Unprofessional
Cancelled my subscription with no notice. As you contractors know we are very valuable and sensitive tax information entrusted to store in this app. Sending invoices every week. We cannot afford to lose valuable information or be held up for a week. Terrible business. We should be paid for using this app. !!!CAUTION!!!!!
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Would not recommend
We had used Workiz for about a year or two for some of our businesses and had two accounts. We switched to a better alternative that was considerably cheaper and offered more. I canceled one of our accounts out, but the other one I completely forgot about and they were still billing at 199 a month. After requesting to cancel at the end of July, the first person said that they would refund if another payment was taken out. Second person who called to basically ask why we are leaving and to say they have a 30 day period, That helps us gather information before they are allowed to cancel and will not refund any money. The bothersome part is the communication on their side. As well as the CRM isn’t extremely user-friendly I have a dozen I’d recommend in place.
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Don’t even attempt
This is by far the worst platform and service out there ! There is absolutely no help or onboarding ! Save your time and find something else !
Can’t cancel my subscription, stupid rules.
Workiz took our money for an annual plan even though we asked to cancel our account. We would like to request a refund. Your team hasn't been responding to us since April 28th regarding the account cancellation. We would like to immediately receive a refund and get our account cancelled.
Like about 95%
Enjoying using the app for our fire protection business, however when I click on the clients icon, the app gets stuck on that page and I can’t go back to the home screen , so I have to close out of the app entirely. Also, would be nice to have “files” or “documents” accessible on the app by client, not just by the job.
Otherwise, very useful app for field techs and office staff on the go.
Otherwise, very useful app for field techs and office staff on the go.
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Garbage
Garbage app always freezes and crashes waste of time
Restricts access to customer information
If you don’t have an active paying account with this company they will not let you access customer information on mobile. Keep in mind you can do everything that this app can do and more with QuickBooks for hundreds less per month, which is what I use now. Do not bother.
Slow
My only complaint is how so slow the app is adding products to jobs. It takes 10-20 seconds to search a part.
Good
Good
Fake discount
I received emails saying that the promotion would end soon, but there was no discount in my personal account. No one responded to me or helped me in support. They just teased me with these discounts, but these discounts are only in the picture. In fact, I didn't have any discounts in my personal account
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They will scam you
I strongly recommend against using Workiz.
I signed up expecting to try the platform for one month, but I found it far less user-friendly than advertised. When I called to cancel, I was told that I had supposedly agreed to a one-year contract — something I was never made aware of and would never have agreed to.
Workiz informed me that they will continue charging my account for the rest of the year, despite my immediate cancellation request. This feels extremely misleading and unfair.
In my opinion, this company is not trustworthy. They rely on confusing agreements that an average person would need a lawyer to understand. Use caution before signing up.
I signed up expecting to try the platform for one month, but I found it far less user-friendly than advertised. When I called to cancel, I was told that I had supposedly agreed to a one-year contract — something I was never made aware of and would never have agreed to.
Workiz informed me that they will continue charging my account for the rest of the year, despite my immediate cancellation request. This feels extremely misleading and unfair.
In my opinion, this company is not trustworthy. They rely on confusing agreements that an average person would need a lawyer to understand. Use caution before signing up.
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About the money that’s all
That’s why I haven’t signed up with this service. They’re all the same the money first then you pick the box as you go from us just like you we work for a living you sit behind a desk and take money from people called steal
Workiz is great!
Minor bugs but never an issue the app works great just as intended they make cc processing easy everything organized. I would highly recommend for service businesses.
Cons
Don’t have separate apt line in address
Best Field Service Software
This software is amazing, I’ve been using it for years! It’s convenient and easy to use, the free features and the premium features separate Workiz from the rest of the pack.
This comes from a Director of Acquisitions that has built a Crm from scratch. They did amazing with Workiz still use it to this day I have multiple accounts. 5 out of 5 stars.
This comes from a Director of Acquisitions that has built a Crm from scratch. They did amazing with Workiz still use it to this day I have multiple accounts. 5 out of 5 stars.
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Issue with expenses
After last update I can’t add my expenses in Cost. Why?
Cancel subscription
I am extremely disappointed with the Workiz platform. Their cancellation policy is completely non-transparent — there are no clear instructions in the user interface, the cancel option is hidden, and live chat agents refuse to resolve the issue promptly.
For the past two months, I’ve been trying to stop the billing. Even after changing my credit card, Workiz somehow managed to continue charging me — now for the second month in a row. I canceled the subscription twice, but the system kept issuing new invoices and charging a different card, even though the original subscription should have already been deactivated.
Customer support is ignoring the problem, and the whole experience feels like an intentional effort to make cancellation difficult in order to keep charging customers.
I strongly do not recommend using Workiz. It’s a problematic platform with questionable billing practices and poor customer service.
For the past two months, I’ve been trying to stop the billing. Even after changing my credit card, Workiz somehow managed to continue charging me — now for the second month in a row. I canceled the subscription twice, but the system kept issuing new invoices and charging a different card, even though the original subscription should have already been deactivated.
Customer support is ignoring the problem, and the whole experience feels like an intentional effort to make cancellation difficult in order to keep charging customers.
I strongly do not recommend using Workiz. It’s a problematic platform with questionable billing practices and poor customer service.
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Worsest service
don’t suggest to anyone unreasonable expensive and they never on your side but dont forget to charge you for everything I’m done
Bad customer service
Bad customer service they wanna charge you upfront, but don’t give you customer service. They also lie about the things that you can get the Services. That I needed to have contracts and I needed to have the functionality to have lawn items with additional items so a customer can pick the service and have add-ons with it. I spent over two or three months trying to get that correct and they did nothing besides keep passing me around so they lie about the features that they have. Contract signing and some more.
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Very expensive
Very very expensive price. Also they can give you a small discount, but on the condition that if you refuse their services before the end of the year, they will automatically deduct several thousand dollars from my credit card!!!
