Difficult to add promo code
I had to download the app, skip the first option to pay, enter all my billing information, and only then was I able to enter the promo code for free shipping. It should have been available on the first checkout screens.
Nobody charges shipping
Good products but come on - charging shipping to send it to the store when you don’t even carry it on site. Not cool
Shipping
In this day and age for shipping prices. $20 feels like a lot for a pack of 4 plates and serving platter. Great products but rip off in shipping.
Web site is a disaster
I have been a W&S customer for decades. Your website has devolved into an impossible, counter-intuitive mess, which often just doesn’t work. I ultimately made the purchase, but it took hours and should have been minutes. You should invest in a better, simpler site. I won’t use it again until you do.
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Bad app experience
Can’t sign in, won’t send a password update.
Slow slow slow.
This app is so slow and it took forever to process my order because every time I’d put something in my cart and go to check out, then it was gone. So frustrating. I only got 2 things and I wanted to spend more money but ur app would not let me. 😢
Inventory Misleading
I find it frustrating in this day and age of computers how items are always shown as available, but when you get to the final stages of processing your order you're told items in your cart are no longer available. Why aren't they displayed as no longer available on the shopping pages when clearly the system knows it isn't. 🤷🏼♂️
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Family Gift
Website glitchy, but reloading worked
Shipping
Your shipping prices are very high. When I was going to place an order and I used your FREESHIP, I only got $5.00 off and $20.00 was added to my shipping. The FREESHIP was only for certain items. If you add other items the shipping will be $20.00 - $30.00. With my order of 3 aprons, the site states I saved $20.00 on shipping. That doesn’t seem right. When I was going to order other items besides the aprons, the site stated I was saving $5.00. I won’t be driving for an hour with traffic for the other items I wanted to purchase at one of your stores. I love your products, but won’t pay $20-$30 for shipping.
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Stolen payment
Session expired but card still charged
Kitchen
Knives
$20 shipping ???
You should show the shipping charge BEFORE a person has to finalize their order. I won’t shop WS again
Espresso Machine
I ordered an espresso machine which wasn’t working properly. I took it to our store in Tulsa, to return it. The associate lperry, I think her name is Lois, was friendly, efficient, and helpful. I appreciate the customer service very much.
From Kitchen Must Haves to Holiday Favs
WS literally has all the things you need and the things you didn’t realize you needed. They have been my go to for gifts, the holidays and my kitchen for decades. I’m a lifelong shopper and proud of it🤗
Exceptional
Bought numerous items from the store and online. High quality is always their #1 priority!
ONE OF THE BEST HOME STORES
THANK YOU SO MUCH FOR YOUR ARRANGEMENTS:
YOUR CLASS;
YOUR FAMILY ATTTITUDE,
AND YOUR HONOR
YOUR CLASS;
YOUR FAMILY ATTTITUDE,
AND YOUR HONOR
Changing password
Tried over and over again to sign in my account even forgot password was used to no avail. Last time I order from WS
App sucks!
I can’t even get my password changed. The app stinks, and I have no idea where my order is being shipped to because I placed the order without asking for a shipping address
Had to set up a new account
Love the products but super frustrating that I had to start a new account with a new email I already had an account when I tried to login with my email. It said my email wasn’t valid. I requested to set up a new email three times but never received the email to them proceed with that.
Great Selection
I love William Sonoma, they have a great selection, I purchased the green pan's and Breville cream & gold collection-they are beautiful
