Wonderful Option
It’s a cinch to use and you don’t need to remember any keys. We’re very happy with this system. The person who came to install it was also very careful and respectful.
Owner
Awesome product would purchase again
App has issues connecting
Unreliable app. The lock isn’t much better. Runs through batteries too quickly.
Love my Yale locks
I have used Yale locks for years. Very happy!
Yale >> August
Yale acquired August and killed August brand. Much better battery life and value for money.
Horrible has never worked properly
Disconnects from WiFi and Bluetooth randomly. Fingerprint function has never worked despite multiple attempts and troubleshooting. Do not buy!
DO NOT BUY
Despite Yale’s reputation, my lock has been deeply disappointing due to frequent jamming and unreliable connectivity. The overall quality falls far short of expectations for a home security product, and I wouldn't recommend it.
Garbage
This app is garbage, has all the permissions it needs, sits there and spins and doesn’t connect. waste of time
Best Smart Lock Ever
I have had a few Smart Locks in the past and this Yale lock is my favorite of all. Very easy to use and very convenient.
Works Great!
The locks work as advertised and are easy to install
Crashes when going to DoorSense
Not sure why, but as usual doorsense isn’t working right. Rarely survives updates on the locks without recalibrating and now the app isn’t working for doorsense. Figures
Very Good not Great!
I’ve used Yale locks for a few years now and am a loyal fan. I own a Yale Assurance Lock 1 & 2 and I really like the features and recommend them. But this review is more about the App functionality of Yale Access, and software overall for these locks.
The Yale Assurance lock 1 uses a different App than this 2, so there’s already some fragmentation across devices via needing “Yale Secure” & “Yale Access” to add and control locks from the same company.
Yale Access (this App): needs a complete GUI overhaul. It’s dated looking and not intuitive at all. For example, when the door is “LOCKED” and the rings are red, below this ring it reads “ OPEN | LOCKED”. It’s confusing.
Adjusting the settings feels like working in Windows ‘98. The navigation is clunky and the drop downs are lazy. For all the tech included in these locks, the app feels very outdated-not modern at all. It disconnects and connects from the lock and menu items disappear while you’re trying to edit them.
Adding users and passwords feels like filling out a digital medical form. It’s refreshes continually while you’re editing settings and this “handshake” working in the background is the main cause for the issues.
Other the app, and once you have adjusted all the settings, the locks work wonderfully.
The Yale Assurance lock 1 uses a different App than this 2, so there’s already some fragmentation across devices via needing “Yale Secure” & “Yale Access” to add and control locks from the same company.
Yale Access (this App): needs a complete GUI overhaul. It’s dated looking and not intuitive at all. For example, when the door is “LOCKED” and the rings are red, below this ring it reads “ OPEN | LOCKED”. It’s confusing.
Adjusting the settings feels like working in Windows ‘98. The navigation is clunky and the drop downs are lazy. For all the tech included in these locks, the app feels very outdated-not modern at all. It disconnects and connects from the lock and menu items disappear while you’re trying to edit them.
Adding users and passwords feels like filling out a digital medical form. It’s refreshes continually while you’re editing settings and this “handshake” working in the background is the main cause for the issues.
Other the app, and once you have adjusted all the settings, the locks work wonderfully.
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Nauseating
Requiring phone numbers so they can sell my personal information should be criminal at this point… unnecessary and a turn off. Requiring multi-case, numbers, symbols, etc for passwords also makes me hate this app -especially when it logs me off on a regular basis. Do better
Terrible App
I tried opening the app with my profile after a couple of months of not opening it and the app logged me out. After trying to login, none of my passwords worked. My partner and I have active profiles on the app, and my partner can see my profile on her app. After constant back and forth, I wanted to see if I should make a new profile just for good measure, and there it is, new profile made. EVEN though I still see my profile on my partners account.
And now, I can’t get re invited in. This app is useless.
And now, I can’t get re invited in. This app is useless.
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Bluetooth
My iphone 17 pro not able to connect to Yale bluetooth.
Poorly designed and optimized
I bought some of the smart locks for Apple home. They work, sorta. They are difficult to get calibrated consistently. I’ve ran into multiple issues where each lock installs slightly differently. Some calibrate, some don’t.
To add to this, the device doesn’t come wifi enabled…it only works with Bluetooth unless I buy more stuff. The Bluetooth configuration in the app is awful. It will literally refresh a page or setting multiple times while you’re trying to edit it. I don’t know how this thing got approved as a companion app to a 300 dollar device.
Update: downgrading to one star. I got the wifi modules (expensive feature that should be standard) and they don’t property get detected by the device. Big surprise. Never says Bluetooth is enabled despite it being required to access the setup step at all.
What a garbage app.
To add to this, the device doesn’t come wifi enabled…it only works with Bluetooth unless I buy more stuff. The Bluetooth configuration in the app is awful. It will literally refresh a page or setting multiple times while you’re trying to edit it. I don’t know how this thing got approved as a companion app to a 300 dollar device.
Update: downgrading to one star. I got the wifi modules (expensive feature that should be standard) and they don’t property get detected by the device. Big surprise. Never says Bluetooth is enabled despite it being required to access the setup step at all.
What a garbage app.
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Door
I love the Lock! It is the best ever!
Keeps crashing
What’s the trick to get it to no just crash? Can’t get anything done in it.
Great product
Works fantastic and setup is simple.
Great app
App is super functional
