Don’t try this if you live outside their base states
We paid the fee, got the blood work done, then were told that they will not do a video conference with us because we are not in the state where we had the blood work done. The next time we will be in the USA will be too late to use the results we already have. Since I had no idea of this and live in Mexico I am annoyed.
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Great company terrible app
W2W is still a good company, but after they rolled out the new app the customer service declined significantly. The app is not user friendly & seems to be locked in some of time restriction that the service providers cant overcome. Ive been trying to order labs for weeks and they cant figure out how to make that possible through the app. They also seem to have grown in employees & the customer service varies significantly. If I could order the things I want then I would give more stars.
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Too many app issues
My wife and I are both disappointed with the performance of the app. Too many glitches and nearly always a password problem. Ways2Well needs a new, more reliable interface.
Run as Fast as You Can!
This is a terrible company and the app doesn't work right. They screwed me out of $599 without providing anything of value. BUYER BEWARE!
Dysfunctional App Ruined by AI
Their mobile app and support system are also incredibly frustrating to deal with. Chats randomly close without resolution, messages frequently get routed incorrectly, and the AI assistant often provides inaccurate information about who to contact, expected turnaround times, and next steps. For a company handling patient care and prescriptions, the level of confusion and inconsistency is unacceptable and creates unnecessary stress for patients trying to get timely support.
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