So many bugs
Always have to uninstall and reinstall. Should’ve just stayed on web services!
Dodgy update fail app + lethargic response
I have delayed posting as a longstanding member of a gym I otherwise love (in spite of the fact that the spa has also been faulty for many months now).
The so called app "update" 3 weeks ago now means that I can no longer book classes - bummer.
I guess I could join my employer's gym pass scheme.
Cheaper for sure.
Requests for a discount or even free coffee were ignored...
not happy.
The so called app "update" 3 weeks ago now means that I can no longer book classes - bummer.
I guess I could join my employer's gym pass scheme.
Cheaper for sure.
Requests for a discount or even free coffee were ignored...
not happy.
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Fantastic
A big thank you to the team. Especially Mia who is a top class trainer. Really enjoying the gym!
Could be a good app, but isn’t
Rewards tiers don’t work, navigation isn’t intuitive, clicking on notifications outside the app takes you to the wrong place in the app. Needs improvement
Glitches
New to the gym on my third week now and noticed that in the rewards it wouldn’t have recorded me attending class or at the gym half the time.
However when asked at reception at least it has my attendance recorded down.
Otherwise no issues with the app.
However when asked at reception at least it has my attendance recorded down.
Otherwise no issues with the app.
It’s okay
Like the rewards but I just wish that the notifications for sessions were a reminder at least a day before and not just one a few hours before. It’s a bit glitchy with the card sometimes too but other than that it’s okay.
Functionalities not there
No booking buddies, have to open app to check-in, difficult to filter classes between clubs, cannot check booking history, tier benefits are basically useless
Downgrade from MyLocker
This app has been a nightmare.
Unable to add it to my Wallet or Apple watch. It’s really annoying to open an app while I’m stepping into the gym.
Unable to add classes to Google Calendar like I used to. Also got reminders from the app just 3 hours before the class which is useless like I got reminders at 2am for early morning sessions.
Bring back Mylocker
Unable to add it to my Wallet or Apple watch. It’s really annoying to open an app while I’m stepping into the gym.
Unable to add classes to Google Calendar like I used to. Also got reminders from the app just 3 hours before the class which is useless like I got reminders at 2am for early morning sessions.
Bring back Mylocker
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Virgin active Bondi junction
Excellent facilities that are most conducive to getting the most out of your workouts. 7 amazing levels that have the right balance of varied activities, along with style and panache.
Website somehow better
Can’t get invoices directly through the app and they shut the website down too? Now I have to contact the staff to manually do this for me? Checked if my app was up to date and checked if i was missing anything and i wasn’t.
Only thing they forgot was their brain making this app.
Great use of resources and forcing everyone to use your app. Member tier system is stupid, I’ve been a member since 2019 and go 5-6 times a day and you start me at bronze with no compensation? This gym is one of the most expensive in Australia and they do all this but can’t clean a sauna? I would give this app 0 stars if i could. For the rate we pay (that keeps increasing for no rewarding reasons) is pathetic.
Love the Virgin brand but what’s the excuse for this?
Only thing they forgot was their brain making this app.
Great use of resources and forcing everyone to use your app. Member tier system is stupid, I’ve been a member since 2019 and go 5-6 times a day and you start me at bronze with no compensation? This gym is one of the most expensive in Australia and they do all this but can’t clean a sauna? I would give this app 0 stars if i could. For the rate we pay (that keeps increasing for no rewarding reasons) is pathetic.
Love the Virgin brand but what’s the excuse for this?
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Virgin Active gym
I love virgin active. The best gym ever with all required facilities and training equipment, classes not just for exercise and training but also for recovery. The only downfall is they need more attention on the cleanliness and hygiene of gym. The toilets can be so gross and staffs need professional cleaning there.
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Cannot select club
Can no longer select club therefore cannot book classes.
Buddy bookings
I’d like to see my friends bookings so we can do classes together
Tap with iPhone
Prefer to have a choice to use iPhone and iwatch
Very poor experience
This app is a significant step backwards, very difficult to use , less functionality, not optimised for accessibility functionality.
