Really inconvenient
So you’re telling me, if my phone turns off, I have no data, or I don’t have my phone I can’t enter a gym I’m paying £15 a month for? Surely there’s a better solution. Maybe personal codes that you can only use once per day? That would be a much better solution.
Love the gym and staff but the app is so bad
I can’t even sign in, I am putting in the correct email address, although, it’s saying my password is wrong. I request an email to change my password, it says follow the link but the link isn’t highlighted and when I type it in it’s not valid. Extremely frustrating
Useless
Used the app with no issues for months tried using it today and it has logged me out, when trying to log back in says username/password incorrect used the change password and changed can log in through the website but app still showing incorrect username/password. What is the point in the app if it doesn’t let you log in total waste of time!!!
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Absolutely useless app
Old app was much better than this useless one, can you bring back the old one where we can track our activity and progress, spend some money on the app at least
Shocking.
Before today I hadn't used the gym or app since covid-19 appeared and can say I am honestly shocked at how poor things have become! Had no idea the gym had been bought over, no idea the app had changed and no idea how poor things had become. The new “app” shows what little interest there now is in the members and their fitness goals.
The old app was FAR superior.
The old app was FAR superior.
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App does not work.
Have had a new iPhone 12 Pro. I have downloaded the app and I simply cannot open it. I went to the gym ans the receptionist looked and also could not open it, so, it takes a while each time for me to get in.
Not complaining about the gym as it’s a great gym ans the staff are good, just complaining about the app. Please help.
Not complaining about the gym as it’s a great gym ans the staff are good, just complaining about the app. Please help.
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What on earth is this latest update?
Dunno what planet your so called ‘app’ experts are on, today we receive the latest ‘update’ to ‘ tidy up some bugs and improving performance’.
WHAT?????
Absolute no difference has been made with this ‘update’
Since you lot took over X4L you’re no more than a shambles!
You told one of your members in Bristol that class bookings via the app are not needed DESPITE him informing you the opposite!!
ARROGANCE !!!!!
WHY do we not have the CLUB HUB?
WHY was it removed?
Surprisingly for you lot, the CLUB HUB WAS / IS a MASSIVE big deal for members (do you remember them)?
It allows us to not only communicate but also to pass ideas /suggestions AND to say THANK YOU to Club management and MORE importantly to the PT’s / Instructors who have and still are doing a FABULOUS job in keeping us fit and well during these truly awful times we are living in.
I assume you pay for ‘experts’ to set up your app??
You’re getting ripped off!!
Get your act together then maybe we, the members ( who keep you in employment) may then be able to use the app as it was in a previous life..
Listen to your members!!!!
Ps I’ve given you a One Star as it won’t accept ZERO!
Paul
WHAT?????
Absolute no difference has been made with this ‘update’
Since you lot took over X4L you’re no more than a shambles!
You told one of your members in Bristol that class bookings via the app are not needed DESPITE him informing you the opposite!!
ARROGANCE !!!!!
WHY do we not have the CLUB HUB?
WHY was it removed?
Surprisingly for you lot, the CLUB HUB WAS / IS a MASSIVE big deal for members (do you remember them)?
It allows us to not only communicate but also to pass ideas /suggestions AND to say THANK YOU to Club management and MORE importantly to the PT’s / Instructors who have and still are doing a FABULOUS job in keeping us fit and well during these truly awful times we are living in.
I assume you pay for ‘experts’ to set up your app??
You’re getting ripped off!!
Get your act together then maybe we, the members ( who keep you in employment) may then be able to use the app as it was in a previous life..
Listen to your members!!!!
Ps I’ve given you a One Star as it won’t accept ZERO!
Paul
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JD Gyms do not care.
Used to be a great gym under Xercise4Less but since JD Gyms have taken over. There is just no interest in individual members.
They remove all your performance and achievements data since you have been a member, in which the data belongs to the MEMBER, not VirtuaGyms.
Does JD Gyms know what data protection is? Probably not.
You’re no longer able to have “friends” on the app or socially interact with gym members. It’s like social distancing but on an app.
As for maintenance of your gyms (former Xercise4Less) equipment is falling apart and not sufficient sanitiser is provided. Wipes containers constantly empty.
