No gate access
Response from developer
Hi Shadhi, if the location you're storing with offers the hands-free bluetooth entry feature we would be happy to get this corrected, please stop by our office so we can troubleshoot the issue. This feature is not available at all locations currently but we're adding more all the time!
Can’t create an account
Not even connecting to my account
Great, easy to use.
Perfect app to lose your property to a lien
Now the god awful: payments, invoicing, and payment history are all an absolute disaster. When I enter my credit card information and select the auto payment feature the app will not save the credit card info; sometimes it will say “saved” but then when I reopen the app it will show that there is no payment info saved. Other times it will just immediately say “Failed to update auto payment. Please try again.”
The app will sometimes show “auto payment active” without having a credit card on file, and other times will show that a payment is overdue with a balance of $0.
The “payment history” tab on the app says “You don’t have any invoices for this store” despite the fact that the “invoice history” tabs will show that prior invoices have been paid.
Earlier this year the company threatened a lien on me of my units despite being told that auto payment was all good to go. At the time I suspected the employee who set up the account had made a mistake, but I now think that maybe he’d done it correctly and their software system choked; based on the app I believe it was likely the latter.
Anyone who understands the laws around mini storage knows that the company can seize and auction off your property if you miss a payment and don’t make your account current within a couple of months. The horrific reality about this app and the underlying billing process is that there is a very real scenario where a customer does everything right, in good faith, but the payment doesn’t go through due to a problem with the company’s software…and the customer loses their storage contents when a lien is placed and the property is sold at auction.
Even just today I checked the status of my units and it said both “Autopay Active” and “Overdue” simultaneously; in other words, they claim that autopay is active but they haven’t taken payment and my account is in arrears!
I manually entered payment information and selected the option to pay current month AND next month as well, so I could have a safety margin…and the app then ignored my instructions and only charged the current month.
At BEST this app is an embarrassment; at worst it could lead to a customer losing their property through no fault of their own.
Doesn’t work
Can’t even log in
Response from developer
Hi Atwofncbsmf, we hope this has been resolved for you. Generally this issue will arise if the email you registered with doesn't match the email on your account. Sorry for any inconvenience.
Gate opening feature does not work
Response from developer
Hi, we're sorry you've experienced some issues with the gate feature. While the majority of our customers are able to use this feature we understand that sometimes certain settings on some devices may interfere with keypad communications working correctly. We hope we can help resolve this for you in future visits.
Not impressed
Fix it and I'll update the review.
Response from developer
Hi T-Bear, we hope this has been resolved for you. If not, please reach out so we can assist. Generally when this occurs it is due to the email you registered with not matching the one on your account. Please feel free to reach out to us if you need assistance.
This app is a joke
Response from developer
Hi baxter1338, we understand that some device settings may not be set up to access the gate keypads correctly. Stop by so we can assist and help troubleshoot the issue with you.
Still waiting for the Bluetooth remote gate access to return!
Response from developer
Hi, we are actively working on ironing out a few minor bugs and you can expect everything to be back up and running soon
can’t enter username
Response from developer
HI Donovan, thanks for the feedback. Our goal is to make it easy to login to your account by using nothing but your account email, you can also utilize quick login features like facial recognition to login. We hope you'll come back and give it another try :)
Access
Response from developer
We are actively working on a few updates to correct the bluetooth gate access, we appreciate your business and will get this resolved. If you could please let the store location know you are experiencing this issue we can help troubleshoot as this is not a widespread problem.
Remote Passcide does not work anymore!
Response from developer
Hi, we are actively working on ironing out a few minor bugs and you can expect everything to be back up and running soon
Great app
So Convenient!
Response from developer
That's so great to hear! The bluetooth gate access feature is great, especially on those rainy days. Thanks for taking the time to let us know how it's working for you and thanks for storing with us!
New App
Response from developer
Thanks for letting us know, we're glad to hear it makes managing your account easy!
Need more convince
Response from developer
Hi , thanks for leaving us feedback. You can link multiple accounts on the app to see all your invoices and make your payments. If you need any help please reach out to us.
