The Best
By far the best in town and using the App is effortless.
Fairly decent service, a few letdowns
App and service are fairly decent and reliable. Unfortunately there’s occasionally drivers that will either accept your job 10-15 minutes before actually making their way towards you, and others that sometimes overcharge you.
Drivers
The majority of the driver will wait for you to cancel just to get easy money absolutely ridiculous
40+ minutes late
I’ve had to wait 40+ minutes for my taxi at Gatwick Airport, had to call several times and was even asked to pay more than the fixed price on the app. Terribly disappointing.
Amount to pay
Most of the times my driver needs to call the office to find out the price . Some times this delays me and miss my train. It’s right for the client to know the price also in advance.
Drivers are lovely and kind
Drivers are lovely and kind
Mr
The drivers have their own method of scamming people. Western cars drivers are scammers bunch of criminals.
Great service
10/10
Recommend
Very easy to book, payment in app available. Drivers are reliable and prompt. There is option for pre booking which is very handy. Very pleased.
Good app which shows where driver is
Would be good to have a chat facility
App not great for airport or address details
The app wouldn’t let me put in my accurate address (a house name that didn’t appear in the drop down at all).
When getting picked up from Gatwick they didn’t assign the driver until I called to ask why my cab was late.
Drivers always great and professional. Will stick to phoning and getting WhatsApp notifications.
When getting picked up from Gatwick they didn’t assign the driver until I called to ask why my cab was late.
Drivers always great and professional. Will stick to phoning and getting WhatsApp notifications.
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Highly recommend.
So easy to book and adjust your booking as required online. Driver arrived promptly, gave notice of arrival, was friendly. I would highly recommend.
Brilliant!
What a great service from pick up to drop off
Best taxi ever
Very reasonable price.always on time never delay very nice driver recommend taxi company in Surrey Gatwick area
Inaccurate and buggy
Two very important things for a taxi app, location and payment, both don’t work properly. Won’t take apple pay or card payments, even when they have an option for it. Drivers don’t use same map the app, so always trouble finding you and finding your destination. Nice drivers though.
Fantastic Taxi Service
Always providing a quality, friendly and Covid secure service. Used Western since I moved to Lingfield and they are top notch.
Service is Terrible
Waited 20 minutes for a cab to show up that said three minutes away the whole time. Called up and asked where the driver was and I was told he is three minutes away. And 25 minutes later I call the driver who said to me “I’m at home, I’m not working today” great service 👍🏻
Not impressed
The taxi was late. The car smelled of sweat. The partition window was covered with finger prints
