Penny pinchers
Unprofessional
Would not recommend
Don’t even attempt
Can’t cancel my subscription, stupid rules.
Like about 95%
Otherwise, very useful app for field techs and office staff on the go.
Response from developer
Thank you for your feedback, Robynntroy! Hi Robynntroy, thank you so much for the review and for trusting Workiz to power your fire protection business! We are thrilled to hear that our app is a useful tool for both your field techs and office staff. We truly appreciate the detailed feedback, as it helps us push that "95%" to a full 100%. Regarding your points: Client Icon Issue: We’re sorry to hear about the app getting stuck on that page. We want to look into this immediately. Please ensure you have the latest update installed, or reach out to us at support@workiz.com so our technical team can investigate why the screen is freezing for you. Files by Client: This is a fantastic suggestion! We understand how helpful it would be to access documents at the client level rather than just by the job. I’ve shared this directly with our Product Development team for future updates. Thank you for helping us make Workiz better every day. We’re glad to have you with us! The Workiz Team
Garbage
Restricts access to customer information
Slow
Good
Fake discount
They will scam you
I signed up expecting to try the platform for one month, but I found it far less user-friendly than advertised. When I called to cancel, I was told that I had supposedly agreed to a one-year contract — something I was never made aware of and would never have agreed to.
Workiz informed me that they will continue charging my account for the rest of the year, despite my immediate cancellation request. This feels extremely misleading and unfair.
In my opinion, this company is not trustworthy. They rely on confusing agreements that an average person would need a lawyer to understand. Use caution before signing up.
About the money that’s all
Workiz is great!
Cons
Best Field Service Software
This comes from a Director of Acquisitions that has built a Crm from scratch. They did amazing with Workiz still use it to this day I have multiple accounts. 5 out of 5 stars.
Response from developer
Thank you so much for your amazing review and for being a longtime Workiz user. We’re thrilled to hear that both our free and premium features have been convenient and easy to use, especially coming from someone with your experience building a CRM from scratch. It’s great to know that Workiz continues to be a reliable tool for managing multiple accounts and streamlining your operations. Thanks again for choosing Workiz!
Issue with expenses
Cancel subscription
For the past two months, I’ve been trying to stop the billing. Even after changing my credit card, Workiz somehow managed to continue charging me — now for the second month in a row. I canceled the subscription twice, but the system kept issuing new invoices and charging a different card, even though the original subscription should have already been deactivated.
Customer support is ignoring the problem, and the whole experience feels like an intentional effort to make cancellation difficult in order to keep charging customers.
I strongly do not recommend using Workiz. It’s a problematic platform with questionable billing practices and poor customer service.
Response from developer
We're sorry to hear you're experiencing issues with Workiz regarding the cancellation process, billing concerns, and the support you received. We completely understand how frustrating it must be to feel like you're being charged unfairly and not getting the assistance you need. We’d love to proactively reach out and help resolve the problem, but unfortunately, the App Store platform doesn’t share user contact information with us. Customer response is our number one priority, so please email us at: reviews@workiz.com with details about the issue you're facing, along with your full name and contact info. Our team will look into this matter urgently and work to make things right. Kind regards, The Workiz Team
