Very poor app for a company with a name so big…
Every experience I have had with Verizon short of the absolute basic troubleshooting steps has been terrible. The app, the website..I do not understand how a company as massive as Verizon does not employ simple software quality control. Many of these issues should have been caught at the very basic software testing phases of this application.
Obviously, Verizon has a service and that service is what their primary focus is on, rightfully so. Their cell service and their Fios home internet pretty much have the market cornered in many locations. They do those services well. I just believe that a company should focus just a tiny bit more effort on their customer facing portals to provide a better service.
This application alone will be a reason that, if given the opportunity for another high speed provider in my area to take its place, I would not hesitate. Couple that with the disaster of a website and the difficulty in addressing anything involving customer service and it’s a no brainer.
The application has a few good features, but overall functionality is very slow, very clunky, and is quite frankly a pain to use when compared with other companies who invest in developing a well rounded service to their customer, not just their primary.
Obviously, Verizon has a service and that service is what their primary focus is on, rightfully so. Their cell service and their Fios home internet pretty much have the market cornered in many locations. They do those services well. I just believe that a company should focus just a tiny bit more effort on their customer facing portals to provide a better service.
This application alone will be a reason that, if given the opportunity for another high speed provider in my area to take its place, I would not hesitate. Couple that with the disaster of a website and the difficulty in addressing anything involving customer service and it’s a no brainer.
The application has a few good features, but overall functionality is very slow, very clunky, and is quite frankly a pain to use when compared with other companies who invest in developing a well rounded service to their customer, not just their primary.
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Bad parental controls, bad device management
So there’s no excuse for Verizon to offer an app that’s this, well, useless. An example: I want to setup parental restrictions so my kids internet access is out from 1am to 6am. I cannot do this. It asks for when you want to START allowing and then when you want to END. As such, it means you cannot say START at 6am and END at 1am. When I contacted Fios they said “try using the web based router login.” Well guess what, you can’t even make a schedule on the web based login! No matter which browser I use (or laptop or iPhone browser) the webpage is unresponsive on the parental controls page.
As for device management, I can see what’s on my network but I can’t see MAC numbers so I have no idea who’s laptop is whose. Have to use the web based interface instead. I can block access to a device, which is good. But also sometimes no devices are even using my network even when I know for a fact at least 1 is!
I’ve waited MONTHS for Verizon to update their app and web portal. My only hope is that a low scoring review will help. Which is a joke.
As for device management, I can see what’s on my network but I can’t see MAC numbers so I have no idea who’s laptop is whose. Have to use the web based interface instead. I can block access to a device, which is good. But also sometimes no devices are even using my network even when I know for a fact at least 1 is!
I’ve waited MONTHS for Verizon to update their app and web portal. My only hope is that a low scoring review will help. Which is a joke.
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Horrible Update
Whoever redesigned this interface, should be taken out back and beaten. Why did you mess with the interface at all? It worked and was simple to use. Here are just a few of the gaffs this update created. There is now no way to jump to a channel. You must scroll. You can see less of the program guide then you could before mainly because you decided to do a live channel on top. You also changed what you can do when clicking on a program. For example, if I want to record a program when I am on the road, I could simply click the program and select record. Now, that option is buried under the “more info” option which is further buried under a series of three dots that you need to click on to bring that menu up. Worse yet, you may not even get the option if it is an odd channel. Something that never happened with the old interface. Long story short, I want the old interface back. Offer it as an option on the App Store so I can ditch this abomination.
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If you use a wifi extender, this app is useless
It says my device is not connected to my network. In tiny print, it says if you use a wifi repeater or extender, your devices may not appear here. Duh! Tried speed test … showed I'm getting 10% of the plan speed I paid for. Tried to see my plan or other options because I'm thoroughly unhappy with my current service, screen said "We are looking up your account info. This will only take a moment". SEVEN minutes later, watching a progress wheel spinning, I gave up. Deleted the app, downloaded it again, same result. If they can't make their own apps work well, why should I renew my Verizon plan? If I call them, they will run me through steps I've already taken and then try to sell me on a more expensive contract with more expensive equipment while telling me my current equipment is slowing me down. I have FIOS TV, Internet, and Wireless Mobile. ALL unsatisfactory, buggy, and SLOW. Buffering constantly.
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Not a happy camper
Im dissatisfied with Fios tv because the representative that knocked on my door promised me a package deal for $130 and that’s what I’ll be paying. He then told me to call him that following Friday to remind him to put the discounts that were due to me as a new customer, btw I was with optimum 15 years and never should’ve left). My bill is $176 which is what I was paying with optimum and at least optimum gave me free Starz encore. Everyone has Starz encore free. It just blinks in and out for no reason. I will say the remote control voice command to find your favorite show is very convenient. If optimum go that I’ll switch back over in a heartbeat. I wouldn’t recommend Fios tv to anyone. If you have it already then you have it. What can I say?! I should’ve never had left. However I will be going back shortly. I’m just lazy to call lol 😂 procrastinating.