Incidentally, why did you purchase Xercise4Less? To ruin it and slowly dissolve it into non existence?
They remove all your performance and achievements data since you have been a member, in which the data belongs to the MEMBER, not VirtuaGyms.
Does JD Gyms know what data protection is? Probably not.
You’re no longer able to have “friends” on the app or socially interact with gym members. It’s like social distancing but on an app.
As for maintenance of your gyms (former Xercise4Less) equipment is falling apart and not sufficient sanitiser is provided. Wipes containers constantly empty.
Incidentally, why did you purchase Xercise4Less? To ruin it and slowly dissolve it into non existence?
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Awful, no use whatsoever!
Not told about the old app being removed, like others just found one day I couldn’t access it. Downloaded the new app, no classes, no hub board to talk to others who use my branch and to top it off you can’t use it yet to access the gym which is the main reason to have the app. Can’t give it 0 stars so it will have to be 1 star. Though currently this reflects the gym company as a whole right now.
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Awful
Wasn’t told about the new app a friend told me,I was automatically logged out my old app I can’t find anywhere on new app or even through the gym page how to renew my membership it now comes up with credits ,what ever that means
New app doesn’t allow you to see timetables or even communicate with people because you can’t post anything
New app doesn’t allow you to see timetables or even communicate with people because you can’t post anything
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Useless
Similar to others, I found myself locked out of the old app. Not notified that a new one was available & found this out when I went to the App Store. Changed my password multiple times & it tells me that my details are not recognised so can’t log in at all. Not wasting any more time trying to get on this app & if you’re considering downloading it my advice is don’t bother, more hassle than its worth.
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This app has nothing on it why other app been removed
The old app has been removed and the old app was so good. Had everything on it. You can’t see anything on this app. I don’t know what classes are on and I can’t book anything. This app is useless. I don’t get why this has been changed.
Not working properly
I used to love the app or let’s say the previous app because I can post anything and access everything that I want due to fitness. The new app now is not working. I cannot book to classes. I tried signing out and signin in again to reboot the app, but it’s not working either. It’s frustrating to see everything is messed up. 🙄
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App not working
Hi, I have recently downloaded the new app for Xercise4Less but it’s not allowing me to book any classes or even see what classes are on. The old app has been deleted so I can’t use that one anymore! Very frustrating. I can see that you have replied to other reviews saying that due to classes not been full at the moment we should check the time table and then just turn up, I guess you have not attended some of the classes at the Bristol Gym where the classes are full. With the booking system you can see how many people are attending and at least know you have a spot. I really can’t believe that as an experienced gym operator you think that the booking system is not a good idea! If you did been any advice I guess a quick read of the reviews should tell you that the booking system needs to be re-introduced.
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Response from developer
Hi Steve, thanks for your feedback. We have removed bookings for the time being as the classes are not near capacity and there isn't currently any need to book. The class timetable is available on your club page online.
What happened to my info?
This app is utter garbage! Where’s all my info? Where’s my reward points? Why do I have to start from scratch again? Very, very poor, complete amateur hour!!! Should never replace a fully working app with something that is not ready. It’s like promising a loaf of bread and then serving up yeast!!
Terrible
No news about the new app and was automatically logged out of the old one. It won’t let me log into the new app and keeps saying my login is unrecognised, I’ve tried changing my password multiple times but still doesn’t work!!
Rubbish so far!
Never got told about a new APP! Finally spoke to someone who told me to get this one and reset my password. Perfect or so I thought! The APP doesn’t work correctly! I can’t access any classes so not able to join anything! Only thing it seems to do is create an entry scan and show me workout 😟 On my way to the gym soon so will be having words. Come on Xercise4Less, fix the issues.
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Trash
Tried to open the old app and it wouldn’t log me in said my details were incorrect. Deleted app only to find that there was a whole new app available so download and try to log in and it won’t let me in. I can however, still login via browser. This is annoying!
Awful
Just downloaded the new app as the old one had automatically signed me out and I wasn’t told there was a new one. There’s nothing on it.. Like at all? Completely useless! There doesn’t seem to be an option to book classes so am I just expected to turn up and hope there’s space? Great idea in the middle of a pandemic..
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Does what it says
Good app but can we get a version for Apple Watch? Not big fan of taking phone into the gym...
