Very poor app for a company with a name so big…
Every experience I have had with Verizon short of the absolute basic troubleshooting steps has been terrible. The app, the website..I do not understand how a company as massive as Verizon does not employ simple software quality control. Many of these issues should have been caught at the very basic software testing phases of this application.
Obviously, Verizon has a service and that service is what their primary focus is on, rightfully so. Their cell service and their Fios home internet pretty much have the market cornered in many locations. They do those services well. I just believe that a company should focus just a tiny bit more effort on their customer facing portals to provide a better service.
This application alone will be a reason that, if given the opportunity for another high speed provider in my area to take its place, I would not hesitate. Couple that with the disaster of a website and the difficulty in addressing anything involving customer service and it’s a no brainer.
The application has a few good features, but overall functionality is very slow, very clunky, and is quite frankly a pain to use when compared with other companies who invest in developing a well rounded service to their customer, not just their primary.
Obviously, Verizon has a service and that service is what their primary focus is on, rightfully so. Their cell service and their Fios home internet pretty much have the market cornered in many locations. They do those services well. I just believe that a company should focus just a tiny bit more effort on their customer facing portals to provide a better service.
This application alone will be a reason that, if given the opportunity for another high speed provider in my area to take its place, I would not hesitate. Couple that with the disaster of a website and the difficulty in addressing anything involving customer service and it’s a no brainer.
The application has a few good features, but overall functionality is very slow, very clunky, and is quite frankly a pain to use when compared with other companies who invest in developing a well rounded service to their customer, not just their primary.
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Bad parental controls, bad device management
So there’s no excuse for Verizon to offer an app that’s this, well, useless. An example: I want to setup parental restrictions so my kids internet access is out from 1am to 6am. I cannot do this. It asks for when you want to START allowing and then when you want to END. As such, it means you cannot say START at 6am and END at 1am. When I contacted Fios they said “try using the web based router login.” Well guess what, you can’t even make a schedule on the web based login! No matter which browser I use (or laptop or iPhone browser) the webpage is unresponsive on the parental controls page.
As for device management, I can see what’s on my network but I can’t see MAC numbers so I have no idea who’s laptop is whose. Have to use the web based interface instead. I can block access to a device, which is good. But also sometimes no devices are even using my network even when I know for a fact at least 1 is!
I’ve waited MONTHS for Verizon to update their app and web portal. My only hope is that a low scoring review will help. Which is a joke.
As for device management, I can see what’s on my network but I can’t see MAC numbers so I have no idea who’s laptop is whose. Have to use the web based interface instead. I can block access to a device, which is good. But also sometimes no devices are even using my network even when I know for a fact at least 1 is!
I’ve waited MONTHS for Verizon to update their app and web portal. My only hope is that a low scoring review will help. Which is a joke.
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Horrible Update
Whoever redesigned this interface, should be taken out back and beaten. Why did you mess with the interface at all? It worked and was simple to use. Here are just a few of the gaffs this update created. There is now no way to jump to a channel. You must scroll. You can see less of the program guide then you could before mainly because you decided to do a live channel on top. You also changed what you can do when clicking on a program. For example, if I want to record a program when I am on the road, I could simply click the program and select record. Now, that option is buried under the “more info” option which is further buried under a series of three dots that you need to click on to bring that menu up. Worse yet, you may not even get the option if it is an odd channel. Something that never happened with the old interface. Long story short, I want the old interface back. Offer it as an option on the App Store so I can ditch this abomination.
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If you use a wifi extender, this app is useless
It says my device is not connected to my network. In tiny print, it says if you use a wifi repeater or extender, your devices may not appear here. Duh! Tried speed test … showed I'm getting 10% of the plan speed I paid for. Tried to see my plan or other options because I'm thoroughly unhappy with my current service, screen said "We are looking up your account info. This will only take a moment". SEVEN minutes later, watching a progress wheel spinning, I gave up. Deleted the app, downloaded it again, same result. If they can't make their own apps work well, why should I renew my Verizon plan? If I call them, they will run me through steps I've already taken and then try to sell me on a more expensive contract with more expensive equipment while telling me my current equipment is slowing me down. I have FIOS TV, Internet, and Wireless Mobile. ALL unsatisfactory, buggy, and SLOW. Buffering constantly.
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Not a happy camper
Im dissatisfied with Fios tv because the representative that knocked on my door promised me a package deal for $130 and that’s what I’ll be paying. He then told me to call him that following Friday to remind him to put the discounts that were due to me as a new customer, btw I was with optimum 15 years and never should’ve left). My bill is $176 which is what I was paying with optimum and at least optimum gave me free Starz encore. Everyone has Starz encore free. It just blinks in and out for no reason. I will say the remote control voice command to find your favorite show is very convenient. If optimum go that I’ll switch back over in a heartbeat. I wouldn’t recommend Fios tv to anyone. If you have it already then you have it. What can I say?! I should’ve never had left. However I will be going back shortly. I’m just lazy to call lol 😂 procrastinating.
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