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Verizon Fios app is basically unusable
I can’t tell you how beyond frustrated I am that the iOS app for Verizon Fios caused. I spent two hours on chat and phone with tech support and still have a lack of trust in this app’s ability to function.
It assigned a random name to my one device. Never connected properly and because of its poor user interface I couldn’t tell the randomly named device was something I owned. So tech support told me to restart my router. You should be able to see what wifi network your devices are connected to in device management and they should connect using a recognizable name.
This app is so bad. Tech support didn’t realize it was glitching. had to restart my router for no reason and now I’m trying to reconnect all my devices and name them so that I know if something malicious tries to connect. Hate this app.
It assigned a random name to my one device. Never connected properly and because of its poor user interface I couldn’t tell the randomly named device was something I owned. So tech support told me to restart my router. You should be able to see what wifi network your devices are connected to in device management and they should connect using a recognizable name.
This app is so bad. Tech support didn’t realize it was glitching. had to restart my router for no reason and now I’m trying to reconnect all my devices and name them so that I know if something malicious tries to connect. Hate this app.
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Paying your bill online is so difficult with this app
So many errors just trying to activate my account online. I can’t get to anything in my account because my log in won’t verify. It doesn’t work on my phone or a laptop. Links that I can’t get sent from Verizon also have errors so it won’t let me proceed. When I finally got a hold of Verizon customer service 20 mins later 10 of which I spent looking for an actual phone number that works then another 10 waiting on an actual person. Then this person was of no help. All this just to pay my bill online. It makes you not even want service if you have to do all this just to pay the bill. It’s hard to get an actual person on the phone but to actually fix program errors in a timely fashion. Same thing happened last month I just didn’t have time to fix the online account issue but now that I have time I’m 2 hours in and still nothing. I wish I could post screenshots and videos on here. DONT BUY THE NEW 5G IT WILL RUIN YOUR ACCOUNT
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Painfully bad
I can’t overstate how much I hate this app. The worst design I’ve ever seen. Meant to be used to manage your internet service with them, but it’s cumbersome and hardly works. Will give you alerts that your internet connection isn’t working when you’re in the app but you’re my internet provider! So help me fix it! Now I can’t use the app??? Orange alerts show up every single time I open the app Home Screen and block my view. Have to cancel each of them. They’re stupid thank you messages — not even alerts. I can’t update any info about my plan because I’m soft-locked in a “pending order”, still get alerts from rewards I received when I opened up my service over a year ago, and it’s just BROKEN. I’ve considered leaving Verizon because of this. Verizon is not cheap and this is the investment you place in your app? Go look at what Xfinity is doing and learn from them. A joke.
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Extremely frustrating - hard to do the simplest of tasks
The app has the look of a good app, however it is littered with bugs and completing even the simplest of tasks is extremely frustrating or in some cases impossible.
Example: I am on the “Test Drive TV Plan”. The page that suggests what TV plan to choose doesn’t load properly (spin wheel & grey load screen never disappear). I have 0 idea what my plan will change to in 2 weeks. I will likely have to do this via phone support, which as expected is laughingly bad.
Example: when writing CS chat, there is no auto correct function for typing. I have rarely come across apps that lack this function, especially since apple has it so well on their end.
Example: I turned on auto pay on the app, but still pop ups are present on the app making it look like I have to manually pay. When I click auto pay, it says “you are enrolled, click here to de-enroll”. I see I was charged a $9 late fee on my bill despite the auto pay. Another thing I will have to contact support about.
TLDR: app has the right look, but is littered with bugs and makes it difficult to complete the simplest of tasks. Could not rate this app any worse.
Example: I am on the “Test Drive TV Plan”. The page that suggests what TV plan to choose doesn’t load properly (spin wheel & grey load screen never disappear). I have 0 idea what my plan will change to in 2 weeks. I will likely have to do this via phone support, which as expected is laughingly bad.
Example: when writing CS chat, there is no auto correct function for typing. I have rarely come across apps that lack this function, especially since apple has it so well on their end.
Example: I turned on auto pay on the app, but still pop ups are present on the app making it look like I have to manually pay. When I click auto pay, it says “you are enrolled, click here to de-enroll”. I see I was charged a $9 late fee on my bill despite the auto pay. Another thing I will have to contact support about.
TLDR: app has the right look, but is littered with bugs and makes it difficult to complete the simplest of tasks. Could not rate this app any worse.
