Completion
Absolutely torture. Worse than going to the dentist. Took hours finding all the requirements. Genuinely up there with doing your self assessment. I had to do it for my elderly mother. There is no chance anyone in their 80s could attempt this.
Difficult
It doesn’t work to scan biometrics on my passport from my phone. I tried several times. It is asking me about my finances and whether I am purchasing, selling or remortgaging a property. I am actually doing none of these I am just extending a lease.
Len Deaves
It would have been useful to state at the outset exactly what documents would be needed. Also better advice on the use of the camera for the various requirements. It was all so speedy that I was floundering and got it wrong
Not Good
Compromises people’s security by sending text messages with web links. US date formats in the UK, took me bloody ages to figure out what was wrong. Extremely frustrating by not listing all requirements before you start, so takes twice as long as necessary. Poor design, bad experience.
Poorly Designed & Frustrating
Where do I start? Firstly, used in UK so why does it insist on US date format? Secondly if there are several steps why do you not list the required documents at the beginning? Also, if a date limit applies to recent documents why does this not appear until after the document has been scanned?
Thirdly, are the types of acceptable documents not listed before you start scanning?
Whoever created this app needs to be trained on UI design and customer experience. This ended up taking 5 times longer than needed. I write this with 35 years IT experience.
Thirdly, are the types of acceptable documents not listed before you start scanning?
Whoever created this app needs to be trained on UI design and customer experience. This ended up taking 5 times longer than needed. I write this with 35 years IT experience.
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