Easier to order on website
Response from developer
Thank you for taking the time to share your feedback. We understand the difficulties you’ve experienced with applying promo codes, and we want to assure you that we are fully committed to resolving these issues as quickly as possible. If you haven’t tried the latest version yet, we invite you to give it another go: Exciting updates are on the way to make your experience even better! ✨
The shades never show up
Response from developer
Thank you so much for sharing your feedback with us. We’re really sorry for the inconvenience, but we’re happy to share that it has been fixed in recent updates. If you’re still running into any problems, we’re here to help! Please reach out to our Customer Service team with more details, so we can look into it right away: Mon–Fri, 8:00 AM–4:30 PM | 877-242-4451 | wellaonline@wellasupport.com. Thank you and we hope your experience with the app is much smoother moving forward :)
Don’t recommend
Response from developer
We’re sorry to hear about your experience with the app. We’d really like to hear more about what went wrong so we can make it better for you. Could you reach out to our Customer Service team at wellaonline@wellasupport.com. Thank you for your feedback!
Awful app
Can’t add product to chart .
Response from developer
Thank you for your feedback. We apologize for the inconvenience you experienced with the Shade Chart. We would like to inform you that the reported issue has been resolved. We kindly request that you update the app to its latest version, as this will allow you to fully enjoy the functionality of the digital shade chart :)
Makes ordering even more difficult
Response from developer
Thank you for taking the time to share your feedback. We understand the difficulties you’ve experienced with applying promo codes, and we want to assure you that we are fully committed to resolving these issues as quickly as possible. If you haven’t tried the latest version yet, we invite you to give it another go: Exciting updates are on the way to make your experience even better! ✨
Always missing shades!
Customer opinion
Hate all Wella Apps
Response from developer
Thank you for taking the time to share your feedback with us. We genuinely appreciate it and apologize for any inconvenience you experienced. The issue has been fixed, and you should be able to log in without any problems now. If you're still having trouble, please reach out to us at wellaonline@wellasupport.com — we're here to support you.
I can't add products to the cart.
Response from developer
Thanks for your feedback! We’re sorry to hear that. The issue has been fixed, and you should be able to add items to your cart now. If you still need assistance, please reach out to our customer service at wellaonline@wellasupport.com — we’re here to help!
Shade charts
Amazing Shopping Experience
Response from developer
Thank you so much for your kind words! We're thrilled you enjoy using the app to explore new shades. Your support means a lot to us. ❤️ We'll keep working to bring you the best experience possible. Thanks for being a part of the Wella community!
Great for Salon Owners!
Response from developer
Thank you so much for your wonderful feedback! We’re thrilled to hear that you find the re-order feature convenient and helpful. ❤️ Count on us to keep improving our app to ensure it remains a valuable tool for exploring the entire Wella Company portfolio.
Problem with the cart
But now I can’t add anything in the cart, tried to reinstall and still nothing.
Amazing Shopping Experience
Response from developer
Thank you so much for your kind words! We're thrilled you enjoy using the app to explore new shades. Your support means a lot to us. ❤️ We'll keep working to bring you the best experience possible. Thanks for being a part of the Wella community!
Great experience
Updates
Also the screen is very small. I would prefer the pages to fill my screen.
