Can’t register
Can’t Register on the app …
Delete account
Where is the option to delete my account? I can’t even figure out how to contact your support as none of the options on the support page relate to account or app support. Please allow users that no longer use your app or chargers to delete their accounts. Very poor app and poor support options
How to annoy your customers
Charged my card £15 three times for a total of £45 and didn’t apply any of the credit to my account so unable to charge at Center Parcs. Not responsive when requesting the money back so going to have to do chargebacks. Quite literally the worst EV charging company I have ever used. Center Parcs need to replace them with someone who actually cares about their customers.
Show more
Charged and refunded
The reviews here are so awful I didn’t think it would actually work at Center Parcs. The app is poorly designed with some annoyances but I was able to download and create an account before a trip, loaded some money, started a charge when I got there (which turns on properly at 11pm) and had the excess money refunded shortly after the stay.
Show more
VendElectric have no interest in their customers
I really don't know how this company is still in business. There chargers never work. You contact them to tell them the charger is not working and they are not interested. One charger was not working for six months. I contacted them 22 times and then it worked for 20 days and stopped working again. They have no interest in their customers as shown when you speak to them over the phone
Show more
Center Parcs Fixing Issues
So many 1-star reviews! Ouch. Good news is that Center Parcs are changing providers and will move to Monta from late June 2025.
Doesn’t work
Various problems.
1 doesn’t show charge points on the map, but enter the location or the Chargepoint number and it shows on the list.
2 trying to use the QR code caused the app to hang.with a blank screen of death.
3 Chargepoint appears to be ok but shows as unavailable on the app even though someone is charging successfully.
4. Doesn’t connect to charge when I try through the app.
5. No support available outside office hours if you can find a number to call.
Odd, because I’ve been successful in the past, but only after similar angst.
The only function that seems to work smoothly is taking your money to build your credit on your account.
1 doesn’t show charge points on the map, but enter the location or the Chargepoint number and it shows on the list.
2 trying to use the QR code caused the app to hang.with a blank screen of death.
3 Chargepoint appears to be ok but shows as unavailable on the app even though someone is charging successfully.
4. Doesn’t connect to charge when I try through the app.
5. No support available outside office hours if you can find a number to call.
Odd, because I’ve been successful in the past, but only after similar angst.
The only function that seems to work smoothly is taking your money to build your credit on your account.
Show more
Nothing but hassle.
If your at whinfell centre parcs and have issues like I had getting the app/charge point to work just wait till after 11pm and it should work fine.
Centre Parcs Longleat
Abysmal. Did not work, did not refund money added to app when requested, definitely avoid this.
Terrible Experience
Staying at Center Parcs and after several daily attempts I didn’t manage to charge my car once. Spoke to others who were having similar issues. And when paying 49p kWh it makes the move to electric pretty much inefficient. Good job I’ve got a hybrid.
Useless
We are currently at Centre Parcs and have been trying to use their Vend Electric chargers. I’m not sure if they are just empty posts with no electronics 😂
The app isn’t helpful to identify what is working and what isn’t. Gah, it’s frustrating
The app isn’t helpful to identify what is working and what isn’t. Gah, it’s frustrating
Terrible app
Cumbersome, and way too much detail required to get started. Terrible by today’s standards. I hate pre pay car charging too. Totally unnecessary money grab.
0 stars, awful app, awful charging
Charging fails every time with telling you why it fails. Then when you figure out why it’s not charging (you need to add credit) it starts a charge and tells you it’s charging fine. Only for you to come back to your car to find it’s not charged at all. Center parcs should choose a different charging provider.
Show more
Dire
Just didn’t work. Error after error.
Problem!
Each time I have used VendEkectric (twice) PowerYoga have also taken a payment and signed me up to a subscription. I managed to get a refund last time and am in the process of trying the second time. It’s extremely annoying and if I cannot find a way of stopping this I will have to delete the VendElectric app.
Show more
Nothing work
The app doesn’t work, the chargers rarely work, overall terrible experience. It logged me out, ‘change password’ doesn’t work, and I have money in their account so it’s basically withholding funds whilst also not letting me charge.
Poor chargers always offline
Added £15 to the wallet to add around 30kwh to my car. Firstly the charger was offline in the app and the site had to reboot them to get them online. Once I finally got the app talking to the charger the car stopped charging after putting in 9kwh. The charger then dropped offline again.
Luckily you can withdraw the funds on the app back to your bank account and fine a more reliable charger.
Luckily you can withdraw the funds on the app back to your bank account and fine a more reliable charger.
Show more
Useless
This app is not fit for purpose, took the money from my account but doesn’t appear in the balance. I wouldn’t bother with these chargers, go elsewhere.
Never works - just takes your money
The biggest EV charging scam in the UK. Criminal activity sanctioned by the app stores. Top up your account, and Rolec just gets to keep your money without ever trying to charge your car.
Bad app. Unstable
Really naff app that doesn’t work properly and ended in having to give up and use the website instead.
