Just don’t
So I ordered a few days ago, paid! Have order confirmation, then the date of delivery, desk top and app both says no orders, I mean 100’s of dollars, I do have screenshots of customer service, they canceled my order this morning, day of delivery, claiming they called!!! No they did not! I have screen shots of call logs as well, my family used this company forever! From my grandma, mom, they’ve passed on, and I remember the yellow truck, that brought ice cream! But didn’t realize they’ve changed the name! Anyhow found them! Was super excited and now they’ve taken my money, and acted like I was the problem! Like no email nothing, saying they cancelled my order! And even if they did call why not leave a voicemail? Email? Texts? Makes no sense! 10/10 don’t recommend! Also customer service lady seemed clueless and stuck on a script! Just keeps telling me to reorder! No thank you! But yall have fun with that!
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Buy the Best!!
If you go buy ice cream at the grocery store, even Ben and Jerry’s first product listed is SKIM milk! So, production then uses dry milk solids and lots more sugar, much cheaper! My dairy farmer Dad would only request vanilla ice cream, I unknowingly do the same to avoid extra sugar. You couldn’t make ice cream a with skim milk, with home ice cream maker if you churned all day .. it is a high fat product to be creamy and have true “ yum” tadte!
I have had only Schwan’s vanilla ice cream in my freezer for last decades and taught my children and friends and now grandchildren, what a high quality ice cream tastes like, by letting them have a dish,cone or malt upon visiting. It is far from the high sugar fast food shakes and the Dairy Queen blizzard, that is a blizzard of sugar!!
A small amount of a high fat product is more satisfying, than a of large amount shake with lots of sugar. Our children are getting too much sugar and salt and don’t know what unprocessed food taste like. Last week headd report 2/3 of food kids are eating today are processed foods.
I have had only Schwan’s vanilla ice cream in my freezer for last decades and taught my children and friends and now grandchildren, what a high quality ice cream tastes like, by letting them have a dish,cone or malt upon visiting. It is far from the high sugar fast food shakes and the Dairy Queen blizzard, that is a blizzard of sugar!!
A small amount of a high fat product is more satisfying, than a of large amount shake with lots of sugar. Our children are getting too much sugar and salt and don’t know what unprocessed food taste like. Last week headd report 2/3 of food kids are eating today are processed foods.
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No longer a customer
Long time customer but no more. We’ve been a long time customer for over 20 years. I remember when the drivers would bend over backwards to ensure we would get what we ordered. If they were out of stock, they would make an attempt to stop by in the next couple of days to drop it off. This was 10+ years before the name change. Over time, we found the quality of service went downhill. Certain items we liked were discontinued or the quality went downhill. We continued to do business with them up until they decided to leave our area. At this point, we decided it was not worth it to continue business with them due to the high cost of shipping and concerns about the frozen food making it through the mail.
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Good app
For the amount and prices and taxes and delivery could get better deal at local grocery store. Other than that the app loads find and have a category section when doing a search for items. Maybe add a zero Sugar or salt free section for the people with health issues who is upset about the amount of sodium they're intaking. They do have number listed for help which is good got to tap on few areas in setting to get to it I think.
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Can’t please everyone.
I am surprised at some of the negative reviews. I think some people expect the same variety that they can get at a big supermarket in n a small truck. If you do not like salt, there are other options. As a senior citizen, I have been a customer for almost 30 years and have been able to purchase items that fit my diet. Yes, there are products I wish they had not dropped like sugar free ice cream, but they are a business who is trying to make money. Their trucks can only store so much and are not here for each individual’s tastes. There are things Schwan’s sells that I can not get at the grocery store. I love the service.
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Love Schwan’s!
Schwan’s has amazing food! I have been ordering from them for over ten years. It has been hard lately with inflation (i.e. our government blowing money left and right causing prices to skyrocket), but when I can order I do. To all the people complaining about sodium content…it’s a PRESERVATIVE!! Make your own food at home with whole food if you want to control the salt content. Geez.
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You changed my vanilla.
You have changed my vanilla flavor from #251 to #250. I have been a loyal customer my entire life, as has my family. One of the things we always talked about is how Schwans vanilla is the absolute best. That is what made us loyal customers. I have been on auto-delivery for roughly a year now, buying a gallon every two weeks. And suddenly, out of the blue, you think it is acceptable to change my favorite flavor without my consent?
