App is confusing
I continually have “update your secure profile”, and I’m duped each time, wasting my moments trying to do what the engineers have programmed it to say only to find out that I don’t have any updates for a secure profile. I’m all up-to-date. Maybe this is a glitch and it could be programmed out for it to not say that. Also, when you go to find a hotspot, it really doesn’t give you much information on how to utilize that and what it is trying to do for me the consumer it’s confusing it does not give you any real help and it’s vague and I’m sure, I’m one of the more technically savvy, so anybody who is less than me is really confused in fact super confused actually would be the case
Thank you.
David j
Thank you.
David j
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Really worthless
The support/feedback is to a non-working email. Calling support is also worthless. If you get an actual agent it’s 99% likely that they do not know what you are referring to. A SECURE PROFILE DOWNLOAD. I once had it work but that was like 3 years ago. You will always have to log in and your settings will never be stored so why have an app that’s supposed to auto connect you to Comcast hotspots? The only thing i really like about it is the Apple version has a hybrid map. Not that it actually is useful. Cause when you look at it there are several hotspots just out of reach of your location, so you move to that location only to find that the area you thought was saturated isn’t but the vicinity from your current location is….
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Doesn’t work
I have been using this hotspot at a cat shelter but then it stopped working, I did some digging and found this app and it said it would fix my connection issues because Xfinity doesn’t want to admit that it doesn’t have as many hotspots as it claims it does, turns out once I downloaded the app it will not download a secure profile for me to use, it also still will not let me connect to the Wi-Fi hotspot, even though only a week ago it worked and I have been issuing it for about a month. Get your crap together Xfinity or your competition will run you out of business
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Xfinity Hotspot!
I usually don’t have any luck getting the hotspot to work in my neighborhood bc it’s a dead zone but I have luck with it after I get out of the neighborhood so thanks for doing an awesome job and keeping everyone connected. It’s very important these days. We live in a Wi-Fi world anymore. People can’t go without the internet. I know I can’t and I’m a 70’s baby. 😂😂😂
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Useless app and shoddy hotspot service
Since a few weeks ago, XFINITY secure hotspots stopped auto-connecting via installed Xfinity profile. I searched the web and this app came up as a alleged solution, "just update through app and it'll work". So, I did and - what a surprise - it didn't work. App claimed "profile doesn't need an update, it's up to date. So I spent HOURS finding a manual profile download page which Xfinity apparently intentionally buries deep so we can't find it. Downloaded the new profile manually, installed it and yes, it NEEDED update. I deleted the old one and, with the new manually installed one, XFINITY hotspots auto-connect again. What a SAD level of service at Xfinity!
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Scamming me to use data
Since switching to by the gig, I can no longer connect to xfinity Wi-Fi hotspots. Every month they reblock my Wi-Fi again. But I can access it from all my other devices in the same house. Then I have to spend 2 or more days on the phone with customer service. They also steal APC credits from customers. They took mine for two full months and didn’t tell me I was approved and now this! This company is a scam. All my phones have also had to be replaced because the ones they sell don’t work or overheat. So pathetic of a company that’s been in business my entire life. Unbelievable
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Worst user experience ever
This has to be one of the most worthless, poorly planed apps I have ever used. If you manage to find directions on their website it says to download the app and it will install the secure profile. Two different phones, two different os’s. And it doesn’t work. I can’t believe how incredibly complicated they make their process to use the secure xfinity hotspots. They make it sound like it is a great perk being a customer but they really do all they can to deride you from using it. The few times I was able to connect my laptop in the past I was lucky to get a connection that was faster than dialup use to be.
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Useless
All it does is show a map of the locations. So unless you drive to the person's house and ask them there SSID and password you won;t be able to connect to their wifi. There are only local wifi listed in my settings. If settings shows xfinity in the list you need the password to logon and don't know which location it is on the map since there is no way on the map to connect from the App. I've been trying this app since hurricane Irma came thru and have been unable to connect. Even the customer service tech can't help me do it on my IPad. Spent hours today again trying because a truck backed into the cable wire on my street and ripped my cable off the pole. Comcast can't send a repair tech for 5 days!! So I need this app for hotspots to work. So frustrating to see 5 on the streets in my neighborhood but no way to connect!!
