Terrible experience! Refuse to provide refund! Beware!
Response from developer
Hello! Thank you for reaching out to us. We deeply regret the inconvenience and frustration you encountered during your recent car rental booking through our app. We sincerely apologize for the issues you faced and the subsequent lack of satisfactory customer service. We understand the importance of having a reserved vehicle available upon arrival, and we apologize for the unavailability of the specific car you had booked and prepaid for. We strive to provide a seamless experience, and we recognize that we fell short of meeting your expectations in this regard. We apologize for any delays or difficulties you may have encountered in our email correspondence. Our customer service team strives to provide prompt and efficient responses, and we apologize for any shortcomings in this area. We take your feedback seriously and will address this matter internally to improve our response times and communication. We genuinely appreciate your feedback and will utilize it to enhance our services and avoid similar situations in the future. While we understand your disappointment, we hope you will reconsider and give us another opportunity to provide you with the seamless and reliable car rental experience you deserve. Best regards, Rachel from Wisecars








