YMCA of Greater Charlotte User Reviews

Name: YMCA of Greater Charlotte
Rating: 2.2963 (54 reviews)

YMCA of Greater Charlotte

Attollo Technology LLC

💪 Health & Fitness

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Crashing constantly

I can barely get the app open log enough to scan in after trying to link my activity. It crashes every time it attempts to sync, which is after about 8 seconds.

Anony358854

2 months ago

Response from developer

We're sorry to hear you're experiencing issues! Please reach out to our support team at support@upaceapp.com and we'll be happy to assist you. Thank you!

Can’t Login

Completely unable to sign in to app

Art Silva

3 months ago

Response from developer

Oh no! We're sorry to hear you are experiencing issues logging into the app. Please reach out to our support team at support@upaceapp.com and we'll get you up and running. Thank you!

Login

How? lol I’ve tried every which way and it keeps saying my password is incorrect. It’s not

Frustratinglogin

3 months ago

Response from developer

Oh no! We're sorry to hear you are experiencing issues logging into the app. Please reach out to our support team at support@upaceapp.com and we'll get you up and running. Thank you!

Not helpful

Inferior to the previous app that allows tracking and summarizing health actions. Lost status tracking. Wish I could get the old app back.

A big part of the issue

4 months ago

Response from developer

Hi, we are sorry to hear you lost status tracking! Please reach out to YMCA Greater Charlotte directly for further assistance.

Amazing App!

I love the new app. It’s easy to use and I love making reservations in advance for all of my classes!

Nancy6712

5 months ago

Response from developer

Hi Nancy, thank you so much for the 5-star review. We are so happy to hear you are enjoying the app!

Cannot retain multiple locations

I go to 2 Y locations. Each time, I have to add the second location. The last app retained the memory and I didn’t have to add the 2nd location each time. Please correct. Very inconvenient.

Misokuchikomi

5 months ago

Stop with the new apps

Every few months there’s a completely unnecessary new app to download to access the membership you pay for at a gym that is already barely useable due to the huge influx of members. Each app isn’t intuitive and neither is the download—which has to be done on the slowest WiFi known to man (Dowd) in a lobby that has no LTE connection. Metropolis hasn’t made the lot any easier to park in, but now juggling multiple apps for a simple workout. And now the new login app (3rd in 1 year) has “no connection at all to your existing Charlotte Y account”. Why would that even be the case? So sitting here for longer trying to make a brand new account. 30 min process to park and sign in when I’ve got an hour to lift with work in the first place. 👍

Shhsheksvwgaisbhf

5 months ago

Response from developer

Thank you for sharing your feedback. If you are still experiencing login issues, please reach out to our support team at support@upaceapp.com and we'll be happy to assist you further.

Disappointed

Bring back the old point system. I lost all my points. My workouts are not being recorded properly and I have to reopen the app multiple times to see the classes. No warning to use up my old points before the app changed. I don’t even see where the supposed new rewards are.

Zombetter82479

5 months ago

Response from developer

Thank you for sharing your review. We are sorry to hear of your points being lost! We're bringing this back to our team to see what we can do. Please reach out to our support team at support@upaceapp.com and we'll be happy to assist you with getting your points transferred to the new app!

Pick an App

Here we go again! App changed. Can’t login. Emails not coming to change password. New app can’t find me. OVER IT!

Kika_love

5 months ago

Response from developer

We're so sorry to hear you are experiencing login issues. Please reach out to our support team at support@upaceapp.com and we'll get you logged in! Thank you.

Horrible

PLEASE stop forcing customers to download a new app every year! It’s frustrating to be required to download a new app every year. Why not update the existing app instead of replacing it entirely? This creates unnecessary inconvenience for members. If the issue is with a third-party provider, I’d encourage the YMCA to work with developers who can maintain and improve a single, stable platform rather than starting over each year.

willikens96

5 months ago

Response from developer

Hi! We're sorry to hear of your frustrating switching apps. We are confident you will love the new mobile app!

The final app

It’s great, it’s final..… now never make a new one again!!! Yay!

RightInTheJuggular

5 months ago

Response from developer

Thank you so much for the 5-star review!! We are so happy you're enjoying the new mobile app!

Disappointed

On the last app, I had 1725 rewards points. Those same points did not transfer over and now I’m down to 75 rewards points. I do not like that I have to manually write out each workout. The last app gave you work out options to select from. This app does not connect with your Apple Watch, which is also Very disappointing. I like the functionality and the cohesiveness of the last app. This current app is simply basic and not as interesting.

Brande H

5 months ago

Response from developer

Thank you for sharing your review. We are sorry to hear of your points being lost! Please reach out to our support team at support@upaceapp.com and we'll be happy to assist you with getting your points transferred to the new app!

Can't log in

I have reset my password multiple times...each time I go back to log in it says "wrong password". This app is apos and I haven't even seen it yet.

Missedbyamile

5 months ago

Response from developer

Oh no! We're sorry to hear you're having trouble logging in. Please reach out to our support team at support@upaceapp.com and we'll get you up and running. Thank you!

Huge upgrade

Love the new app!! Such a great way to stay connected with the Y

Mila Mariposa

5 months ago

Response from developer

Thank you so much for your review! We are happy to hear you are enjoying the app!

This new app ROCKS!

The new y app is so easy to work!

LS090560

5 months ago

Response from developer

Thank you so much for your review! We are so glad to hear you are having a seamless experience within the app.

YCLT app rocks

This app is better than the old Y app. Thank you Y!

Dragnnn

5 months ago

Response from developer

Thank you so much for your review! We are happy to hear you are enjoying the app and having a great experience!

Horrible

I don’t get the login pin sent to my email. I am so sick and tired of the YMCA Charlotte migrating their app every year. Every year they change their app, forcing customers to switch to yet another app. When will it stop? Stick to the app that you have an update within the app that we downloaded. We should not have to download an app every freakin year!

ItsyBitsySpiderrrrr

5 months ago

Response from developer

Hi, thank you for sharing your review. We are sorry to hear you've had trouble logging into the app. Please reach out to our support team at support@upaceapp.com and we'll get you up and running as soon as possible. Thank you!