Lock is great. App blows
App is impossible to pair to this app.
App crashing
App crashing after latest up to 26.14.0
Love it
We feel so safe.
Can’t edit entry codes
App’s core function around entry code management is broken, no resolution for weeks. Moving to a new solution.
Good product
So far it is working well. Into week 2 and no problems. Customer service was very helpful in troubleshooting.
absolute garbage
impossible to set up. complete waste of time
TRASH
This app is absolute garbage. It crashes halfway through setups, struggles to connect to locks over wifi and bluetooth, fails on every possible thing it needs to do.
Buy a Schlage or a Wyze if you need a smart lock.
Buy a Schlage or a Wyze if you need a smart lock.
Nebahat
Erdem
Love the ease
This lock has been great. Install and setup was easy. So much better than the old lock and key. I highly recommend it.
Absolute Garbage
I’ve been a residential technology professional for 20+ years. This app is a disaster as is the product. Massive disappointment and waste of money.
The best
100% good
Excelente
Great product
Keeps crashing
I can’t turn off auto lock. It crashes every time. At least the lock still works.
Weak
This app used to be simple and worked easily. Now it’s complicated, many click these and missing buttons to complete tasks.
Unfortunately I have 2 of these and the geofence for both are spotty. I can’t add or update pass codes and pending deletion if user.
I may start to hunt for another option. Yale, hardware. Seems solid but software/firmwate. Bad news!!!
Unfortunately I have 2 of these and the geofence for both are spotty. I can’t add or update pass codes and pending deletion if user.
I may start to hunt for another option. Yale, hardware. Seems solid but software/firmwate. Bad news!!!
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Am I missing something?
I’ve had the Yale lock professionally installed and redownloaded the app.
The lock itself does its job fine. Apparently the $200 lock I bought also needs another device so that it can be wifi enabled?
On the app, I say “redownloaded” because I stayed at an Airbnb years ago that recommended use of the app. I can’t delete it from my keychain and every online help guide keeps saying to go to a section I simply don’t have on my app.
The whole thing is extremely disappointing. I switched from kwikset because I thought this was too of the line. I sincerely hope I’m missing something because if this is what a ~$200 lock gets you and the app is essentially useless since there’s no wifi option without another purchase, hard pass.
The lock itself does its job fine. Apparently the $200 lock I bought also needs another device so that it can be wifi enabled?
On the app, I say “redownloaded” because I stayed at an Airbnb years ago that recommended use of the app. I can’t delete it from my keychain and every online help guide keeps saying to go to a section I simply don’t have on my app.
The whole thing is extremely disappointing. I switched from kwikset because I thought this was too of the line. I sincerely hope I’m missing something because if this is what a ~$200 lock gets you and the app is essentially useless since there’s no wifi option without another purchase, hard pass.
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Lost connection
It’s a great app but it keeps getting disconnected from the Wifi
Best Lock Ever
To be honest and i am very impress. Since my first time install the Yale lock. It work well and . I really do loving it . And will purchase for more soon
Lock Update Fails
I’m stuck in an endless loop where the app says I have a lock firmware update for matter support, I click update, the update immediately fails with an error that isn’t descriptive, and then the app again tells me I need to update.
I’ve tried to troubleshoot - replaced batteries in lock, tried a different phone, WiFi on/off, etc.
Same problem - please fix or help!
I’ve tried to troubleshoot - replaced batteries in lock, tried a different phone, WiFi on/off, etc.
Same problem - please fix or help!
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Menu bar hides battery status
The app works Ok, but the menu bar overlays the battery status on the app on my iPad, which is annoying. There is plenty of real estate on the app to address this issue. Once addressed, I will change my rating for the app.
Used to work…!
But no more, even out of lockdown. This followed a trend of apps that work extremely well for a while, and then lock you out of the product. Shame on you Yale/August 😒
