Firmware Broke It
Since a firmware update in Spring 2026, the photo registration no longer works. This was confirmed to me by support who says the app needs to be updated. Until the app gets updated, a massively important feature is not usable in the hardware, making this expensive tool less functional.
Newer engravers not supported
I just bought the F2, tried connecting to the device through the app, but the app doesn't even show an option for the newer engraver models. As a leader in the laser engraver industry, this app should be updated to support their own products.
It has been over a year since the mobile app's update
It has been over a year since the mobile app's update
Outdated software
This app doesn't have any of the newer xTool products like the F2 Ultra. It's extremely disappointing. Almost as disappointing as my entire experience with xTool has been. Months of grief and frustration with never ending email chains and bottom feeder customer service agents that can ONLY pass you along to the "Back Room" customer service team that then passes you along to someone else. The on hold music is purposefully irritating to the point where you either end up hanging up or contemplating su!c!de
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Beginner friendly
Love how easy it is to use. I just wish it would keep all the projects regardless of the de ice you log in to use. If I create something on my phone and save it, it will not show in the iPad or computer when logged in.
My first print
I was beyond stoked to finally try what I bought a year ago. I will say that I love my purchase because how easy this app is.