Did you think I wouldn’t notice? I eat your ice cream every single day. Even before the ice cream hit my tongue, I knew simply from the way the spoon cut through it that something was off. My tongue confirmed my fears a moment later.
To say that this is unacceptable would be a tremendous understatement. I have canceled all my orders, and I am telling my family to turn your truck away should it ever dare to enter our driveway again without the correct vanilla. Which corporate bean counter thought this was an acceptable way to treat your loyal customers? I even bought your overpriced salmon fairly regularly just because it was convenient. No longer.
Frankly, I am curious for an explanation, but that is not enough to rectify the situation. I want my vanilla back.
Did you think I wouldn’t notice? I eat your ice cream every single day. Even before the ice cream hit my tongue, I knew simply from the way the spoon cut through it that something was off. My tongue confirmed my fears a moment later.
To say that this is unacceptable would be a tremendous understatement. I have canceled all my orders, and I am telling my family to turn your truck away should it ever dare to enter our driveway again without the correct vanilla. Which corporate bean counter thought this was an acceptable way to treat your loyal customers? I even bought your overpriced salmon fairly regularly just because it was convenient. No longer.
Frankly, I am curious for an explanation, but that is not enough to rectify the situation. I want my vanilla back.
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Can’t go back to page I was viewing
Refuse to use the APP as there is no way no go back one step to see the page I was viewing once I selected an item to look at. I have to go thru all the categories and try to find the section/subsection I was viewing (if I can remember it’s name). It’s just easier to use the WEB where I can just hit back and not waste so much time to get back to where I was … with the APP, I get frustrated trying and just close the app with never placing my order.
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You’re constantly out of everything!!
I love Schwans I love everything that we order from there. I know it’s hard to get employees. It’s also unprofessional and hard for us to tip them. They need to be able to be tipped at some aspect in the check out and what’s up with the AARP you can do that one time I’ve been ordering from you for over 10 years so that makes me eligible for a long time and you still won’t give any kind of discount or except benefits from any other format and also what happened to all the points I haven’t seen points on my account for ever it was better when you just ordered and you had stuff in stock because every time he drives here. There’s nothing that he can read online and there’s nothing that he can see that I’ve already ordered online and then you’re out of almost and also please put somewhere in there to tip your driver you’ve got to have some better people built your app and this new name is absolutely stupid by the way
You have to have enough years to find incredible Marketing agents the list just kills on anon anon and I am just really disappointed. I don’t want to leave.
You have to have enough years to find incredible Marketing agents the list just kills on anon anon and I am just really disappointed. I don’t want to leave.
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Love this company
I’ve been a Schwanie for years..started back in the nineties. Excellent products but you have to try for yourself. Read the reviews, pick higher star items and best quantity for your family. The mini pot roasts are great..flavorful and lower calories. The potato nuggets allow for portion control. I love the microwave brownies..Delicious corn!
Makes for fast and tasty meals.
Makes for fast and tasty meals.
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French toast sticks
I love the French toast sticks but you have changed them now they have to match cinnamon on them but I am going to try one more time to see if they any better I hope they are better I really like them I also look forward to you getting back my favorite ice cream the summer dream orange ice cream I just can't enough of it I buy a lot of it please don't change it it's amazing just the way it is
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Service group, app could be better
Love the service. Food prices are high but service prices are reasonable and the deals sometimes make a worthwhile purchase. The app works well, but is a big clunky and doesn’t keep you signed in. This should be an easy one to do.
Loyal customer leaving
I’ve been a loyal customer for at least 3 years now, plus around 15 years ago I was also a loyal customer for several years. I’m leaving. You discontinue too much of what I enjoy. This started back before Covid and Biden’s administration that makes things hard to obtain. I get that. But give us notice. Plus I feel sorry for the poor employee that comes to my home and has to say “No we don’t have that either,” to most of my list. I’m going to have to just shop at my local stores now. It’s a shame. Notice is what helps. If it’s mo longer available than give us a heads up or get substitutes. More choices. It’s a shame because I always loved Schwann’s.
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Great service
We have had several delivery people. All were courteous and helpful. My favorite is Jack. I loved his humor. I still miss seeing him each month. I have stayed with Schwan’s for over ten years. I love the convenience of the food coming to my house. The individual meals are tasty and filling.
