I am having trouble supporting you right now.
I love the idea of this equipment, but you just don’t deliver to expectations.
I have a monitor & 2 mini RV cameras.
The monitor can rarely connect to the app. I think I am on my third one.
Your monitor is black, yet you make white cameras. Only the newest RVs have white interiors. A black camera would not be the first thing you see when you walk in to an RV. A white one definitely is.
All of the adhesives provided for my cameras have failed, cameras fall down inside & outside the RV.
At least they survived the falls, so far. Your adhesive is not appropriate for the high temperatures, or rain. NO, I am not drilling holes into the outside of my RV, like I finally had to inside. The cameras can rarely connect to the app.
The solar panel I bought for my outdoor camera just drains the full charged camera & did nothing else. The replacement solar panel did the same.
Getting replacements takes months because you are always “out of stock”, & I have to keep emailing until something is in stock, because it doesn’t get sent as soon as it is in stock.
Your subscriptions are 10x more expensive than any of the other cameras we have.
I can’t convince others to buy your products, when they can’t get their money’s worth.
I have a monitor & 2 mini RV cameras.
The monitor can rarely connect to the app. I think I am on my third one.
Your monitor is black, yet you make white cameras. Only the newest RVs have white interiors. A black camera would not be the first thing you see when you walk in to an RV. A white one definitely is.
All of the adhesives provided for my cameras have failed, cameras fall down inside & outside the RV.
At least they survived the falls, so far. Your adhesive is not appropriate for the high temperatures, or rain. NO, I am not drilling holes into the outside of my RV, like I finally had to inside. The cameras can rarely connect to the app.
The solar panel I bought for my outdoor camera just drains the full charged camera & did nothing else. The replacement solar panel did the same.
Getting replacements takes months because you are always “out of stock”, & I have to keep emailing until something is in stock, because it doesn’t get sent as soon as it is in stock.
Your subscriptions are 10x more expensive than any of the other cameras we have.
I can’t convince others to buy your products, when they can’t get their money’s worth.
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Major connectivity issues
The app won’t even open half the time. The thermometer and camera devices are junk. Takes forever to update and is a manual update only. Devices are very slow to loads even with full network bandwidth availability. The app won’t even open when I get an alert and by the time it does it’s too late. The batteries also deplete very quickly. Slow connection issues even on a full charge or plugged in. App updates fine but devices firmware has major issues receiving updates. $300+ a year for network connectivity that doesn’t work. I wouldn’t recommend using these products.
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Ok but don’t expect it to load quickly
Bought this as an easy install with no need for a subscription so I could watch my dog when he’s in the back yard. While the video is clear, it takes forever (sometimes never) to load. Sometimes I’m never able to check the video because it refuses to load. It also doesn’t always capture my dog’s movement, but it does pick up humans. Overall: marks for easiness of install and video clarity but points deducted for poor app.
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Great devices, terrible app
Good quality device monitors & RV mini cameras.
Baffled why they made the cameras white, when the monitor is black, & RV interiors are rarely white.
App rarely connects.
Subscriptions are much more expensive than for any of my other cameras.
RV camera adhesive does not hold in the temperatures an RV gets between trips. On the up side, the cameras will survive the fall.
Have had 2 solar panels so far that only drained my fully charged cameras.
Replacement adhesive, solar panels, etc are rarely in stock when needed.
Baffled why they made the cameras white, when the monitor is black, & RV interiors are rarely white.
App rarely connects.
Subscriptions are much more expensive than for any of my other cameras.
RV camera adhesive does not hold in the temperatures an RV gets between trips. On the up side, the cameras will survive the fall.
Have had 2 solar panels so far that only drained my fully charged cameras.
Replacement adhesive, solar panels, etc are rarely in stock when needed.
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Settings
Maybe I’m blind, but I cannot find the settings gear icon in the app to change my humidity notification settings. It’s not under profile, or account and there are no 3 dots on the bottom right like google says there might be. I’ve done everything the chat told me to do and have their version updated one week ago…. I like the app, but this piece is a bit annoying.
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Terrible Customer Service
I wasn’t happy with the products so I returned my items and contacted customer support to cancel the subscription because I couldn’t find anywhere in the app to cancel. I was told there was a place in the app to cancel, but it wasn’t showing on my app or account. Customer service said they contracted billing to cancel and said everything was set. This was in June. But now I just got charged and a notification that my account was Active! Why isn’t there a cancel subscription in the app? Why is customer service NOT cancelling my subscription?!
