The downfall
When I first started using this app, a few years ago, it already wasn't very convenient. But as the months went by, this thing is a slow burning crash in the making to the point where I can't use it at all. It's 2023, people use their phones and their applications: fix this!
Dishonest Shipping and Apathetic Customer Service
I would expect a business of this size to treat their customers with appreciation and be precise when it comes to shipping choices. When I upgrade shipping and pay for 1-3 business days, don’t give me excuses that it was a Friday afternoon order on a holiday weekend. 1-3 business days is turning out to be 6 business days. I’m very disappointed with this company.
Another thing is the app isn’t great. The INGREDIENTS section is cutoff so you can’t see the complete amount of each ingredient. Also, the app doesn’t show some punctuation as it should be, but some strange letters with symbols. It can get confusing trying to decider the text.
Another thing is the app isn’t great. The INGREDIENTS section is cutoff so you can’t see the complete amount of each ingredient. Also, the app doesn’t show some punctuation as it should be, but some strange letters with symbols. It can get confusing trying to decider the text.
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Inaccurate Shipments, Custom Support is a Waste of Time
I have been using this company for over 2 yrs. It has been increasingly going downhill throughout the last 6+ mths.
My auto ship orders have been wrong, despite phone contact. I just received an auto ship order of over $300, twice in 3 days! My payment charge is now about $700!
To exasperate this frustration, I have wasted at least 30 min on hold at various times, each time “the current wait time” has gone from 4 to 6 min., with no option for a callback. It makes no difference the time of day I have tried.
I plan to recommend to my physician to find another company where we can order supplements & still receive the minimal discount we receive from our physician.
Please consider finding another company!
My auto ship orders have been wrong, despite phone contact. I just received an auto ship order of over $300, twice in 3 days! My payment charge is now about $700!
To exasperate this frustration, I have wasted at least 30 min on hold at various times, each time “the current wait time” has gone from 4 to 6 min., with no option for a callback. It makes no difference the time of day I have tried.
I plan to recommend to my physician to find another company where we can order supplements & still receive the minimal discount we receive from our physician.
Please consider finding another company!
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Super buggy and basic
Lots of crashes and little bugs (most recent: a message in my recommended wouldn’t add to cart. Why???). Also, the autoship needs work. Why does every item ship separately? Why can’t I set up a bulk monthly autoship to save on shipping?
Does not work
Nothing is responsive to clicking
Terrible UI
A year ago it was much easier to use this app. But now its a very cumbersome process just to order one item from a list of items prescribed by your health provider. You have to go one by one and select 0 for anything you dont want. And unselect auto refill for every item. I will use other sites that make this easy. I've sent their support an email. They are clearly trying to make more money off of bulk orders and auto refills.
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Waste of time
Awful. My Dr recommended this platform - never been harder to try to be a customer. Email recommends using their app - nothing warns you that no payment methods are working to complete a sale through the app. Called and their support guy told me it’s a known issue and use their website. And they don’t support any payment methods that let me protect my data. Will only use them if I can’t find anywhere else to try my Dr’s recommended products. Super untrustworthy platform so far.
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Update request
I agree with the other reviewer. Not being able to customize dates on auto refill means I’ll never use it. I’d also like my password to be saved. What a pain to have to figure out what my password is every time I use the app.
Dishonest Shipping and Apathetic Customer Service
I would expect a business of this size to treat their customers with appreciation and be precise when it comes to shipping choices. When I upgrade shipping and pay for 1-3 business days, don’t give me excuses that it was a Friday afternoon order on a holiday weekend. 1-3 business days is turning out to be 6 business days. I’m very disappointed with this company.
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Horrible, especially compared to Android
The Android version of this app was perfect and worked flawlessly. The iOS version is garbage. The pillbox doesn’t update with the items I added to my subscription a while ago, and there’s no easy way to search and add new items. If I dismiss the pillbox screen it’s just a black loading screen.
Update request
I like the app but I have one request for a change. I would like to be able to change my auto-delivery to a customizable selection. Right now all I can do is “skip” the next delivery. But I want to be able to “delay” the shipment for say 3 weeks. And I don’t want to have to call someone or email and hope they read it. And wait for a response (especially since I only have 5 days before the auto-refill ships). Thank you.
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Aweful
It’s an awful app.
To bad my doctor has many supplements he wants me to use and he wants me to get it from well about but the app won’t let me sign on and the website is just as bad.
To bad my doctor has many supplements he wants me to use and he wants me to get it from well about but the app won’t let me sign on and the website is just as bad.
Loading error
Can’t load the app. Gives an error message to try again later to load pillbox... for the last week.
Great company, terrible app
Emerson Wellevate is a wonderful company and I’m grateful to have access all the nutriceuticals they carry at reasonable prices.
But their app is plagued by bugs. I’ll stick with the desktop website.
But their app is plagued by bugs. I’ll stick with the desktop website.
Frustrating app
I’m trying to add a handful of items to order and the scan feature says “scanning’ without actually scanning. Some of my items must not be available and I wish it would say “no items found” verses “searching” that never ends. I will call my order in and delete the app.
Bugs, Shipping order
Text overlays the shipping selections to where you can only select the first option at the top. Searching can also be difficult at times with the app shutting down.
Often seized
Great app when it works. Try to add something to cart, endlessly spins. Scan a barcode to reorder? Endlessly spins or finds it other days but won't add to cart. Other days app works fine. It's a dice roll if it works one day or the next
Response from developer
Hi , We’re sorry to hear of the trouble you experienced with the Wellevate app! We appreciate your feedback and have submitted it to our Web Development team. Thanks for choosing Wellevate® and have a great day!
You can’t search for products
This is great as a reorder tool for what you’ve already bought from them.
My nutritionist has other suggestions that she emailed me - so not loaded into my profile.
Looked for them in the app - including Vitamin D and...nothing.
The same products show up instantly on the website.
Please fix this!
My nutritionist has other suggestions that she emailed me - so not loaded into my profile.
Looked for them in the app - including Vitamin D and...nothing.
The same products show up instantly on the website.
Please fix this!
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Response from developer
Hi, We’re sorry to hear of the trouble you experienced with the Wellevate app! We appreciate your feedback and have submitted it to our Web Development team. Thanks for choosing Wellevate® and have a great day!
Ease of use
My practitioner ordered some of my supplements at first, and I got others from my pharmacy. When I began to use Wellevate Me, I soon realized how much easier it would be for me to order all my supplements from Emerson. I do not use the auto refill as I do not use the whole dose usually, so I order individually. I am still able to get my refills on time, and have all my supplements expenses in one place, on record, which is much more simple where I live for keeping records of my medical expenses. Great idea and I am so thankful for this practical way for me to keep up with my meds.
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Can’t sign in
I am a practitioner and just downloaded the app & tried twice to sign in, but am getting an error message Services.APIError error 2