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Issues w/App For Over 1 Year - No Support
Verizon Fios reps always push using the app on customers, but when I express each time that I have a multitude of issues and sometimes can’t even open it they never have a solution. I can never gain technical support - I am left to Google which only works half the time lol. I have downloaded, deleted, re-downloaded and update it on so many occasions I have lost count. I have also lost faith not only in the mobile app… but in the company as a whole. Mobile App: *refuses to open “Manage All Devices”, gets SSL certificate error , “Error getting router info”, and “There was an error getting SON status”. I have a router next to TV on mainlevel and TV on top floor. I spend my time in these places. Still have connection issues and lag on top floor next to TV and Echo Dot won’t connect. “There was an error changing the status”: It will not allow me to turn off the SON - automatically re-enables. Router settings are constantly “loading”. Honestly, the app feels very much like a scam. Company: I have lived in 3 locations while trying to use Fios in the DMV area and it continues to have issues supporting only a few devices for one person. I have tried all their solutions over the years and it has been wasted time and energy. Sorry to sound disgruntled, I guess life is already so busy this gets old.
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If I could give Fios one star I would
If you are remotely considering this internet provider I would STRONGLY advise against it. The worst customer service I have ever expiernced. Prepare to wait at least 2 hours to talk to anyone if they even talk to you. They only take calls 8AM-7PM so if you work don’t even think about trying to contact them. They will send you in circles for hours on the phone just to tell you they can’t help. And you can’t go in person either. They have Verizon stores everywhere but then just tell you to “call”. I placed an order for a service online thinking I would not have to deal with the customer service. After waiting 5 days for the order with NO communication I reached out. They told me there was an issue and I needed to call. This is the first bad review I believe I have ever written for anything ever but any internet service is better than Fios. Unless you wanna live without internet or have an impossible time moving or purchasing a service, avoid at all costs. 0/5 stars
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Fios- I hope at the price without benefit of “Fios”
No benefit to me except internet- that is slow. Verizon missing the bus except in certain localities. Land line used for emergency purposes only. ( just in case our poor Verizon cell services fails, which it had in case of medical emergency when family member tried contacting by cell. Leave ringer on - phone rings constantly - number is unknown except my family members- always wrong number.
Looks like there be better service from a company that is do large, widespread, and supposedly service oriented. Agents I speak to are extremely knowledgeable and courteous.
It’s the service. Verizon had a bad reputation for accessibility even prior to mobile service.
My complaints are common - we’ve exchanged experiences. Life just much more complicated. These experiences only cause more stress, added cost, lower satisfaction. But hey - that’s progress!(?) Just the world we live in.
Looks like there be better service from a company that is do large, widespread, and supposedly service oriented. Agents I speak to are extremely knowledgeable and courteous.
It’s the service. Verizon had a bad reputation for accessibility even prior to mobile service.
My complaints are common - we’ve exchanged experiences. Life just much more complicated. These experiences only cause more stress, added cost, lower satisfaction. But hey - that’s progress!(?) Just the world we live in.
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Genuinely the slowest app I’ve ever used
Y’all I timed it. I screenrecorded and timed this mess of an app. It took over a MINUTE to just open it. Over a full minute of a white screen, grey loading dots, and a big ole “Fios”. If you can make it through that, then it takes around 17 seconds to load the page with wifi network information. (Which, my comparison sounds like lightning speed - but not when you consider 3 seconds as the standard page loading time.) I have no idea what they are doing to make this app time travel back to using dial-up but they’ve done it. Ultimate irony is that I typically have to load this app to test wifi speed. I am sure the features of this app are fine, but you better be prepared to wait.
(Oh, and also, the app support link 404s. So if you wanna give feedback, you probably will have better luck snail mailing it)
(Oh, and also, the app support link 404s. So if you wanna give feedback, you probably will have better luck snail mailing it)
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Review for the services Jim rendered
Jim was extremely patently with me. I am 74 and not technology savvy. He took the time to explain and walk me through everything. He also took time to explain other things and features I needed. He walked me through the process . I have never had someone to be so very helpful and patient. I know I asked a lot of questions and was not aware of what I was to do. It did not annoy him. He continued to say “we are here to help you-don’t worry.” I have been frustrated because I did not know how to perform the task. He did not make me feel like an idiot. I would like to thank him again for solving my problem.
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Horrible customer service
Already tried to move internet service three times. The first time I was told no new equipment was needed and no tech needed to come back out - I also could not have new location started until a week later. I contacted customer service again and the second agent said no new equipment needed but a tech needed to come out - but that tech could be there the next day (not a week later). All things seemed ok until I got an email saying new service was starting at my old address but same day. I contacted Verizon Again via chat, and was asked questions that seemed unrelated to what previous agent said. Upon being transferred to technical support and not customer service (which is odd I am calling about a service that hasn’t started yet), and app crashed. Everything on the app but the support option works. I’m starting to decide if being with Verizon is worth it.