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Scam
We bought all the equipment, the subscription over $600, nothing works. The app just spins, can add any devices. we are very tech savvy this is garbage with zero customer support.
Would be great to have a widget
It would be nice to have a Lock Screen widget for iPhone
Updates before info provided
Apparently you need to check for updates every.time. you use it because it won't let you use it/get info until you update app.
Note to app people RVrs aren't always in a convenient location to update - we should be able to choose when to up date app. REALLY ANNOYING. Basically makes the app unreliable and useless.
Note to app people RVrs aren't always in a convenient location to update - we should be able to choose when to up date app. REALLY ANNOYING. Basically makes the app unreliable and useless.
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Don't get duped
This is a very poorly functioning product. Completely unreliable and finicky. When you're entrusting your pet's life to something, it needs to work. I'm a veterinarian and I DO NOT recommend Waggle.
Advertising before temps?!
Update: I’ve been using the Waggle a couple years now and my opinion has improved. It’s still an extraordinarily complex registration/payment system. Changing to a new monitor (that I finally bought after endless advertising) led to me paying for both for a long time until they could get it sorted out. I got the new camera and that works OK, slow to load and multiple steps to actually see the feed, but it’s a reliable second backup for my Nest cam trained on a thermostat.
Now the newest issue, forced updates. No other apps force me to update NOW or not use them. Particularly security apps! My Nest cameras are off WiFi, I’m worried the power is off and my pets are cooking, I’m on the highway trying to get home, and I have to update the app to see the temperature?! Do better Waggle.
Thanks for the update Waggle. Now I get your advertising that can’t be closed without exiting the app BEFORE it will show me the temperature. So if I’m busy, or driving, or wake up in the middle of the night when I’m away from my RV…I have to mess with your stupid advertising before I can see if my pets are all right. This system/app was only marginally good before, now it’s a waste of my time.
Now the newest issue, forced updates. No other apps force me to update NOW or not use them. Particularly security apps! My Nest cameras are off WiFi, I’m worried the power is off and my pets are cooking, I’m on the highway trying to get home, and I have to update the app to see the temperature?! Do better Waggle.
Thanks for the update Waggle. Now I get your advertising that can’t be closed without exiting the app BEFORE it will show me the temperature. So if I’m busy, or driving, or wake up in the middle of the night when I’m away from my RV…I have to mess with your stupid advertising before I can see if my pets are all right. This system/app was only marginally good before, now it’s a waste of my time.
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Response from developer
Hi, thank you for your honest feedback and for being a longtime Waggle user. We’re sorry for the frustration caused by the recent updates, ads, and app experience. We understand how important fast and reliable temperature access is for your pets safety, and we’ve shared your concerns with our team. Please reach out to socialdesk@mywaggle.com so we can assist you directly.
The ads suck
Don’t get me wrong, it’s a good app. But blocking access to core functionality with ads is such an awful experience.
Crystal clear
Real time notifications for movement and crystal clear picture. I’d recommend to all other pet owners.
Customer service unreliable
I’ve had my Waggle product for years and the customer service used to be excellent. A few months ago I had an issue I thought was handled when I was renewing. Turns out they charged me for something I didn’t authorize.
I no longer trust their customer service so I cancelled my service. This is such a shame since I had liked the product.
I no longer trust their customer service so I cancelled my service. This is such a shame since I had liked the product.
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Pet monitor and Camera
The products are well designed and give you a nice reading of the temperature inside of a K9 kennel or RV trailer and the cameras have great crystal clear 2k streaming vision and audio
No update sucks
This new update has trashed this app. Stay away. All the app does now is try and get you to upgrade and pay more money.
Recording
I’ve had these cameras for almost a month and I’m totally disappointed. One of them stopped working recording I’ve contacted tech-support and no help whatsoever when it comes to renewing this program. It’s not going to happen. Totally disappointed with this product and service.
New App Issue Resolved
The new app would not work until I deleted and reinstalled the app. Now it works great. I depend on Waggle to notify me of the weather in my RV while I’m out. It puts my mind at ease.
Over priced
For the amount paid for camera and then a high amount to activate
Expensive Annoyance
Battery lasts less than 24 hours, multiple alerts within 1 minute for the same thing and generally has an error message on it 90% of the time. I would not recommend purchasing.
