CallRail vs smrtPhone
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CallRail
Manage calls, texts, and forms from your business tracking number on the go. Engage leads instantly, qualify them with notes and tags, and access real-time insights and AI-powered call summaries.
- Send and receive text messages
- Manage calls on the go
- Add tags, values, and notes to leads
- View dashboard metrics
- AI-powered call summaries
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Take the power of CallRail with you everywhere, so you never miss an opportunity. With CallRail’s mobile app, you can monitor key insights and manage calls, texts, and forms while on the go. Engage leads instantly with text messaging -Send and receive text messages directly in the app from the CallRail tracking number of your choice. Make and manage calls on the go -Connect with leads at the right moment by managing calls within the app. Qualify leads and stay organized -Add tags, values, and notes to track lead quality and capture important details about every interaction. Access actionable insights -View high level metrics with our new dashboard and get call summaries with AI-powered Premium Conversation Intelligence™ so you can respond faster. Empower your business with real-time insights and seamless communication, all from your mobile device.
smrtPhone
This mobile app integrates your cloud-based phone system with your CRM, enabling seamless calling, texting, and contact management from your device. It logs all communication, allows for call notes, and offers advanced sales features to accelerate your sales cycle and enhance customer relationships.
- CRM contact list sync
- SMS/MMS messaging with CRM logging
- Call logging and recording
- In-call notes sync
- Call disposition tracking
- Multiple Caller ID options
- Text and voicemail inbox access
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smrtPhone is a full featured, cloud based phone system that allows you to make more calls, send more texts, and close more deals. With smrtPhone, your phone system becomes a fully integrated part of your CRM, accelerating your sales cycle, and improving customer relationships. With no forced long-term contracts, a powerful 4-line auto-dialer, advanced Pro features, and pay-as-you-go pricing, smrtPhone is the clear choice for sales-driven businesses. Now you can bring power of smrtPhone to your mobile device. Use the smrtPhone Mobile App to: > Sync your full CRM contact lists so every contact is available from your handheld device > Send text messages (SMS and MMS) to any contact and have it automatically log in your CRM > Make and receive calls and have call data effortlessly tracked, including call recordings > Take notes during/after your call and have them automatically sync to the contact record > Choose from existing call dispositions to mark call outcomes and trigger CRM automations > Easily switch between phone number Caller IDs to ensure you call from the correct phone line > Access your text and voicemail inboxes for individual users and groups > Sync call information (including recent call logs) across platforms, web and mobile IMPORTANT: smrtPhone’s mobile app requires an existing smrtPhone account. DISCLAIMERS: Call quality can be affected by the strength of your internet/4G/5G/LTE connection. Please ensure you have a strong signal or internet connection to achieve best results. Emergency calling may not be available for your number or region.
Screenshots
Verdict
The clearest difference is ratings volume: smrtPhone at 1.4K against CallRail's 37. smrtPhone also leads on review sentiment (25% vs 10%). On price, rating, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.6 for CallRail against 4.6 for smrtPhone. That said, the two scores are not equally well evidenced: smrtPhone has 1.4K ratings behind it against 37, so its average is the more settled of the two. Written reviews are what separate them: 10% of CallRail's written reviews are positive against 25% of smrtPhone's.
CallRail ships an update every 3 weeks, smrtPhone fortnightly. The most recent releases landed on September 23, 2026 and September 22, 2026 respectively.
| Parameter | CallRail | smrtPhone |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (37 ratings) — better | 4.6 (1.4K ratings) |
| Positive reviews | 10.0% of reviews | 24.5% of reviews — better |
| Number of ratings | 37 | 1.4K — better |
| Update frequency | Every 3 weeks | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free with in-app purchases |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 17.0 | 16.0 — better |
| Further details — not scored | ||
| Size | 48 MB | 54 MB |
| Age rating | 4+ | 17+ |
| Developer | CallRail, Inc. | smrtStudio Global Inc. |
Customer experience
CallRail
smrtPhone
Bugs and requests
CallRail
Not enough reviews yet to summarise bugs or requests.
smrtPhone
Reported bugs
4 issues- Constant log-outs and sign-in issues
- Incorrect caller ID information
- Inability to adjust notification settings
- Syncing and integration problems with Podio
Requested features
4 requests- Add group messaging capability
- Improve contacts management and search
- Allow image/file sharing from website
- Enhance notification and call handling
In-app purchases
CallRail
No in-app purchases
smrtPhone
No in-app purchases







