استرداد مبلغ الحجز
اشكر فريق ويقوا ع تعاملهم وردهم السريع والاستجابه لطلبي ومساعدتي وتفهمه موضوعي وخاصه الموظف omar anany فعلا ما قصر معي ويستاهل الاشاده
Aa
Horrible everything is complicated my sister missed her flight and send her back
Mr
أسوأ برنامج على الاطلاق لم يتم ترجيع تذكرتي و تويضي
The wanes the worst APP rewards
تم وضعي في مأزق صعب تم الحجز وخصم المبلغ وعند وصولي للفندق اتفاجأ بعدم تأكيد حجزي رغم الخصم وعند طلب المساعدة من الموظفة ايه التابعة لشركة ويقو تم الرد على الحجز بالفشل وعند سؤالها عن الحل قالت احجز من نفس الفندق فعلاً تفوزون ياويجو بأسوء تطبيق للحجوزات في تطبيق اخر يتم تعويض العميل أو على الأقل تقديم خصم مع تقديم الخدمه كالمك والتواصل مع الفندق فقط لإرضاء العميل ولكن ويجو يطلب من العميل الحجز من نفس الفندق😅
I was put in a difficult predicament. The reservation was made and the amount was deducted. When I arrived at the hotel, I was surprised that my reservation was not confirmed despite the discount. When I asked for help from the employee A. Wego, the reservation was answered with a failure. When she was asked about the solution, she said, book from the same hotel. Indeed, you win Yaweigo with the worst application for reservations. In another application, the customer is compensated or at least provide a discount with the provision of service. Calm and communication with the hotel only to satisfy the customer, but Wego asks the customer to book from the same hotel😅
I was put in a difficult predicament. The reservation was made and the amount was deducted. When I arrived at the hotel, I was surprised that my reservation was not confirmed despite the discount. When I asked for help from the employee A. Wego, the reservation was answered with a failure. When she was asked about the solution, she said, book from the same hotel. Indeed, you win Yaweigo with the worst application for reservations. In another application, the customer is compensated or at least provide a discount with the provision of service. Calm and communication with the hotel only to satisfy the customer, but Wego asks the customer to book from the same hotel😅
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Fraud from another website
I have been using Wego for a long time and always thought it was a good app for comparing flight prices. However, I’m really disappointed with my recent experience.
When you search for tickets, Wego shows many third-party booking websites, but it feels like some of these websites are not properly verified. I booked a ticket after Wego redirected me to Travelbrekz, and later I had a very difficult experience with them. After a long argument, I eventually had to raise a dispute.
The most disappointing part was that Wego did not really help. Their role seemed to end as soon as they redirected me to the third-party website. As a long-time user, I expected Wego to take more responsibility for the companies they advertise or redirect customers to, especially when there is a serious problem.
I don’t know if Wego has proper customer support for situations like this, but this experience completely changed my opinion of the app. I have now uninstalled Wego and will be much more careful about booking through third-party websites in the future.
When you search for tickets, Wego shows many third-party booking websites, but it feels like some of these websites are not properly verified. I booked a ticket after Wego redirected me to Travelbrekz, and later I had a very difficult experience with them. After a long argument, I eventually had to raise a dispute.
The most disappointing part was that Wego did not really help. Their role seemed to end as soon as they redirected me to the third-party website. As a long-time user, I expected Wego to take more responsibility for the companies they advertise or redirect customers to, especially when there is a serious problem.
I don’t know if Wego has proper customer support for situations like this, but this experience completely changed my opinion of the app. I have now uninstalled Wego and will be much more careful about booking through third-party websites in the future.
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Lie customer
When I was book hotel before paying they show 33.60 including tax but when I was paid this app send email I have to pay more 140.75
So you are scam clients don’t use this app I will call bank to refund it
So you are scam clients don’t use this app I will call bank to refund it
Not recommended
I’ve had the worst experience with this Company I booked a Flight through their App it got canceled by the Airline due to some reason.
I contacted the customer service department they said it’s going to be cleared in 90 days and You will get your original amount refunded in your account but they stopped my money for more than 4 months
After 4 months they gave me my money back and they deducted 100£ as Wego processing fee lol I waited for more then 4 months and never received my original amount back
My suggestion is Fellas Always book flights Through Original Website of the airline it will cost you 50-100 more but their policies are way more professional than these third party Apps they will give you refunds with in a week and they never charge you any kind of stupid fesses
Thanks
I contacted the customer service department they said it’s going to be cleared in 90 days and You will get your original amount refunded in your account but they stopped my money for more than 4 months
After 4 months they gave me my money back and they deducted 100£ as Wego processing fee lol I waited for more then 4 months and never received my original amount back
My suggestion is Fellas Always book flights Through Original Website of the airline it will cost you 50-100 more but their policies are way more professional than these third party Apps they will give you refunds with in a week and they never charge you any kind of stupid fesses
Thanks
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Poor
Very disappointing experience.
When I made my booking, I was shown an offer stating that if I purchased the insurance, I would receive a 100% refund if I had to cancel. However, this turned out to be misleading. They imposed complicated conditions and asked me to provide multiple documents. Even after I submitted all the required evidence, my refund request was still denied.
The refund policy was not transparent, and the advertising did not match my actual experience. I would not recommend relying on their refund promises.