No customer service
This review is not for the app, but for the service.
super disappointing first order with you guys! First there is only one day a week in my area to choose for deliveries. Fine, I’m in a rural area I can understand that. So I place my order with a full weeks wait for delivery, on the day of scheduled delivery I get an email that delivery date has been change to two days later. Call customer service to find out why it was changed and they assure me it is loaded on the truck and will be delivered that day & that the email and app were both wrong. So I wait all day, you guessed it. No delivery. So I wait another two days to when it was supposed to be rescheduled to. Finally comes at the end of the delivery window but two of my ordered items are out of stock, no notifications, no emails, no communication whatsoever. Mind you, I have the app, text and email notifications enabled. The driver was about the only good thing in the whole experience. He also told me that one of my out of stock items has been out of stock for two weeks so I should have never been able to order it it the first place. Seriously what is wrong with your systems that you are letting people order stuff that has been out of stock for 2 weeks and your customer service can’t accurately tell people when and why a delivery has been rescheduled?
super disappointing first order with you guys! First there is only one day a week in my area to choose for deliveries. Fine, I’m in a rural area I can understand that. So I place my order with a full weeks wait for delivery, on the day of scheduled delivery I get an email that delivery date has been change to two days later. Call customer service to find out why it was changed and they assure me it is loaded on the truck and will be delivered that day & that the email and app were both wrong. So I wait all day, you guessed it. No delivery. So I wait another two days to when it was supposed to be rescheduled to. Finally comes at the end of the delivery window but two of my ordered items are out of stock, no notifications, no emails, no communication whatsoever. Mind you, I have the app, text and email notifications enabled. The driver was about the only good thing in the whole experience. He also told me that one of my out of stock items has been out of stock for two weeks so I should have never been able to order it it the first place. Seriously what is wrong with your systems that you are letting people order stuff that has been out of stock for 2 weeks and your customer service can’t accurately tell people when and why a delivery has been rescheduled?
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Unusable app
The app is completely broken and not usable to place orders anymore. I have an iPhone 11, latest iOS 16 software installed, every single other app installed runs the Internet fine, loads within seconds. Schwans app has the loading icon as soon as you open the app, and takes over 30 seconds to just load to the main screen so you can shop. I’ve turned airplane mode on for ten seconds then turned off to “reset” my phone, I’ve tried wifi only, cell only, it’s the same. You guys need to FIX THE APP. It is YOU, not me .
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Long time customer
I recently deleted my account because, 2 things, truck doesn’t deliver any more and second, my last order was not delivered on the day it stated, I called and was told it was not always on that stated day, but it Always had been so then I talked to someone that looked up my tracking number and said it would be delivered such a nd such a date , which was not correct because that date was Sunday, so I called again and was given another date. finally I got my order only to find it was not packed neat & orderly as always and also had packing that was two colors like it had thawed and refrozen. The food did appear to be ok, but what a hassle.
I miss buying from you and would like to join again and hope I won’t have these problems again.
Thank you,
Jo Ann Jewett
A customer for many years, 20 years or so in AZ and now 20 in NC.
I miss buying from you and would like to join again and hope I won’t have these problems again.
Thank you,
Jo Ann Jewett
A customer for many years, 20 years or so in AZ and now 20 in NC.
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To much salt:
I have been a customer for at least four years maybe more. Unfortunately I have had to stop as my blood pressure has sky rocked by doctor said ease up on the salt, as I have looked at most of Schwans products I couldn’t believe the amount of sodium in the foods I have been ordering. I can no longer order there food as it is unhealthy. I’m sorry but the chefs need to do something about leaning more to healthier food.
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Sodium
I don’t understand why there hasn’t been a response regarding the amount of sodium in your meals and food in general. It is imperative for me to limit sodium intake and until you take action, I will not be ordering from your company.
Rebecca Rodgers
Rebecca Rodgers
Delivery
So we ordered last Thursday the 18 but we had to leave so we told our neighbor to pick it up when they arrived so we left and after the time the delivery was supposed to arrive we called her and she said they never came to deliver so we called the company and they said they never went to the house to deliver and we tried again this week but they never came either. Horrible delivery service
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