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App produced by & for Xfinity, yet not a single Xfinity agent knows what it is..??!??
Used to be a solid go to app for me with all of my iPhones on my Xfinity Mobile plan, helped to save me from capping out on cellular data usage by auto switching to surrounding Xfinity Wi-Fi Hotspots. Ya know, the #1 selling point of the Xfinity Mobile network..?!?!? Yet, here I am a little if a year of being a customer, using the app almost daily without fail, to here I am now….unable to login, the error message says that my plan does not include access to this App/Service, and if I want access, I need to upgrade. Yet, after 11 consecutive days of trying to cal or contact support, and I just get bounced around from division to division, and NOBODY even knows that this app is. I got asked today by an Xfinity Mobile agent, if I was sure that this app was a genuine Xfinity Application…?!?!?
Xfinity Mobile, this is so simple for you to fix…what are you waiting for?
Xfinity Mobile, this is so simple for you to fix…what are you waiting for?
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H⃣⃣O⃣⃣T⃣⃣S⃣⃣P⃣⃣O⃣⃣T⃣⃣
If I have ever had an issue with my service, this company is more than happy to be helpful and try to work through the issue.
This application is a little confusing because I don’t get any use out of it once I leave my house.
I understand the concept, super clever! So I just wonder if and when it will work? It’s more then likely a problem with the one trying to figure it out…lol
This application is a little confusing because I don’t get any use out of it once I leave my house.
I understand the concept, super clever! So I just wonder if and when it will work? It’s more then likely a problem with the one trying to figure it out…lol
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Pay your death husbands bill or else!
My husband passed away several years ago and I thought all of the account information to back then in 2001 was taken care of. I was told by multiple people that it would be removed. I have lost my house my job my pets husband almost everything I own healthier in my entire life savings. Now you want me to go back in time and prove that my husbands dead. Dad the bill was supposed to be in his name don’t know how I gotten mine. I’ll also say Trans Union listed me as the one dad not him for upwards of a year. Long story short I need to go back to zero like it was at one point I’m not sure when or how but I don’t live in Portland since 2019 so I’m not sure how when or where this account happened.
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No Wi-Fi!
My brand new iPhone13 would not connect to wi-fi all of a sudden. As a result, my data usage for the first 5 days of this billing cycle is more than my entire last month. I did not even realize the wi-fi wasn’t connected! When I tried to join my own network the phone would not recognize it! I only discovered the problem when I got the notice that I’d used 90% of my data! My phone is set to join wi-fi automatically, but wouldn’t even do it manually!!
As a result my bill will be double last month’s! Not happy!
Sent from my iPhone
As a result my bill will be double last month’s! Not happy!
Sent from my iPhone
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Useless and overly complicated
The app doesn’t really do anything when trying to connect to WiFi, yet you have to have it in order to do so. There is no guide, and once I got it working I couldn’t tell you what I did for it to work. It seems that magically my phone connected to the WiFi and it was working( when the 50 other times I connected in the same way my phone connected to it and there was no internet connection even though it was connected)
Ridiculous that it’s even needed. I’m convinced it’s just some corporate scheme or something
Ridiculous that it’s even needed. I’m convinced it’s just some corporate scheme or something
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Pretty on the spot!
This is a good app for what it does. It doesn’t take up a lot of space. It lets me download known hotspot locations for off-line usage; which really comes in handy when my son is using his iPad on those long drives.
I have all the options I want security wise. Logging in is extremely easy. Best feature is that it automatically logs me in to the next hotspot.
I think my only issue is that it can be a little spotty when you know there should be a hotspot nearby.
I have all the options I want security wise. Logging in is extremely easy. Best feature is that it automatically logs me in to the next hotspot.
I think my only issue is that it can be a little spotty when you know there should be a hotspot nearby.
