Comparison

CallRail vs smrtPhone

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

CallRail

Manage calls, texts, and forms from your business tracking number on the go. Engage leads instantly, qualify them with notes and tags, and access real-time insights and AI-powered call summaries.

Highlights
  • Send and receive text messages
  • Manage calls on the go
  • Add tags, values, and notes to leads
  • View dashboard metrics
  • AI-powered call summaries
Features
Read full description

Take the power of CallRail with you everywhere, so you never miss an opportunity. With CallRail’s mobile app, you can monitor key insights and manage calls, texts, and forms while on the go. Engage leads instantly with text messaging -Send and receive text messages directly in the app from the CallRail tracking number of your choice. Make and manage calls on the go -Connect with leads at the right moment by managing calls within the app. Qualify leads and stay organized -Add tags, values, and notes to track lead quality and capture important details about every interaction. Access actionable insights -View high level metrics with our new dashboard and get call summaries with AI-powered Premium Conversation Intelligence™ so you can respond faster. Empower your business with real-time insights and seamless communication, all from your mobile device.

About

smrtPhone

This mobile app integrates your cloud-based phone system with your CRM, enabling seamless calling, texting, and contact management from your device. It logs all communication, allows for call notes, and offers advanced sales features to accelerate your sales cycle and enhance customer relationships.

Highlights
  • CRM contact list sync
  • SMS/MMS messaging with CRM logging
  • Call logging and recording
  • In-call notes sync
  • Call disposition tracking
  • Multiple Caller ID options
  • Text and voicemail inbox access
Read full description

smrtPhone is a full featured, cloud based phone system that allows you to make more calls, send more texts, and close more deals. With smrtPhone, your phone system becomes a fully integrated part of your CRM, accelerating your sales cycle, and improving customer relationships. With no forced long-term contracts, a powerful 4-line auto-dialer, advanced Pro features, and pay-as-you-go pricing, smrtPhone is the clear choice for sales-driven businesses. Now you can bring power of smrtPhone to your mobile device. Use the smrtPhone Mobile App to: > Sync your full CRM contact lists so every contact is available from your handheld device > Send text messages (SMS and MMS) to any contact and have it automatically log in your CRM > Make and receive calls and have call data effortlessly tracked, including call recordings > Take notes during/after your call and have them automatically sync to the contact record > Choose from existing call dispositions to mark call outcomes and trigger CRM automations > Easily switch between phone number Caller IDs to ensure you call from the correct phone line > Access your text and voicemail inboxes for individual users and groups > Sync call information (including recent call logs) across platforms, web and mobile IMPORTANT: smrtPhone’s mobile app requires an existing smrtPhone account. DISCLAIMERS: Call quality can be affected by the strength of your internet/4G/5G/LTE connection. Please ensure you have a strong signal or internet connection to achieve best results. Emergency calling may not be available for your number or region.

Screenshots

CallRail4 screens
smrtPhone4 screens

Verdict

The call

The clearest difference is ratings volume: smrtPhone at 1.4K against CallRail's 37. smrtPhone also leads on review sentiment (25% vs 10%). On price, rating, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.6 for CallRail against 4.6 for smrtPhone. That said, the two scores are not equally well evidenced: smrtPhone has 1.4K ratings behind it against 37, so its average is the more settled of the two. Written reviews are what separate them: 10% of CallRail's written reviews are positive against 25% of smrtPhone's.

UpkeepUpdate frequency

CallRail ships an update every 3 weeks, smrtPhone fortnightly. The most recent releases landed on September 23, 2026 and September 22, 2026 respectively.

Scorecard2 real differences · 8 level
CallRail versus smrtPhone: the parameters behind the verdict, then further details
ParameterCallRailsmrtPhone
PriceFreeFree
Rating4.6 (37 ratings) — better4.6 (1.4K ratings)
Positive reviews10.0% of reviews24.5% of reviews — better
Number of ratings371.4K — better
Update frequencyEvery 3 weeksFortnightly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreemiumFree with in-app purchases
DevicesiPhone, iPadiPhone, iPad
Requires iOS17.016.0 — better
Further details — not scored
Size48 MB54 MB
Age rating4+17+
DeveloperCallRail, Inc.smrtStudio Global Inc.

Customer experience

CallRail

All ratings37 ratings
Positive89.2%
Neutral0.0%
Negative10.8%
Written reviews80 reviews
Positive10.0%
Neutral6.3%
Negative83.8%

smrtPhone

All ratings1,397 ratings
Positive89.3%
Neutral2.9%
Negative7.8%
Written reviews53 reviews
Positive24.5%
Neutral5.7%
Negative69.8%

Bugs and requests

CallRail

Not enough reviews yet to summarise bugs or requests.

smrtPhone

Reported bugs

4 issues
  • Constant log-outs and sign-in issues
  • Incorrect caller ID information
  • Inability to adjust notification settings
  • Syncing and integration problems with Podio

Requested features

4 requests
  • Add group messaging capability
  • Improve contacts management and search
  • Allow image/file sharing from website
  • Enhance notification and call handling

In-app purchases

None

CallRail

No in-app purchases

None

smrtPhone

No in-app purchases

Questions

Is CallRail free?
CallRail is free to download, with no in-app purchases.
Is smrtPhone free?
smrtPhone is free to download, with no in-app purchases.
Which has better reviews, CallRail or smrtPhone?
CallRail is rated higher. CallRail averages 4.6 out of 5 from 37 ratings, while smrtPhone averages 4.6 from 1.4K ratings.
Do CallRail or smrtPhone have ads?
Neither CallRail nor smrtPhone shows ads.
Which is updated more often, CallRail or smrtPhone?
CallRail ships an update every 3 weeks, and smrtPhone fortnightly. Most recently, CallRail was updated on September 23, 2026 and smrtPhone on September 22, 2026.

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