequently drops connectivity, unexplainable delays in displaying climate, tank and battery status. Very limited user customization, example, setting temperature differential for climate control start or switching to high or low.
I can check the status of my thermostats, cameras and robot vacuum at home from 2,000 miles away faster than I can check the status of my coach standing right next to it.
It’s time to consider an anti-trust complaint with the DOJ, this company and the RV industry does not permit competitors or third party app use. Time for a change.
Frequently drops connectivity, unexplainable delays in displaying climate, tank and battery status. Very limited user customization, example, setting temperature differential for climate control start or switching to high or low.
I can check the status of my thermostats, cameras and robot vacuum at home from 2,000 miles away faster than I can check the status of my coach standing right next to it.
It’s time to consider an anti-trust complaint with the DOJ, this company and the RV industry does not permit competitors or third party app use. Time for a change.
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BEWARE!! Does not work with iPhones
Does not currently work with iPhones. App does not show up in location services and therefore does not connect. Tech-support keeps telling me to reboot the coach which I’ve done many times. Issue is in the app not the coach.
