Full of bugs
Workouts are solid. Some videos don’t capture the entire movements. but the written summaries make up for it. Tech is needed to ensure the app works. Once again the app isn’t working.
Misleading Subscription Structure
I signed up for this thinking it was a normal fitness app subscription that could be canceled anytime, like most apps. What I didn’t realize was that “12-month transformation” meant being locked into a full year contract with mandatory weekly payments, even if you stop using the app.
I only used the app one day and tried to cancel a few weeks later, only to find out they consider it a non-cancelable commitment. I do not think the average person expects a fitness app to function like a long-term contract.
$16/week may not sound like much at first, but over a year that’s more than $800 for an app subscription. In today’s economy, locking people into a year-long digital subscription with almost no flexibility feels unreasonable and misleading.
People should fully understand before signing up that this is not a normal cancel-anytime app membership.
I only used the app one day and tried to cancel a few weeks later, only to find out they consider it a non-cancelable commitment. I do not think the average person expects a fitness app to function like a long-term contract.
$16/week may not sound like much at first, but over a year that’s more than $800 for an app subscription. In today’s economy, locking people into a year-long digital subscription with almost no flexibility feels unreasonable and misleading.
People should fully understand before signing up that this is not a normal cancel-anytime app membership.
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Everything in one place
I’ve been doing Mark and Lauren’s programs for years. They were always worth the price. I saw way more gains following their programs than I ever did in the ten years prior of just winging it. This app is amazing because you can do so many different programs as your needs change. And all of the recipes, meals, etc. It is an amazing deal. If you are the type of person who doesn’t like to wing it and you want to see consistent progress, this is the best deal I’ve seen on anything like this. And it’s actual quality content unlike most of the fitness apps out there.
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Full of Bugs + Refusing to Cancel Subscription
I’ve contacted the company on multiple occasions to cancel my 3-month subscription because the app is FULL of bugs. It crashes constantly and a bunch of the features just don’t work like checkin and other features.
Customer service refuse to cancel my subscription claiming I need to complete the 3-months but they have not fulfilled their own obligations in providing a fully functional app.
Don’t expect customers to pay you Mark and Lauren if you can’t provide a functional app that should have been properly bug tested before it was released.
I’m someone that is usually so understanding of these things but it has honestly been a joke of an experience. I’ll be contacting my bank and filing a dispute if they don’t handle this ethically and fairly.
Customer service refuse to cancel my subscription claiming I need to complete the 3-months but they have not fulfilled their own obligations in providing a fully functional app.
Don’t expect customers to pay you Mark and Lauren if you can’t provide a functional app that should have been properly bug tested before it was released.
I’m someone that is usually so understanding of these things but it has honestly been a joke of an experience. I’ll be contacting my bank and filing a dispute if they don’t handle this ethically and fairly.
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NOT Free and lots of bugs
None of this “free” app’s content can be accessed without a very expensive paid subscription. You can’t even subscribe in the app, only at vrtoapp.com. Sketchy. Good luck when you want a refund after you see what you’ve paid for!