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Please read
This app is very unsophisticated, so whenever I’m in a hotspot it notifies me to install the latest certificate or whatever but when I go to the app it says there’s no updates or certificates to trust and in settings there’s no profile even though I trusted one to get the hotspot. I’d like there to be a renew lease option or a clear cache for when this happens I can just refresh for when the hotspot is tweaking. Either that or a static certificate option where it can install the latest certificate even if I already have it in case I need to delete the old one for some reason. I don’t even know where certificates are at on ios 14 I don’t think they have them anymore under general. I also just ran into a problem which is why I had to redownload because my hotspot asked for a login which I logged in and it said “no internet available” but usually I’d just shut my phone off and turn it back on and it would connect but today was just a different story and it kept me off and like I said there was no internet and I wasn’t picking up any internet from any other hotspot either as I tested it.
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Lost hotspot connections
I got a new phone and transferred everything from my old phone onto my new phone. Realized that I was not getting internet when I was away from home. I had internet on my tablet away from home and I had internet on both phone and tablet at home. Let’s review costs, ~$240 for xfinity internet and cable, ~$200 for phone with new phone, PER MONTH! Between texting helpline and calling helplines (where they don’t understand me that well because I talk too fast in English and I don’t understand their strong accent) I spent probably 6 hours trying to get it fixed, not counting my daily attempts to try and connect on my own before I break down and try to get help. Last effort resulted in a 48 hour wait for them to turn my hotspots back on?! Oh and a migraine because I tried to do this while riding in the car because I wanted to listen to my playlist 🤯
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Cannot connect
12 July- today I am able to connect hotspot. It’s not clear why since no updates have been pushed out since I had the problem.
I still can’t load security profile - it says one is loaded, though no shows up in”Profiles”.
It appears since mst recent update I’m unable to update hotspot info or connect to xfinity hotspots. The app tells me I need to connect to internet even though I have a good internet connection. When I try to connect to hotspot, I get a connection not available. I removed and reinstalled the app and still no success. I’m running iPad Air.
I still can’t load security profile - it says one is loaded, though no shows up in”Profiles”.
It appears since mst recent update I’m unable to update hotspot info or connect to xfinity hotspots. The app tells me I need to connect to internet even though I have a good internet connection. When I try to connect to hotspot, I get a connection not available. I removed and reinstalled the app and still no success. I’m running iPad Air.
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IOS Device Issues
It seems after my device was updated to OS 14 I started experiencing problems with connecting to Xfinity hotspots after some investigation I found that other People with IOS devices had similar issues and the problem seems to involve the MAC addresses being excluded from accessing the hotspot network due to a new privacy feature that prevents internet tracking on Apple devices I don’t fault Apple for keeping their customers safe but strongly feel that Comcast Xfinity should do a better job keeping their subscribers happy I’ve also noted that some customers have contacted Xfinity in regards to the problem and we're lucky enough to talk with a representative who knew what was going on and resolved their issue others have stated the fix is short lived with the problem reoccurring after some time. This is not a good thing especially coming from a company priding themselves on having the best network.
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DO NOT INSTALL!
TL;DR This is essentially malware that screws up your phone forever.
You will never be able to stop your phone from trying to connect to xfinity Wi-Fi. You can delete the app. You can disable auto-join. You can unlock your phone and move to a different carrier. The next day your phone will again be configured to connect to every single Xfinity hotspot you pass, whether you have a subscription or not. It will try to connect to ones with half a bar with no hope of getting any data from it, even when you have great cell coverage. And they’re everywhere.
You will never be able to stop your phone from trying to connect to xfinity Wi-Fi. You can delete the app. You can disable auto-join. You can unlock your phone and move to a different carrier. The next day your phone will again be configured to connect to every single Xfinity hotspot you pass, whether you have a subscription or not. It will try to connect to ones with half a bar with no hope of getting any data from it, even when you have great cell coverage. And they’re everywhere.
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Don’t connect to xfinity hotspots!!!
I made the HUGE mistake of trying to connect to an xfinity hotspot. First, most of the time they are dead, meaning you can’t connect to the internet until you turn off wifi and use data. The real problem is no matter how many times you choose to “forget this network” you will continue to connect to one dead hotspot after another. I even disabled “auto join hotspot” but xfinity doesn’t give a crap what phone settings you have, it overrides them and continues to connect to dead hotspots. Their support is no help
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