التطبيق سي جدا
الشركه غير مهنيه ولا انصح بالتعامل معها. ياخذون اموالك ولا يهتمون بمشاكلك
سيئ للغاية
للأسف اني حجزت من عندهم فندق وجيت عنده الموقع الي حاطينه ولا لقيت الفندق والى الان اسبوعين اطالبهم يرجعون لي الفلوس ويقولون الفندق رافض
Wego is a very bad company , they haven't refunded my ticket price for over 4 months now.
Wego is a very, very bad company. It does not care about its customers or their problems. I bought a flight ticket through Wego on 26-02-2026. (Jeddah - Bahrain - Manila ) ,The booking was confirmed by Wego and the airline on 01-03-2026. The flight was canceled by the airline on 03-03-2026 due to the Strait of Hormuz crisis. On the same date, I contacted Wego and created a ticket refund request. A Wego employee informed me that the refund process would take 90 days. After more than 90 days, the ticket amount was not refunded to me. I contacted Wego on 17-06-2026 and filed a complaint for the delayed refund, but I received no response. I sent an email complaint to the CEO of Wego, but he did not reply. I also sent an email complaint to Wego's Regional Manager in the Middle East, but received no reply. Until now, after more than 4 months, I have still not received my refund. Truly, Wego is a very, very bad company.
Show more
Very bad service please don’t book anything on this app/website
Very bad service for US & indian customers! please don’t book anything on this app/website, once we booked anything there is no customer service
اخس تطبيق جربته
اخس تطبيق جربته لحد يحجز منهم
Booking
Experienced so much complications with booking after paying. Customer service said they would call me back and never did, they never even helped, on top of that whenever I call back I am on hold for hours. I still don’t even know what is happening and my issue is still not resolved.
Wonky website RIP OFF
I tired to make a reservation and got no confirmation. I tired again and got a confirmation. Later, I found out that my credit card was charged twice. WEGO refused to fix the problem by refunding duplicate charge. Use a reputable site like skipplagged.
Worst app
1. My booking documentation showed that a cabin/carry-on bag was included.
2. Frontier later advised that no carry-on bag was attached to the reservation.
3. I contacted Wego support for assistance.
4. A Wego agent reviewed my booking and confirmed that the PDF showed a cabin bag included.
5. The Wego agent advised me to purchase the carry-on bag from Frontier and submit the receipt for reimbursement.
6. The agent confirmed that Wego would reimburse the carry-on bag cost after receipt submission.
7. I have already purchased the carry-on bag from Frontier and submitted the receipt and supporting documents.
8. Another Wego agent informed me that the documents have been received and that the request has been forwarded to the relevant department for verification and processing.
Still I have not got this issue resolved. And also no phone support and very very hard to get in touch with support in chat.
Not recommend
2. Frontier later advised that no carry-on bag was attached to the reservation.
3. I contacted Wego support for assistance.
4. A Wego agent reviewed my booking and confirmed that the PDF showed a cabin bag included.
5. The Wego agent advised me to purchase the carry-on bag from Frontier and submit the receipt for reimbursement.
6. The agent confirmed that Wego would reimburse the carry-on bag cost after receipt submission.
7. I have already purchased the carry-on bag from Frontier and submitted the receipt and supporting documents.
8. Another Wego agent informed me that the documents have been received and that the request has been forwarded to the relevant department for verification and processing.
Still I have not got this issue resolved. And also no phone support and very very hard to get in touch with support in chat.
Not recommend
Show more
Cheats and Scammers
DO NOT USE THIS WEBSITE AND APP PEOPLE!
They are a bunch of cheaters that won’t return your money!! The airline cancelled the flight due to weather conditions, and I asked for a refund. And now they don’t return my money. Their service sucks. Don’t buy anything from these people. I’m still not sure that I will get a refund, even the full amount.
They are a bunch of cheaters that won’t return your money!! The airline cancelled the flight due to weather conditions, and I asked for a refund. And now they don’t return my money. Their service sucks. Don’t buy anything from these people. I’m still not sure that I will get a refund, even the full amount.
Show more
Don’t buy ticket here
Selling ticket has been cancel by airline but when you contact them to get refund. They still charge cancellation fee event the ticket was cancel by airline.
تجربه سيئه معهم
للاسف الحجز على كيفهم، حجزت غرفه في مكه فيها ٤ اسره وحجزولي سريرين وتورطنا طول العمره الله يسامحهم و خدمة العملاء لايوجد حل عندهم ولايوجد رابط للشكاوي
احذروا التعامل مع هذا التطبيق
تطبيق سي ولا يوجد رد من خدمة العملاء
Unfair Refund and No Transparency
Very disappointed with Wego—I paid 306 KWD for two passengers, but due to airport closure I couldn’t travel, and they refunded only 66 KWD without any clear explanation or proper receipts; this feels unfair and lacks transparency, especially since the situation was completely beyond my control.
Fake reservations + no apology
Worst experience I’ve had with a travel app. I was stranded for 6 hours in a lobby after an international flight because Wego failed to secure my booking. Even after ruining two days of my trip, getting my money back was a nightmare.
It took 20 emails and me providing "proof" for everything before they finally admitted their mistake and refunded me. Despite the massive struggle and the extra money I wasted on emergency accommodation, they didn't even have the decency to apologize. They treat loyal customers (15+ bookings this year) like a nuisance rather than a priority. Save yourself the headache and use a reliable platform.
It took 20 emails and me providing "proof" for everything before they finally admitted their mistake and refunded me. Despite the massive struggle and the extra money I wasted on emergency accommodation, they didn't even have the decency to apologize. They treat loyal customers (15+ bookings this year) like a nuisance rather than a priority. Save yourself the headache and use a reliable platform.
Show more
Don’t book with this app
Worst service ever experienced no customer service no reply to emails not attending calls even
Dont use this platform
Wego is holding my refund even after the airline has already paid them back.
They are asking me to wait up to 90 days while I continue paying installments through Tabby. This is completely unacceptable and feels like they are using customer money for their own benefit.
Avoid this platform if you don’t want your money stuck for months. I am proceeding with a formal complaint to Dubai Consumer Protection.
They are asking me to wait up to 90 days while I continue paying installments through Tabby. This is completely unacceptable and feels like they are using customer money for their own benefit.
Avoid this platform if you don’t want your money stuck for months. I am proceeding with a formal complaint to Dubai Consumer Protection.
Show more
Response from developer
Hi, We're sorry you haven't received your refund yet. Kindly provide us with your booking details, such as booking ID, email used in the booking, and mobile number, at reviews@wego.com so we can investigate further. Looking forward to hearing back from you.
SCAM
After stealing your data, they connect you with supposed flight offers that are fake. Be careful! Stay away from this site.
Flight not Guaranteed
If you book your flight, and there’s a lot of people. For example, I booked a flight for 7 people and as it was processing they changed the whole flight just because it was at a discounted price. We couldn’t cancel the flight. We had to pay extra for a flight that was similar to ours and it was even more expensive than we booked. I personally don’t recommend. Our flight was by HoildayBreakz.
Show more
Response from developer
We’re sorry to hear that. It would really help if you could send us more details about your complaint through the following email so we can resolve the issue you’re facing as quickly as possible. We look forward to your message at: reviews@wego.com .
Worst company
I have cancelled Dubai hotel reservation for my trip because of the it’s been 3 days not reply about it worst company I will not booked again from here
luggage
Why isn't the number of luggage shown in the booking details?