When I made my booking, I was shown an offer stating that if I purchased the insurance, I would receive a 100% refund if I had to cancel. However, this turned out to be misleading. They imposed complicated conditions and asked me to provide multiple documents. Even after I submitted all the required evidence, my refund request was still denied.
The refund policy was not transparent, and the advertising did not match my actual experience. I would not recommend relying on their refund promises.
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Good app
I have booked many and many times using this app and never had an issue
This is a scam this app are thieves they stole 410€ from me and then didn’t give me the ticket
So Guys be warned this app is a scam
Very very very poor service!!!
My flight was rescheduled by the airline and as per the airline my ticket is subject for refund but I need to tell the wego to request a refund, wego assured me by 2 consecutive representative that they already requested a refund so I waited. After 2 weeks I checked the status of my refund until I knew that my refund was not requested!!! They are liars!!!! Don’t ever book here in this app. Very very disappointed!!! Liars of assurance!!!!
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I love this app for hotel bookings
I always find great hotels and good value prices
Very disappointed with my experience
In March, I tried to book a flight through Wego, but the booking failed because of a technical issue on their website. Even though the booking was unsuccessful, €285.03 was charged from my account. After contacting customer support, I was told I would receive a refund within 20 days, and I eventually did.
Months later, the exact same amount (€285.03) was deducted from my account again without my authorization, even though I never made another bookingI contacted customer support immediately and provided everything they asked for, including my bank statement, booking ID, and all the transaction details. Despite all the evidence, they simply kept saying that Wego did not take the money and told me to contact my bank.This response is unacceptable. Instead of properly investigating the issue, they denied responsibility. Based on my experience, I strongly recommend that people do not save their card details on this platform, as unexpected charges may occur later and customer support may refuse to help.
Months later, the exact same amount (€285.03) was deducted from my account again without my authorization, even though I never made another bookingI contacted customer support immediately and provided everything they asked for, including my bank statement, booking ID, and all the transaction details. Despite all the evidence, they simply kept saying that Wego did not take the money and told me to contact my bank.This response is unacceptable. Instead of properly investigating the issue, they denied responsibility. Based on my experience, I strongly recommend that people do not save their card details on this platform, as unexpected charges may occur later and customer support may refuse to help.
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Excellent Service
I had an excellent experience with the service provided by Mr. Seemab. My case had been pending for two days without any progress, but once Mr. Seemab took over, it was resolved efficiently within a matter of hours.
Throughout the process, Seemab demonstrated professionalism, responsiveness, and a strong commitment to delivering timely results. Communication was clear, and I was kept informed at every stage, which made the entire experience smooth and reassuring.
I sincerely appreciate the dedication and exceptional level of customer service. Thank you, Mr. Seemab, for your prompt assistance and outstanding support. I would highly recommend your services to anyone looking for reliable and efficient assistance.
Throughout the process, Seemab demonstrated professionalism, responsiveness, and a strong commitment to delivering timely results. Communication was clear, and I was kept informed at every stage, which made the entire experience smooth and reassuring.
I sincerely appreciate the dedication and exceptional level of customer service. Thank you, Mr. Seemab, for your prompt assistance and outstanding support. I would highly recommend your services to anyone looking for reliable and efficient assistance.
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Poor service
I wouldn’t want to use the word scammers but maybe ignorant. Ive tried to contact their customer service about my refund through email and calls they do not follow up nor bother to respond.I wouldn’t advise anyone else to book through them cause you will be disappointed and so sad my colleague once warned me about this but i trusted them now i regret so bad ….I will come back once i have been helped and update you guys but for now🙌so disappointing
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Scammers
Do not buy anything from them they are not reliable the are scammers they booked me a ticket and claim to have refund on getting to the bank my bank can't see anything
Wego, The best!
Wego is mostly one of the best flight finder applications. On Wego, the prices are always lower than other flight apps. Book flights on Wego with ease and convenience. Wego is my personal choice 😊
Nice app
You guys you’re amazing it’s my first time to use your app but you’re better than any apps around the world keep it up with affordable prices thanks
Poor Service – Wasted My Time and money Very Disappointing Experience with Wego
1★ Rating
Extremely disappointed with Wego’s customer service. After booking my tickets, I needed urgent assistance, but it was almost impossible to reach anyone. I called multiple times, waited for a long time, and no representative answered. Emails were also ignored, leaving my issue unresolved. A travel platform should provide reliable support, especially when customers need immediate help. I cannot recommend Wego based on this experience. I hope they improve their customer service and response times because this level of support is unacceptable.
Extremely disappointed with Wego’s customer service. After booking my tickets, I needed urgent assistance, but it was almost impossible to reach anyone. I called multiple times, waited for a long time, and no representative answered. Emails were also ignored, leaving my issue unresolved. A travel platform should provide reliable support, especially when customers need immediate help. I cannot recommend Wego based on this experience. I hope they improve their customer service and response times because this level of support is unacceptable.
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Would give 0 stars.
It’s a scam, please do not download or use this app. We are unable to check into our hotel due to issues with WeGo, despite giving full payment. No efforts for refunds were made. I did not receive my refund at all. Not a legitimate platform, as no proper route of communication was given. Customer support only encouraged me to continue contacting them via live chat or calling internationally (service charges were applicable too). Don’t be fooled by the low prices. Go back to Trip.com, Booking.com, agoda, Traveloka, Trivago, airasiamove or any other platforms with OFFICIAL WEBSITES AND EMAIL SERVICES.
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