Useless
We were at Vidanta for an entire week and the app didn’t work or time. Terrible waste of time.
Moises Bell Boy
Moises - Bell Boy Excellent Service
Service is exemplary
Everyone has done more than expected no matter where I am. Praise and gratitude to all.
New app works worse than the old one
Not sure why we have two apps for Vidanta that continue not to be supported or work. What is going on? Why do we have to put up with this?
Better than nothing
At the resort there was a big push by staff to use the app. Most of the promised features did not work. You can’t order food to your room or even see a menu. Hotel buildings are not labeled. Restaurants are closed but sometimes it doesn’t tell you that. There’s a general map which is helpful and you can ask for basic services to your room like a replacement blender or more towels.
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The worst dogwater app there is
Idk if they ever heard of chat gpt but I swear to baby Jesus himself if they got a middle schooler with half a brain this app would make more sense
Location Services Does Not Work
This app doesn’t track location worth a damn . The map also is finicky, often mot allowing scrolling or zooming in or out.
App doesn’t load
The app is just brutal / won’t load things and the menu set leaves a lot to be desired
Riviera maya map is bad
A poor attempt to modernize this paper driven place. The map is a downgrade from the old app and is critical for navigating the huge property
Excellent stay
Had an amazing time and Nayla was excellent at making sure we had fun every day. She’s the best!!!
Brutal
No one could get the app to load so we could make restaurant reservations
App is horrible
Old Apple worked great mapping and giving you directions. Plus could easily see which restaurants were open for which meals and activities were easy to find in the old app. The new Vidanta world app is worthless!!
App is terrible
A new app - VidantaWorld- was launched to replace Vidanta resorts. It is still among the worst apps I have ever seen. The maps are still useless and don’t help you get anywhere- we switched to google maps to find our way around. The information in the apps is often incorrect regarding time of activity. You can find a list of restaurants but you can’t make a reservation. Restaurants and bars that were listed as open were closed when we got there. The app reflects how badly managed the entire place has become.
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Terrible
They should have kept the old app. This one you can’t even get past the sign in screen. E-concierge service in app? Not accessible.
Failed to Login
I was able to login and use the app for two days. After that it kicked me off and upon trying to login, it just gave "Failed to Login" every time for the next three weeks. Yes I tried all the recommended fixes. Nothing worked. Ended up being useless except to view menus.
Disappointing
The old app used to work great! I can’t get this one to open or show me menus or anything. Worthless.
POS worthless app
This app is absolutely useless. You can’t sign in, you can’t make reservations, you can’t check out.
This app is worse than garbage
The map doesn’t work. The search doesn’t work. If you do select a place to see it on the map, it’ll show you something else completely unrelated and random. With the “concierge” chat and restaurant reservations chat, you’re lucky if you get a response within two days. A middle schooler could build something better than this app.
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Two thumbs down
This app is not well designed. Hard to find anything and information is incorrect. Unfortunate to have such a poor running app for a big company.
Ugg
This app is horrible. It’s not intuitive, and we were looking for something simple, like free aqua aerobics classes, and they said it’s on there but it’s not. Doesn’t provide needed information: the old one was better.