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Awful App
It is awful! Unreliable, unfriendly , interface is confusing , identifying devices hooked up are confusing , get locked out often and have-to reset user name and Pw every 5 th time using the APP. Setting up device hours to limit WiFi use for my kids devices is unfriendly and tedious using the clock, identify the days of the week and noting that they have been selected or not are confusing , the Saturday and the Sunday were messed up so the settings to limit the WiFi were wrong when programmed. The APP DOESNT WORK, doesn’t load, and often has errors. I have been using it for a few years and I actually hate using it. I just suffer through all the shut downs, restarts and new password settings so that I can manage my kids WiFi use. Please make it easier and asks moms for input n how to build the app!! I bet you’ll have the best working APP if you get our input and make the changes!
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App doesn’t work
Complete honesty this is actually a no star review for the Fios app. Personally I have had little to no problems with the service of Fios to my home TV or internet both work fine. But the mobile app for Fios is another story, for months now I have been thinking about changing my plan due to the fact I’m just not watching TV much anymore so I want to explore the options of going to just internet but when I try to check my plan on the app it can’t show me my plan and I get an error message. So I know what I pay so I’ll just price compare the plans well I go into the shop plans option again error message and can not complete the task so this app is useless except for looking up my bill and guess what I know what that is. If you call the company again good luck with that on hold for an hour at least maybe it is cause your app doesn’t work. And before you respond with the thank you for your feedback we will look into fixing the problem immediately. As stated before I have had this problem for months when I called the line for my issue I was having with billing I also made sure they knew about this issue and they said that same line multiple times. Just fix it I don’t care that you say you appreciate my feedback show it by fixing the problem you have had for months on the app for Fios thanks
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Response from developer
Sorry for the inconvenience. Please send us an email at apple-appsupport@verizon.com with your user ID [and any additional details about the issue] so we can further investigate. Thank you, The My Fios team
Trash app
App is garbage. Verizon service is even worse. Just spent an hour trying to use the app to “solve” my internet and cable being out, when the app says we’re having trouble connecting to the internet please try again! No kidding! I’m under the “all services out tab”. Then I go through again and it says are you experiencing a power outage but the no button is unclickable so I can’t proceed. I would call but I have spent over 20+hrs on hold with them over the last 2 years trying to get my phone service properly installed which they didn’t do when I started the service. They haven’t missed it on the bill though! They also drilled a hole in my hardwood floor without permission. RUN as fast as you can. I have lived in 5 states and never had service that is worse customer service included.
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Wow
This is the worst app ever created by humankind. I could literally teach a 1st grader how to create a better application in a week, it’s beyond me that the people who made this are still employed. The bugs in this app run rampant, good luck using any customer service features. The chat times out or freezes randomly. If you close the app to check something for customer service (which they will tell you to do about 100 times) you can’t get back into said customer service conversation. Tracking your technician is a feature they boast when they schedule an appointment for you, but it doesn’t work in app like they boast about. If you’re one of the lucky ones and never have to speak to customer service and just use the app to pay your bills, you’ll be fine. If you have to use it for literally anything prepare to want to throw your phone.
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Phone Management Features Rarely Work +
The phone management features rarely work. It consistently tells me there are no voice mails, when there are. When I can get to the voice mail list, I cannot listen, read transcript or delete because the voice mail is busy or there is no internet connection. This was sporadic before but since the new release happens daily.
I deleted and reloaded the app, but had to wait at least a day for the app to recognize my account has voice mail. Before that I was prompted to set up VM service.
I have logged out and back in multiple times. All to no avail!
Second issue is the internet feature doesn’t work properly. It always says I have 0 devices connected, which is not accurate since there are at least 5 devices connected. When I can get the details to refresh, I sometimes get a no internet connection message. Especially when trying to use the wifi analyzer.
Third issue is I consistently receive a message of not being connected to the internet. Every other app and service on my device seems to connect just fine.
Lastly, it is extremely slow to refresh data. In this day it should not take this long to load the data on your pages.
Please fix the app!!
I deleted and reloaded the app, but had to wait at least a day for the app to recognize my account has voice mail. Before that I was prompted to set up VM service.
I have logged out and back in multiple times. All to no avail!
Second issue is the internet feature doesn’t work properly. It always says I have 0 devices connected, which is not accurate since there are at least 5 devices connected. When I can get the details to refresh, I sometimes get a no internet connection message. Especially when trying to use the wifi analyzer.
Third issue is I consistently receive a message of not being connected to the internet. Every other app and service on my device seems to connect just fine.
Lastly, it is extremely slow to refresh data. In this day it should not take this long to load the data on your pages.
Please fix the app!!
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