Clunky/unusable on iPad
Slow and can't scroll to see important details like lock battery life.
Cool lock
My smart lock is a real good one
Airbnb?
I couldn't get Airbnb to show up on the “works with” list.
AI explained to me that that pairing with Airbnb has to be initiated through the Airbnb host’s settings.
AI explained to me that that pairing with Airbnb has to be initiated through the Airbnb host’s settings.
Why is it taking so long to fix the app
Ever since I was a beta tester the app has been trash, when are you going to fix it? I would have figured it would be a priority because it is making me hate your lock.. and soon I will switch companies.
Buggy firmware on devices
Locks auto lock feature can just stop working after few month or a year leaving door open. You can’t rely on your lock at all
Easy as Pie
I set up the new lock and access all by myself-easy peasy! Girl approved!
Mandatory software update kills batteries in 3 days.
I was required to do a software update on the lock. I was immediately told I had to replace the batteries. 3 days and 4 new batteries later I’m having to replace them again. Either I’m throwing away good batteries or your update is killing the battery life.
App needs work.
I’ve tried to register for this app now for about half an hour. 3 different emails using a phone, iPad, and computer to check and not one code email has come through anywhere, inbox, Spam, any folder.
Guess I’ll tell my building manager I don’t want the lock and to install the old one.
Guess I’ll tell my building manager I don’t want the lock and to install the old one.
Yale
This a a great product
Misleading Apple
The system works flawlessly just not connected to Apple as advertised.
Can’t set it up
Never got any of the dozen setup emails I trigged the app send. Pretty useless with no other options in the app. I don’t have time for this, lock is going back to Amazon. Maybe Yale needs a new email server or more IT support.
Garbage App
This is a terrible app and lock for my home. Connecting it is an absolute nightmare, I could not be more disappointed. I honestly don’t know if there could be a worse lock for your doors. I personally will NEVER purchase anything ever again from Yale and will be extremely vocal about my experience. I’ve told ALL of my friends and family about this useless product and will publish on social media. I don’t want anyone to experience what a horrible product Yale has made.
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Michael
Excellent system
New update killed lock
After installing update on 10/17, my lock stopped allowing me to remotely lock/unlock. The 2 minute timer stopped locking the door and we only found out after noticing it never locked at night time. Please release a new update!!!
The lock and the people behind it
The Yale Assure lock 2 smart touchscreen is not only an excellent lock, but their customer service is just as good. I have had it for almost a year now and am happy with it and strongly recommend it
Cannot set up account
The app does not let me set up an account, will not send an email
Good but could be better
The app needs to ad a critical alert option that tells you the door was left open. Aldo HomeKit integration should have access to the contact sensor.
Will not connect
No matter what I do or how many times I attempt, my keypad lock will not connect to WiFi. I’m on the correct network, I have the app, my internet works just fine, I don’t have a mesh, I don’t have an extender, my phone is on the 2.4 network as it should. Still doesn’t connect.
FW Update never starts
Lock itself works fairly well. Seems fussy about my wife’s fingerprint but mine works fine. Biggest complaint is there is no way to initiate a manual FW update. I keep getting emails about updates but they never start. Called support, did a full reset and setup as new and still no update arrives. I’m stuck on 1.4.6 so probably gave a vulnerable lock. Support gave up, no further help. So I’ll never trust another Yale smart lock for the other doors. Maybe time to sell this one and find a more normal brand that can update FW on demand rather than this failure by pushing it that never works.
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Yerrr
Dope!
