Barely usable monstrosity used by a UK solicitor?!
This is an absolute monstrosity of UI design. Firstly, it throws errors about documents and tells you new requirements after uploading them.
Secondly this is, ostensibly, a UK company - and is used by UK solicitors for identify verification. Yet it uses US date format and asks for State and County?!
If you’re required to use this app, ask whoever is asking for it to perhaps consider another way. Alternatively, find a new supplier of whatever service you need. It’s almost certainly less painful.
Secondly this is, ostensibly, a UK company - and is used by UK solicitors for identify verification. Yet it uses US date format and asks for State and County?!
If you’re required to use this app, ask whoever is asking for it to perhaps consider another way. Alternatively, find a new supplier of whatever service you need. It’s almost certainly less painful.
Show more
Didn’t scan a single field correctly!
Didn’t scan a single field correctly
Poor Guidance and in App Options
Difficult to understand the stages as they are isolated poorly explained and once “complete” you really have no idea if you have uploaded the correct evidence to support that stage.
So hard to use
Could not scan passport chip. Did not work. Could not press submit - eventually typed into Google why it wouldn’t work and found it only works with small text. Should update the facility to scroll down if someone needs larger text so can press submit. Very frustrating and time consuming. Not user friendly at all
Show more
Scan issues with App
Too complicated. Passport scan difficult - will not scan when passport is opened out flat and both left and right pages are visible
Instructions not as clear as could be
Easy to use but when scanning the Documents for address verification it is not as clear as it could be
Horrible app
No more to say
Difficult to use
I found the application very awkward to use and not very flexible. Takes a lot of perseverance to complete.
Brilliant
Brilliant and easy to use
Unworkable garbage
Just does not work! Any organisation that uses this will fail to gain or keep clients. Nothing works, user journey is inconsistent, glitchy, crashes, hung screens… zero trust in how this app protects personal information
Very confusing
It has taken days, this is not well laid out and the information and verification requirements are confusing.
Deeply annoying
Requires repeated use to register results. I’ve been through similar verification with other lawyers - there’s works so much better than this. I’d say avoid. But you’re prob stuck using it. This sucks
Completion
Absolutely torture. Worse than going to the dentist. Took hours finding all the requirements. Genuinely up there with doing your self assessment. I had to do it for my elderly mother. There is no chance anyone in their 80s could attempt this.
Rubbish
Not good to use , frustatrating
Worst app
Worst app I’ve ever used, slowed house purchases by days. Never use, cannot recommend.
Difficult
It doesn’t work to scan biometrics on my passport from my phone. I tried several times. It is asking me about my finances and whether I am purchasing, selling or remortgaging a property. I am actually doing none of these I am just extending a lease.
Too complicated
For an older person too complicated and technical
Len Deaves
It would have been useful to state at the outset exactly what documents would be needed. Also better advice on the use of the camera for the various requirements. It was all so speedy that I was floundering and got it wrong
Terrible
Complete nonsense. It’s not fit for purpose if a person is lending someone money for their purchase. The questions are irrelevant. Idiotic!
Problems
The system works amazingly well BUT in this day and age very little paper documentation. Hard to find recent receipts to use
