CallRail vs Workiz Field Service Software
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CallRail
Manage calls, texts, and forms from your business tracking number on the go. Engage leads instantly, qualify them with notes and tags, and access real-time insights and AI-powered call summaries.
- Send and receive text messages
- Manage calls on the go
- Add tags, values, and notes to leads
- View dashboard metrics
- AI-powered call summaries
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Take the power of CallRail with you everywhere, so you never miss an opportunity. With CallRail’s mobile app, you can monitor key insights and manage calls, texts, and forms while on the go. Engage leads instantly with text messaging -Send and receive text messages directly in the app from the CallRail tracking number of your choice. Make and manage calls on the go -Connect with leads at the right moment by managing calls within the app. Qualify leads and stay organized -Add tags, values, and notes to track lead quality and capture important details about every interaction. Access actionable insights -View high level metrics with our new dashboard and get call summaries with AI-powered Premium Conversation Intelligence™ so you can respond faster. Empower your business with real-time insights and seamless communication, all from your mobile device.
Workiz Field Service Software
Manage field service jobs, customer communications, and daily schedules from anywhere. This app synchronizes with its platform to provide real-time updates for teams and streamline operations for faster job completion and improved customer satisfaction.
- Job management from the field
- Real-time team synchronization
- Customer communication management
- On-the-go scheduling
- Streamlined business processes
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Manage jobs from the field and keep track of your business no matter where you are with our easy-to-use mobile app Control your business from the road You can manage communications between techs and customers, review daily jobs, and handle administration wherever you are. Fully align with your team With the fully synchronized app and platform, your techs and dispatchers all get updated about new jobs and schedule changes in real-time. On-the-go job management Streamline your processes and keep your teams organized so they get their jobs done faster and keep your customers happy. Download the Workiz app today!
Screenshots
Verdict
CallRail and Workiz Field Service Software both sit at 4.6 stars, but that hides the real split: 32% of Workiz Field Service Software's written reviews are positive against 10% of CallRail's. Workiz Field Service Software also leads on ratings volume (2.2K vs 37) and update cadence (weekly vs every 3 weeks). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.6 for CallRail against 4.6 for Workiz Field Service Software. That said, the two scores are not equally well evidenced: Workiz Field Service Software has 2.2K ratings behind it against 37, so its average is the more settled of the two. Written reviews are what separate them: 10% of CallRail's written reviews are positive against 32% of Workiz Field Service Software's.
CallRail ships an update every 3 weeks, Workiz Field Service Software weekly. The most recent releases landed on September 23, 2026 and September 24, 2026 respectively.
| Parameter | CallRail | Workiz Field Service Software |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (37 ratings) — better | 4.6 (2.2K ratings) |
| Positive reviews | 10.0% of reviews | 32.3% of reviews — better |
| Number of ratings | 37 | 2.2K — better |
| Update frequency | Every 3 weeks | Weekly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Freemium |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 17.0 | 17.0 |
| Further details — not scored | ||
| Size | 48 MB | 199 MB |
| Age rating | 4+ | 4+ |
| Developer | CallRail, Inc. | Send A Job Inc |
Customer experience
CallRail
Workiz Field Service Software
Bugs and requests
CallRail
Not enough reviews yet to summarise bugs or requests.
Workiz Field Service Software
Reported bugs
5 issues- Missed calls and notifications
- Syncing and connectivity issues
- Crashing and freezing
- Invoicing and payment problems
- Scheduling and calendar bugs
Requested features
5 requests- Separate apartment line in address
- Ability to log in on multiple devices
- Landscape mode for iPad
- Lunch break button
- Tip option for customers
In-app purchases
CallRail
No in-app purchases
Workiz Field Service Software
No in-app purchases
Questions
Is CallRail free?
Is Workiz Field Service Software free?
Which has better reviews, CallRail or Workiz Field Service Software?
Do CallRail or Workiz Field Service Software have ads?
Which is updated more often, CallRail or Workiz Field Service Software?
Other comparisons