Awful New App, poor UX and not responsive
I can’t believe how bad this new app is. I’m a software engineer and this looks like it’s been built by team who knows nothing about app design, UI and UX. The app is not responsive! You can’t see the times on the timetable. The timetable is hard to find on the home page then when you do find it you can’t see all the times and classes in one view. You have removed the option to add your QR code to your wallet for fast entry, now you have people at reception standing there opening the app to get in which creates a bad customer experience. The app images as a background are too large which confuses the user when scrolling. The navigation headers are hard to see on homepage. When you have a booked class it’s not immediately noticeable where it is to change your booking. Please redesign and rebuild this properly considering how much money virgin is worth.
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Too messy
To messy and cluttered with information on home page. Too many clicks needed to navigate. Too many steps to get to the book class and annoying to each time having to filter classes (why can’t it just save my selections)
And annoying you can no longer add check in to wallet.
The biggest problem with classes are that they get full a week out. Then 30% cancel them late the night before or morning of. The app still doesn’t solve this annoying problem.
And annoying you can no longer add check in to wallet.
The biggest problem with classes are that they get full a week out. Then 30% cancel them late the night before or morning of. The app still doesn’t solve this annoying problem.
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Ridiculous App
Absolutely ridiculous to enforce members to download an app just to access the gym that you pay money for. If you don’t own a smartphone you now have to buy one to be able to use the app to access your membership card, so you can then access the gym.
I work in IT and all I can say is that creating an app that doesn’t have all the features of the website shows that the people working for the company that are behind this lack skills and knowledge. It seems typical of Virgin Active to focus more on making money than on the needs of their members
I work in IT and all I can say is that creating an app that doesn’t have all the features of the website shows that the people working for the company that are behind this lack skills and knowledge. It seems typical of Virgin Active to focus more on making money than on the needs of their members
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Distracting design
The visual design of the app is really hard to read and see the menus when you have SO many images and photos in the background!
Why can’t you make the backgrounds clearer so that the text is easy to read. I don’t know how you expect people with poor eyesight or those who need glasses to be able to use this app easily. If I’m struggling and I’m in my 40s how do you expect your senior members to cope?! ESPECIALLY when you’re FORCING people to use it!!
The menus for the timetables are terrible, the booking buddy feature is missing so now my husband and I can’t book classes for each other.
Clean up the backgrounds and have less images. The UX is appalling, seems the focus has been more on promoting the club facilities and photos of fit people rather than delivering a good UX.
Seems like there was NO testing on this stupid thing!
If you want a good looking app go and have a look at the Petbarn app!
Why can’t you make the backgrounds clearer so that the text is easy to read. I don’t know how you expect people with poor eyesight or those who need glasses to be able to use this app easily. If I’m struggling and I’m in my 40s how do you expect your senior members to cope?! ESPECIALLY when you’re FORCING people to use it!!
The menus for the timetables are terrible, the booking buddy feature is missing so now my husband and I can’t book classes for each other.
Clean up the backgrounds and have less images. The UX is appalling, seems the focus has been more on promoting the club facilities and photos of fit people rather than delivering a good UX.
Seems like there was NO testing on this stupid thing!
If you want a good looking app go and have a look at the Petbarn app!
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Liam
Quite frankly the app is terrible. Unresponsive UI, harder to use then the predecessor and how inconvenient is it that we can’t have our card in the wallet.
We use to have physical cards, they got canned, then they moved to Apple wallet which wasn’t bad, that’s now been canned.
Considering the amount of money it costs to go to virgin active, the experience both in the gym and now with the app go from bad to worse. Don’t know why I pay so much for this gym sometimes
We use to have physical cards, they got canned, then they moved to Apple wallet which wasn’t bad, that’s now been canned.
Considering the amount of money it costs to go to virgin active, the experience both in the gym and now with the app go from bad to worse. Don’t know why I pay so much for this gym sometimes
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