Inaccessible!?!?!!!
I always check my accts at night - yet cannot access at all right now. The only indication is that I cannot login(?) My login credentials have not changed??? It is Sunday morning so I can’t reach a soul by phone. I need to get at least a current snapshot of my account at all times - and a proper message when/if/WHY your site is down or why just ‘Unable to Log In’. This is my money & it’s very important. Please do better!
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Buggy
I have essentially no choice but to use the app because it is chosen by my state but the app is buggy, e.g., at the moment one issue is that reallocation fund-to-fund transfer buttons with the app don’t register taps so the user cannot make transfers (little things like that;).
make check deposit
why can't i deposit checks to this account
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App doesn’t save my information
Needs improvement
This app doesn’t distinguish between different investments’ returns, just an overall total return. It needs to be more spirited with ROR on individual investments.
Terrible website
Website not very helpful on tracking the progress of investments. Not updated on timely fashion.
Best retirement advice
I love this company
Driller
You should not have to put your social security number in when you forget your name or password. You should have a different way of doing it. Don’t tell me you can’t do it because my IPad was hacked 3 times. And the last time I had to take it to the Apple Store with my receipt before they would fix it for me. So I don’t store anything important on my IPad or computer.
Thank you,
David Fuller
Thank you,
David Fuller
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Fund Performance
The fund performance chart does not consistently show how all the funds are performing. It teases with values in one or two cells but overall it fails to show what it intends.
ChatGPT Connection
Boys app is great and simple to use. However, I have not been able to get it to connect through Plaid, to be able for ChatGPT to read its data automatically. Doing this would be a great improvement!
Not user friendly.
Very hard to use. Don’t like that you get sent to different website to do transactions.
Shows the information
Shows the information. The goals cannot be adjusted. Very difficult at times to make changes
Improvement
The app is hard to navigate if you could make your summary page customizable so instead of a picture of birds flying you have a customized graph we choose that you can see your performance. Also have a search bar so you can type in what you’re looking for and it goes right to it.
Loans
Trying to find a loan repayment balance is impossible!!! Very frustrating that I can’t find it anywhere.
Review
Easy to use website I
Voya app
Easy mobile App with up to date information.
Too many tabs
There should be one main tab which gives an overview of everything. Then you can maneuver from there. Currently there are just tabs everywhere.
Improve
I also use the vanguard app. Vanguard is much more user friendly with getting to investments and making changes. This app is difficult to connect to account and locate see status of investments.
Improvement
Just wish there was a better interface and the account movement wasn’t once ever 2 and a half days or so should be onnce a day
Your App Updates have failed me!!
About a month ago, my ability to go in to my account and confirm fund performance Became impossible. I wrote an email. I called multiple times. Entered the chat in for over four weeks now you still cannot turn back On the ability to see fun performance!!!! WTH?!! a complete failure that cost me a lot of money and a lot of my time trying to get it fixed at which point it is still not fixed!!! completely and utterly disappointed and I can’t wait to move my money out of Voya to a competent organization! In addition with AI tools, we should be able to better Understand what global situation caused a fund to adjust upper down. I would like to be able to have built into this system a tool that can analyze that and provide some possible proposal of adjustment. I’d like to be able to have it give me reports weekly at the push of a button. I’m currently working on my own tool to do this, but I would love it to be In the system that my account is.
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