The downfall
When I first started using this app, a few years ago, it already wasn't very convenient. But as the months went by, this thing is a slow burning crash in the making to the point where I can't use it at all. It's 2023, people use their phones and their applications: fix this!
Dishonest Shipping and Apathetic Customer Service
I would expect a business of this size to treat their customers with appreciation and be precise when it comes to shipping choices. When I upgrade shipping and pay for 1-3 business days, don’t give me excuses that it was a Friday afternoon order on a holiday weekend. 1-3 business days is turning out to be 6 business days. I’m very disappointed with this company.
Another thing is the app isn’t great. The INGREDIENTS section is cutoff so you can’t see the complete amount of each ingredient. Also, the app doesn’t show some punctuation as it should be, but some strange letters with symbols. It can get confusing trying to decider the text.
Another thing is the app isn’t great. The INGREDIENTS section is cutoff so you can’t see the complete amount of each ingredient. Also, the app doesn’t show some punctuation as it should be, but some strange letters with symbols. It can get confusing trying to decider the text.
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Inaccurate Shipments, Custom Support is a Waste of Time
I have been using this company for over 2 yrs. It has been increasingly going downhill throughout the last 6+ mths.
My auto ship orders have been wrong, despite phone contact. I just received an auto ship order of over $300, twice in 3 days! My payment charge is now about $700!
To exasperate this frustration, I have wasted at least 30 min on hold at various times, each time “the current wait time” has gone from 4 to 6 min., with no option for a callback. It makes no difference the time of day I have tried.
I plan to recommend to my physician to find another company where we can order supplements & still receive the minimal discount we receive from our physician.
Please consider finding another company!
My auto ship orders have been wrong, despite phone contact. I just received an auto ship order of over $300, twice in 3 days! My payment charge is now about $700!
To exasperate this frustration, I have wasted at least 30 min on hold at various times, each time “the current wait time” has gone from 4 to 6 min., with no option for a callback. It makes no difference the time of day I have tried.
I plan to recommend to my physician to find another company where we can order supplements & still receive the minimal discount we receive from our physician.
Please consider finding another company!
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Super buggy and basic
Lots of crashes and little bugs (most recent: a message in my recommended wouldn’t add to cart. Why???). Also, the autoship needs work. Why does every item ship separately? Why can’t I set up a bulk monthly autoship to save on shipping?
Does not work
Nothing is responsive to clicking
