Not user friendly
To put it simply, the app sucks. It’s not user friendly whatsoever. They to do a major updates with it. It’s a financial app so I wasn’t expecting much but oh my goodness it sucks. The website is just easier to navigate than the app which is so disappointing.
“We are unable to process your request”
Hiring competent developers and stop vibe coding
Love it!
Great rate easy to work with !
Extremely limited functionality
This app is substandard relative to all others I’ve used.
Crashes on iOS 26
Does not work on iPad running iOS 26.5
Love this bank
Ins check
App keeps crashing
Every time I try to log into the app on my ipad, it immediately crashes. I have no way to access my money because Vio is too cheap to pay someone to create an app that works.
Worthless app
So bad! After opening with 50k it took two weeks for three amount to even be recognized as having been transferred in. Oh, that’s not terrifying! Activity thereafter shows only what you have, not what the interest rate is, no other information about the account. Huh? I’m not confident this was the best choice for me. I hope I didn’t just lose 50k by trusting BankRate. How about some interactivity? How about show me some of your other products in case I want to move things around? Supposedly I have a great rate BUT I HAVE NO IDEA BECAUSE IT SHOWS NOTHING.
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Stopped Working on iPad Pro
Cannot understand why but no longer works on my iPad Pro despite it working on my iPhone. Reinstalling has not helped, and user ID and password are correct. No assistance from Vio despite attempts to contact them.
Useless
I’m not happy. After researching which online back to use. I opened an account with Vio, but after realizing I can’t do a simple function like transfer money using this app, I’m going to look into another bank. I wish I would have realized this before hand. Maybe I can save someone the same frustration because according to these reviews they aren’t changing it! You’ve been warned:)
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App needs work
Of all my banking apps I feel like this is the worst. You really need to compare yourself to some of the other banks and make some upgrades.
Limited Function
Very limited usefulness. Can monitor balances and transaction history, but not able to initiate transfers to or from external funding accounts. This is essential for an online only savings account. Only can do that on website. If I have to go to the website anyway what is the point of the app? The website when accessed to make transfers does not display well on a mobile screen. Security seems adequate. Deleted app. Numerous complaints about lack of functions over a significant time period and all that happens is the canned response below. How about yes that is a critical function every one wants so we will be adding it in the next revision! More bad news, if you are traveling out of the US as I regularly do, their security system denies access. None of my other banks have this “security feature”. One bank I had used does not have an app but did have a fully functioning mobile friendly website- may be a better way for VIO to go. All positive reviews only cite the high interest rate paid. That is not what is being reviewed, you are rating the app and it is worthless! I said above I deleted the app not that I closed the account.
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Not much
The app has very limited functionality beyond checking balances. Also, it now crashes every time you try to login.
Basic
the app doesn’t have many features available on the website. but the main issue for me is that it doesn’t work when i travel outside of US. How am I supposed to check my account or transfer my money when the app doesn’t work? it just shows authentication failed with no other clear message, eventually i figured out it was because i was in vietnam. I really don’t understand why, i just wanted to login to my account to do my banking.
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Ongoing problems.
App crashes when you select the help button. The app does nothing when I attempt to view my monthly statements.
Deposit
Awkward and not well thought through process.
Useless app
As others have stated, the app is completely nonfunctional. You can look at your balances and that’s about it. You can’t initiate external transfers or see pending external transfers. In order to do that, you have to log into the website, which is one of the most mobile UNfriendly websites I’ve encountered in recent memory. Yes, the APY for this account is good. But the app itself is not good, especially for an online bank!
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Slow to update
The mobile app is always several days behind the website in showing updated transactions and balances.
Mobile App is Terrible
The mobile app is pretty much useless. The only thing you can do is view statements and transaction history. The log in process is pretty terrible too.
Happy to be a customer
Very secure and easy to use app. Great rates!
