Slow at best
It feels like with every update the app gets less responsive. It takes forever for the data to sync with the cloud (yes, even with a strong WiFi connection), and heaven forbid your login times out and you have to sign back in. After this most recent update my app won’t even open.
The actual app use itself is…okay. The sketching is difficult to do anything more than drop a room in and the estimate writing is not fluid. If you’re doing a claim with any complexity the app is not going to serve you well.
For the most part I only utilize the app to upload pictures directly into a claim, which is a small time saver.
The actual app use itself is…okay. The sketching is difficult to do anything more than drop a room in and the estimate writing is not fluid. If you’re doing a claim with any complexity the app is not going to serve you well.
For the most part I only utilize the app to upload pictures directly into a claim, which is a small time saver.
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Horrible company ran by insurance companies
Horrible company owned by insurance companies working together to take advantage of the contractor. Stay away from
Poor quality
Takes too long to open up and frequently crashes
Lose internet? Lose all your work
If you have any interruptions to your cellular service. Say goodbye to all your work photos and sketch. App takes forever to load. Expect to stand around waiting for the app to finally load so then you can do your job.
Timely uploads
The sync times for the app and the cloud are very slow. Repetitive cues that connection has timed out make it very tedious to get projects uploaded.
One star for a reason.
The system asked when lugging in if I could review this product.
I have no options in my line of work to use another estimating app/service. The problems that are encountered on this system for the over 3k per year cost is deplorable. However, they have a monopoly on it. So… here we are. Enjoy your app. It’s all your offered. Unless you’re working with a carrier that uses symbility. Which you probably don’t.
I have no options in my line of work to use another estimating app/service. The problems that are encountered on this system for the over 3k per year cost is deplorable. However, they have a monopoly on it. So… here we are. Enjoy your app. It’s all your offered. Unless you’re working with a carrier that uses symbility. Which you probably don’t.
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User
Shuts down multiple times during use and has to be restarted.
Xactmate
Great applications but sometimes quirky
Easy to use
Mobile app is excellent. Signing on every time is a little hassle.
Corrupt Photos
Several times I’ve experienced corrupted photos once returning home after an inspection. I’ve had to start using my phones native camera app and then upload them via computer at home. Incredibly frustrating when you schedule, drive to and complete inspections to come home and find your photos are corrupted from within the app. And they charge over $300/month for the subscription.
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Slow loading
Overall, it’s a helpful app, but it drives me absolutely nuts that it shuts down randomly, and then it takes so long to load. Take several minutes while I’m on site sometimes. Drives me bonkers.
Estimator
Good program , I love it , just wish it had more tutorials on very deferential roofs to watch other then that this program is awesome, I understand that I am new and learning as I go , this program has a lot and I’m learning with it to.
Turned to Scamming
Last time I ordered a 3 months was online through their old system. They changed systems and looped me into a renewal I never agreed to and charged another $900 for a period I didn’t agree to or log in once. No invoices mention a renewal agreement and they can’t show me where I agreed to it. Sad they treat long time customers like that.
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Horrible after update.
Always been buggy, but the 2 factor authentication is obnoxious. It doesn’t remember devices and if there is an issue with the email server you can’t login.
Adjuster
This has to be the greatest breakthrough in claim handling history. Pretty easy to use and you can increase your claims cycle time. It is truly a game changer that Xactimate is consistently improving to meet adjusters needs. I cannot express how awesome it is but something you need to try for yourself. Ar sketch will have u leaving the tape measure and notebook in the car. Don’t take my word for it and try it for yourself.
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Great
Great
Overpriced, glitchy, and outdated – avoid if possible
I’ve been using Xactimate and honestly can’t understand how they get away with charging $300/month for software that barely works. Certain features only work depending on the device you’re using. They say you should use an Apple device for sketches, but then you need a Microsoft device to work on the desktop version. The Apple app doesn’t even have the same features as the desktop, so you’re constantly switching devices to complete a simple estimate.
The sketch portion alone will make you pull your hair out. You’ll find yourself redoing the sketch 800 times because of glitches and issues with their software. And to add insult to injury, if you need technical support to fix their problems, they charge you for that too. They literally charge for everything and anything.
When you ask them what to do about the endless sketch issues, their solution is to tell you to use a third-party service – which costs even more money. There is zero real support and zero practical training. They just offer some prerecorded videos that don’t actually help.
If you can avoid using this software, I highly recommend it. It’s a shame that with today’s technology they can’t create a program that runs seamlessly on a single device, yet they gouge customers because they hold the market hostage due to lack of competition. Someone needs to come up with software that puts this outdated technology to shame.
The sketch portion alone will make you pull your hair out. You’ll find yourself redoing the sketch 800 times because of glitches and issues with their software. And to add insult to injury, if you need technical support to fix their problems, they charge you for that too. They literally charge for everything and anything.
When you ask them what to do about the endless sketch issues, their solution is to tell you to use a third-party service – which costs even more money. There is zero real support and zero practical training. They just offer some prerecorded videos that don’t actually help.
If you can avoid using this software, I highly recommend it. It’s a shame that with today’s technology they can’t create a program that runs seamlessly on a single device, yet they gouge customers because they hold the market hostage due to lack of competition. Someone needs to come up with software that puts this outdated technology to shame.
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SCAM PROGRAM
I signed up for this program to do insurance work. I signed up for a month basis of $200 a month after the month ran out the program allowed me to keep using it. They continue to charge me for those services even without me agreeing to it they have my card on file, but couldn’t charge my card because I did not agree to it. Every winter I shut down and start back up in the summer I had noticed they tried to charge me for 200+ days of service that I did not use. I called the company. It is almost impossible to get a hold of anybody, but when I finally did, the manager basically told me oh well pay the bill you opened the app not that you created new tickets, but that you opened the app. So therefore the app was used I explained that I was willing to pay for two extra months because I know that I opened the app and sent out the created reports to insurance companies, but other than that, I did not touch their service and then I would also like to pay for an additional six months on top of paying for those two months. The manager, then began to to be extremely rude and extremely aggressive stating she was gonna go in and make sure that she deleted every account that I created from this day forward. And that no matter what I did, I was going to pay them for a service. I did not use so in all I will not use exact again. There is plenty of report programs out there to use find a better one. And they lost out on $1600 to argue with me over 200 instead of doing the right thing by a customer and signing me up for six months on the spot they were determined to try to keep an additional $200 on my bill. Now I will not be paying the bill at all. I have a new CRM that includes this program incorporated into it. Very sad how this company treats their customers. I will never recommend exact again.
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Will not fix
I have message support or given feedback over and over and they won’t do anything about it.
I thought this app was continually crashing maybe because I had an old phone but I got a brand new one and it CONTINUALLY crashes. I send message after message asking them to fix it but they will not.
Now the LIDAR is not working. Deleted the app from my phone and reinstalled it and it’s still not working!
To pay over $2k a year for extra features that do not work is criminal.
I thought this app was continually crashing maybe because I had an old phone but I got a brand new one and it CONTINUALLY crashes. I send message after message asking them to fix it but they will not.
Now the LIDAR is not working. Deleted the app from my phone and reinstalled it and it’s still not working!
To pay over $2k a year for extra features that do not work is criminal.
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Poorly trained customer service
Constantly receive bad information from customer support
