Run as Fast as You Can!
This is a terrible company and the app doesn't work right. They screwed me out of $599 without providing anything of value. BUYER BEWARE!
Dysfunctional App Ruined by AI
Their mobile app and support system are also incredibly frustrating to deal with. Chats randomly close without resolution, messages frequently get routed incorrectly, and the AI assistant often provides inaccurate information about who to contact, expected turnaround times, and next steps. For a company handling patient care and prescriptions, the level of confusion and inconsistency is unacceptable and creates unnecessary stress for patients trying to get timely support.
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Response from developer
Thank you for sharing your feedback. We are so sorry to hear about your overall experience. We understand how stressful it can be when you're seeking support and don't receive clear answers or timely resolution. We'd appreciate the chance to learn more about it. Please reach out to us at membership@ways2well.com so we can make things right.
App update is unusable
Currently stuck in a loop of password resets and can’t talk to a live person to get help. The personal service that I paid for as a part of this program is gone
Allen never works
If you wanted to use this for the Ai feature including being able to talk to Allen, think again. He never works. Unfortunately that was a big reason I went with ways to well.
Response from developer
We appreciate your feedback and understand this isn't the experience you were expecting. Allen recently underwent an update after we identified intermittent glitches affecting some users, and those issues have now been fully resolved. We would welcome the opportunity to learn more at membership@ways2well.com.
Allen keeps crashing
Allen is very unreliable lately
